Customer Service Representative
Resume:
Kara Coffey-Hill
Gary, IN *****
***********@*****.***
Customer service expert with over 7 years of experience resolving account and service issues taking inbound and making outbound calls. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and customer support excellence, I am efficiency-driven and organized with a strong background in conflict resolution.
Work Experience
Customer Service Representative
House of Rohl - Location
August 2014 to January 2024
· Supplying information in accordance with customers' needs and demands.
· Promoted available products and services to customers during service, account management, and order calls.
· Helped the business achieve and maintain industry-leading customer service ratings.
· Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response.
· Looked for training opportunities to improve my customer relationship management skills and increase customer satisfaction.
· Entered call details and solutions into the Salesforce database.
· Answered over 30 calls per hour to meet the fast-paced call center demands.
· Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
· Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
· Customers were educated on billing, payment processing, and customer service policies and procedures.
· Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales.
· Kept accurate and current customer account data with manual form processing and digital information updates.
· Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments. Cashier
Walmart - Location
July 2010 to October 2014
• Money handling
• Front end stocking
• Customer Service
• Returns
• Refunds
Education
Associate's degree in Healthcare Management
UMA
February 2024 to Present
High school diploma
Thornton Fractnl So High School
September 2005 to May 2009
Skills
• Credit and collections Customer service expert
• Active listening
• Technical support
• Computer literate
• Type 40 WPM
• MS Office
• Fast learner
• Scheduling
• Excellent communication
• Financial records and processing
• Complaint resolution
• Conflict and dispute resolution
• Operations management
• Adobe and Adobe Flash proficiency
• Desktop support
• Application support
• Skilled multi-tasker
• Data entry
• Java system proficient
• Time management
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