Auto Parts picker packer, Customer Service
Resume:
James Banks
Buffalo, NY *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Picker/Packer/Shipper/Receiver
United Auto Supply - Tonawanda, NY
July 2021 to Present
• Pick auto parts to fulfill orders
• Pack auto parts to fulfill orders using Rock Auto website
• Load pallets
• Organize & restock warehouse box section
• Receive and put away stock on shelves
• Use of a handheld MC9200 Zebra mobile computer
• Packing of Rock Auto, ONYX & DFC orders
• Picking "Hot Shot" orders for 30 minute delivery
• Use of a WAVE vehicle for picking
• Picking shipments for shelf & store transfers
• Handling "Manager Picks"
• Management & Inventory of cardboard packing box storage and usage Dish Room Worker
Loretto FCI - Loretto, PA
March 2013 to June 2021
• worked as line server and backer
• worked cleaning floors and tables
• worked unloading trucks and warehouse
• worked loading and unloading a Hobart dishwasher Tech 2
Time Warner Cable Call Center - Buffalo, NY
October 2001 to January 2007
• Set and support of cable TV and internet connections
• Assisted field techs on installations
• Troubleshot Computer, Music, Email, and Newsgroups
• Troubleshot server and node connections
• Issued credits and took payments
• Set up customer accounts
Customer Service Representative
The Hertz Corporation - Buffalo, NY
July 2000 to October 2001
• Shuttle vehicles
• Checkout instant return customers
• Hand out premade reservations at the Gold Customer Booth
• Working Customer Service desk
• Handle all late flight customers
• Give directions, upgrade and insurance assistance
• Kept records of customer complaints
• Operated the cash drawer
• Performed data entry for customer information
• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Extensive use of windows
Store Manager
Jeff's Touring Books - Rochester, NY
January 1997 to July 1998
• Managed 2 stores
• Oversaw store in the absence of the store manager
• Interviewed, hired, trained, and supervised new clerks
• Performed official money count every shift
• Coordinated schedules and assigned employees' shifts
• Ensured consistent store productivity and metrics that increased sales and profitability
• Managed a staff of 5 employees
• Managed daily operations, administrative duties, scheduling, and sales Cashier
Red Apple / Kwik Fill - Amherst, NY
June 1996 to December 1997
• Ran convenience store for 8 hour shift
• Opened and closed store
• Assisted customers in finding or ordering merchandise
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Stocked merchandise
Taffy Prep / Packer / Inspector
W & F Products / Glenn Taffy - Buffalo, NY
February 1993 to June 1994
• Ran Taffy Wheel
• Worked as a Taffy Table Prep
• Inspected Taffy
• Packed bags in boxes
• Made boxes
Factory Laborer
SPS Temporaries - Tonawanda, NY
January 1992 to February 1993
• Assembled computer chips
• Capped chemical bottles
• Responsible for loading and unloading materials
• Cleaning up work areas
• Machine maintenance and cleaning
• Taffy Prep
• Warehouse Maintenance
• Concrete work
Sales Clerk / Stock Boy
Loaves & Fishes Christian Bookstore - Spring City, PA October 1990 to December 1991
• Ran store on weekends
• Cashier
• Open and Closed Drawers
• Set security alarm system
• Customer assistance for music and other items
Gas Station Attendant/Cashier/Daylight Campground Security LAKE RAYSTOWN RESORT - Entriken, PA
May 1986 to October 1990
• Worked seasonal for four summers
• Took daylight campground security passes
• Ran Gas station and filled propane containers
Retail Clerk/Cashier
Best Products - Berwyn, PA
November 1988 to March 1990
• Helped customers find what they are looking for
• Handled customer complaints and concerns
• Handled cash and credit transactions
• Counted cash drawers
• Stocked merchandise
• Assisted customers carrying their purchases to their car Christmas Clerk
Wilson's Sporting Goods - Williamsport, PA
October 1987 to January 1988
• Folded and tagged clothing
• Cleaned store
• Waited on customers
Janitor
Clyde Reynolds Cleaning Service - Phoenixville, PA March 1987 to December 1987
• Cleaned Corporate Offices
• Dusted, vacuumed, emptied garbage
• Cleaned Rest Rooms and Smoking Lounges
Dishwasher/Busser
Hoss's Steak And Sea House - Williamsport, PA
January 1987 to June 1987
• Bussed tables
• Sand Birthday song to customers
• Ran dishwashing machine
• Escorted other workers to their cars
Telemarketer/Appointment Setter
Stanley Steamer Carpet Cleaners - State College, PA January 1986 to May 1986
• Made cold call sales
• Set up appointments
• Set up commercial appointments
• Took complaint calls
Butcher's Assistant/Cleanup
Weis Markets - Huntingdon, PA
June 1985 to October 1985
• Cleaned Meat Room and equipment
• Packaged and labeled meat
• Ran meat saw
Stock Boy
McCrory's 5 &10 - Huntingdon, PA
June 1983 to July 1983
• Unloaded Shipments
• Stacked Merchandise in store room
Education
3 semesters in Computer Information Systems
Erie Community College - Williamsville, NY
September 1995 to December 1996
High school diploma or GED
Skills
• Order Picking (2 years)
• Load & Unload (3 years)
• Warehouse Experience (3 years)
• Serving Experience (3 years)
• Materials Handling (4 years)
Languages
• Spanish - Intermediate
Awards
Longest serving member of Loretto FCI Suicide Watch team - 7 years July 2021
• Served as senior member of suicide watch team
• Longest tenured worker
Certifications and Licenses
ASE Automotive Refrigerant Recovery & Recycling Section 609 June 2017 to June 2022
• National Institute for Automotive Service Excellence HVAC TYPE II Refrigerant Transition and Recovery
October 2017 to October 2022
• Ferris State University
Assessments
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Inside sales — Proficient
July 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Working with MS Word documents — Proficient
July 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Teamster' s Union Member
July 2000 to October 2001
Steelworker's Union Member
January 1994 to June 1994
Additional Information
• Tips Certification
• Microsoft Office
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