James Banks

Buffalo, NY *****

ad3ziv@r.postjobfree.com

+1-716-***-****

Authorized to work in the US for any employer

Work Experience

Picker/Packer/Shipper/Receiver

United Auto Supply - Tonawanda, NY

July 2021 to Present

• Pick auto parts to fulfill orders

• Pack auto parts to fulfill orders using Rock Auto website

• Load pallets

• Organize & restock warehouse box section

• Receive and put away stock on shelves

• Use of a handheld MC9200 Zebra mobile computer

• Packing of Rock Auto, ONYX & DFC orders

• Picking "Hot Shot" orders for 30 minute delivery

• Use of a WAVE vehicle for picking

• Picking shipments for shelf & store transfers

• Handling "Manager Picks"

• Management & Inventory of cardboard packing box storage and usage Dish Room Worker

Loretto FCI - Loretto, PA

March 2013 to June 2021

• worked as line server and backer

• worked cleaning floors and tables

• worked unloading trucks and warehouse

• worked loading and unloading a Hobart dishwasher Tech 2

Time Warner Cable Call Center - Buffalo, NY

October 2001 to January 2007

• Set and support of cable TV and internet connections

• Assisted field techs on installations

• Troubleshot Computer, Music, Email, and Newsgroups

• Troubleshot server and node connections

• Issued credits and took payments

• Set up customer accounts

Customer Service Representative

The Hertz Corporation - Buffalo, NY

July 2000 to October 2001

• Shuttle vehicles

• Checkout instant return customers

• Hand out premade reservations at the Gold Customer Booth

• Working Customer Service desk

• Handle all late flight customers

• Give directions, upgrade and insurance assistance

• Kept records of customer complaints

• Operated the cash drawer

• Performed data entry for customer information

• Assisted customers with a warm and professional attitude

• Processed customer transactions

• Extensive use of windows

Store Manager

Jeff's Touring Books - Rochester, NY

January 1997 to July 1998

• Managed 2 stores

• Oversaw store in the absence of the store manager

• Interviewed, hired, trained, and supervised new clerks

• Performed official money count every shift

• Coordinated schedules and assigned employees' shifts

• Ensured consistent store productivity and metrics that increased sales and profitability

• Managed a staff of 5 employees

• Managed daily operations, administrative duties, scheduling, and sales Cashier

Red Apple / Kwik Fill - Amherst, NY

June 1996 to December 1997

• Ran convenience store for 8 hour shift

• Opened and closed store

• Assisted customers in finding or ordering merchandise

• Processed cash, check, or credit transactions with accuracy

• Counted cash drawers

• Stocked merchandise

Taffy Prep / Packer / Inspector

W & F Products / Glenn Taffy - Buffalo, NY

February 1993 to June 1994

• Ran Taffy Wheel

• Worked as a Taffy Table Prep

• Inspected Taffy

• Packed bags in boxes

• Made boxes

Factory Laborer

SPS Temporaries - Tonawanda, NY

January 1992 to February 1993

• Assembled computer chips

• Capped chemical bottles

• Responsible for loading and unloading materials

• Cleaning up work areas

• Machine maintenance and cleaning

• Taffy Prep

• Warehouse Maintenance

• Concrete work

Sales Clerk / Stock Boy

Loaves & Fishes Christian Bookstore - Spring City, PA October 1990 to December 1991

• Ran store on weekends

• Cashier

• Open and Closed Drawers

• Set security alarm system

• Customer assistance for music and other items

Gas Station Attendant/Cashier/Daylight Campground Security LAKE RAYSTOWN RESORT - Entriken, PA

May 1986 to October 1990

• Worked seasonal for four summers

• Took daylight campground security passes

• Ran Gas station and filled propane containers

Retail Clerk/Cashier

Best Products - Berwyn, PA

November 1988 to March 1990

• Helped customers find what they are looking for

• Handled customer complaints and concerns

• Handled cash and credit transactions

• Counted cash drawers

• Stocked merchandise

• Assisted customers carrying their purchases to their car Christmas Clerk

Wilson's Sporting Goods - Williamsport, PA

October 1987 to January 1988

• Folded and tagged clothing

• Cleaned store

• Waited on customers

Janitor

Clyde Reynolds Cleaning Service - Phoenixville, PA March 1987 to December 1987

• Cleaned Corporate Offices

• Dusted, vacuumed, emptied garbage

• Cleaned Rest Rooms and Smoking Lounges

Dishwasher/Busser

Hoss's Steak And Sea House - Williamsport, PA

January 1987 to June 1987

• Bussed tables

• Sand Birthday song to customers

• Ran dishwashing machine

• Escorted other workers to their cars

Telemarketer/Appointment Setter

Stanley Steamer Carpet Cleaners - State College, PA January 1986 to May 1986

• Made cold call sales

• Set up appointments

• Set up commercial appointments

• Took complaint calls

Butcher's Assistant/Cleanup

Weis Markets - Huntingdon, PA

June 1985 to October 1985

• Cleaned Meat Room and equipment

• Packaged and labeled meat

• Ran meat saw

Stock Boy

McCrory's 5 &10 - Huntingdon, PA

June 1983 to July 1983

• Unloaded Shipments

• Stacked Merchandise in store room

Education

3 semesters in Computer Information Systems

Erie Community College - Williamsville, NY

September 1995 to December 1996

High school diploma or GED

Skills

• Order Picking (2 years)

• Load & Unload (3 years)

• Warehouse Experience (3 years)

• Serving Experience (3 years)

• Materials Handling (4 years)

Languages

• Spanish - Intermediate

Awards

Longest serving member of Loretto FCI Suicide Watch team - 7 years July 2021

• Served as senior member of suicide watch team

• Longest tenured worker

Certifications and Licenses

ASE Automotive Refrigerant Recovery & Recycling Section 609 June 2017 to June 2022

• National Institute for Automotive Service Excellence HVAC TYPE II Refrigerant Transition and Recovery

October 2017 to October 2022

• Ferris State University

Assessments

Customer service — Proficient

July 2021

Identifying and resolving common customer issues

Full results: Proficient

Inside sales — Proficient

July 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Working with MS Word documents — Proficient

July 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Teamster' s Union Member

July 2000 to October 2001

Steelworker's Union Member

January 1994 to June 1994

Additional Information

• Tips Certification

• Microsoft Office

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