Kara Coffey-Hill

Gary, IN *****

ad3zi4@r.postjobfree.com

+1-507-***-****

Customer service expert with over 7 years of experience resolving account and service issues taking inbound and making outbound calls. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and customer support excellence, I am efficiency-driven and organized with a strong background in conflict resolution.

Work Experience

Customer Service Representative

House of Rohl - Location

August 2014 to January 2024

· Supplying information in accordance with customers' needs and demands.

· Promoted available products and services to customers during service, account management, and order calls.

· Helped the business achieve and maintain industry-leading customer service ratings.

· Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response.

· Looked for training opportunities to improve my customer relationship management skills and increase customer satisfaction.

· Entered call details and solutions into the Salesforce database.

· Answered over 30 calls per hour to meet the fast-paced call center demands.

· Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.

· Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.

· Customers were educated on billing, payment processing, and customer service policies and procedures.

· Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales.

· Kept accurate and current customer account data with manual form processing and digital information updates.

· Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments. Cashier

Walmart - Location

July 2010 to October 2014

• Money handling

• Front end stocking

• Customer Service

• Returns

• Refunds

Education

Associate's degree in Healthcare Management

UMA

February 2024 to Present

High school diploma

Thornton Fractnl So High School

September 2005 to May 2009

Skills

• Credit and collections Customer service expert

• Active listening

• Technical support

• Computer literate

• Type 40 WPM

• MS Office

• Fast learner

• Scheduling

• Excellent communication

• Financial records and processing

• Complaint resolution

• Conflict and dispute resolution

• Operations management

• Adobe and Adobe Flash proficiency

• Desktop support

• Application support

• Skilled multi-tasker

• Data entry

• Java system proficient

• Time management

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