A seasoned self-motivated professional seeking a position where skills in coordinating, communicating, design, relationship building, negotiating and customer satisfaction are achieved for all clients’ needs.

Employment History:

Vice President – Account Manager

April 2022 – December 2023 Survey Healthcare Global, Watertown, MA

Sold domestic and international healthcare research to end clients that included, but not limited to, pharmaceutical companies, medical device manufacturers by recruiting partners to interview medical providers as well as patients and caregivers suffering from rare diseases.

Methods of research were both Qualitative and Quantitative in both Domestic and International markets.

Book of Business supported 15 key accounts with a sales goal: $7.4M. Left SHG having met 86% of yearly goal.

Senior Manager Offline F2F Project Management

June 2010 – April 2022 Kantar, Lisle, IL

Successfully manage a team of professional offline project managers for Kantar’s three Operating Brand Companies: Millward Brown, Added Value and TNS.

Built a department of project managers implementing confidential practices and procedures. Met annual requirements of ISO auditors.

Developed the interviewing process for both eye tracking and facial coding methodologies within the preferred vendor teams.

Consultant for medical and provided knowledge on HIPPA and TCPA regulated studies; created different options for on-site intercepts while maintaining quality.

Engineered a multi-method estimating template that included Phone, F2F, B2B and Taste Test options.

Project managed studies including gathering opinions in product testing, alcohol, facial sensory, advertisement, baby care, health care and consumer package goods.

Developed Best Practice for the F2F team including offline vendor interviewing training techniques for proper execution of studies for the three Kantar brands.

Defined and implemented a financial budget and estimating calculation process with project management controls that worked for the advantage of both operating companies.

Estimated costs and managed a project team where project sales were more than $15M annually between 10 key accounts.

Managed the project team where GPP annual additional savings landed between $800K-$1M annually to assist the company’s bottom line. Team repeatedly recognized for saving successes.

Tracked KPI’s for sales vs actual costs per project, vendor management from rate card vs negotiating final pricing, along with other performance indicators.

International Field Consultant

August 2007 – June 2010 Synovate, Chicago, IL

Managed a Global Mystery Shopping study for an international financial institution requiring continuous tracking and briefing of new international interviewers.

Procured a strong set of vendors internationally based. Developed standardized training mystery shopper procedures.

Traveled, briefed and audited studies to ensure consistent quality management.

National Field Director

August 1995 – July 2001 Elrick and Lavidge, Inc. Chicago, IL

Responsible for all aspects of legal study executions for Mr. Robert Lavidge on lawsuit cases requiring secure use of vendor and interviewing staff.

Designed study concept and product testing questionnaires for use in call centers and offline field agencies.

Designed and implemented project budgets resulting in no budget overruns.

Senior Project Manager

July 1991 - August 1995 Elrick and Lavidge, Inc. Chicago, IL

Project managed studies exclusively for Procter and Gamble, Inc. Study types included diaper, paper, personal care, clinical and beverage divisions.

Project managed taste tests for Kraft Foods. Traveled extensively for the division for on-site training of vendors.

Worked as a consultant with client service to execute best methodologies for key projects.

Managed a call center staff of 100+ along with supervisors and senior interviewers.

Data Processing Manager

May 1985 – 1991 Elrick and Lavidge, Inc. Chicago, IL

Managed a team of coding and data entry staff while maintaining a database of 50K for the sole purpose of client recruiting.

Current and past history of respondents were maintained and managed. Output mailing materials for respondent including recall information necessary to conduct recall interviews for all product testing respondents.

Managed warehouse and two direct reports to process the outbound mailings. Including on-site and in-house mailing programs.

Education:

University of Wisconsin – Milwaukee, Milwaukee, WI

BA - Mass Communications

Equifax University 1992

Other Life Experiences:

Vision 202 Lisle Community Engagement Co-Chair 2014 - 2019

Lisle High School Band Parent President 2014 – 2018

Lisle Home School Organization President 2013 – 2018

References are available upon request

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