Sales and Operations Management

Sara Christensen

Sales and Operations

*********@*****.*** 206-***-**** www.linkedin.com/in/sara-christensen-a0390015 Objectives

Prioritizes people. Leads team to excel in today’s dynamic and competitive landscape. Brings creativity, collaboration and an unwavering commitment to growth and progress. Solutions focused leadership, governed by a balance between profitability and people-centricity. Seeks to join an organization where people skills and business acumen will enhance continued growth and success.

Expertise

Effective, Engaged Leadership Create Efficiencies

Positive Change Management Clear Communication

Build Client Relationships Salesforce/CRM

Reporting and Standardizing Microsoft Office Suite Build Strong Teams Power BI

Collaborative Strategist Licensed Instructor

Experience

2023

First American Title

Operations Manager

Project Manager. Efficient and effective change management to promote organizational improvements. Collaborate with State Leadership to provide guidance to 250 member Washington Team. Ensure compliance with WA OIC guidelines. Lead innovations for Washington’s Managers. Optimize reporting and risk management. Promote growth in margins for a $20,000,000 monthly business

● Improved customer satisfaction 13% YOY

● Increased margin 8% YOY

2011 to 2023

First American Title

Sales Manager

Actively managed the successful merger of two competing top sales teams in Snohomish County in 2011. Focused on strategic sales initiatives to increase client base and retention. Collaborated with marketing to create monthly, quarterly and annual collateral in support of industry changes. Attended client and industry events and meetings.

● Led Washington’s Growth Initiative in 2022 with 95 mid/top producing brokers added.

● Partnered with Corporate to integrate First American with Salesforce in 2017. 2009 to 2011

Pacific Northwest Title

County Manager

Oversaw all local operations for Snohomish County. Managed 4 departments: Sales, Title, Escrow and Customer Service. Successfully led a team of 40 through multiple organizational changes, including the acquisition by First American. Coached to high client retention rates throughout transitions. P&L, Staffing, and delivered superior service.

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