PROJECT MANAGER

Leadership/Team Building/Strategic Planning

Performance Enhancement/Client Relations/Project Implementation

RELEVANT EXPERIENCE

●Experience managing high-dollar, high-profile projects with tight schedule constraints;

●Experience working as a project manager, program manager, business analyst, business owner, and Subject Matter Expert (SME);

●Experience managing system implementations, system developments, and system conversions;

●Experience managing cross-functional teams in a weak matrixed organization.

●Experience leading projects using Waterfall and Scrum methodologies

PROFESSIONAL EXPERIENCE

Cirrus Aircraft, Alcoa, Tennessee

Customer Experience Team (Remote)

IT Delivery Manager--Independent Contractor – (2022 – 2024)

●The IT Delivery Manager coordinates project planning, monitoring, and executing within the area of a project. The IT Delivery Manager works with subject matter experts to determine the necessary project tasks and their deadlines and coordinate with functional leaders to assign appropriate resources. This role also monitors and reports project performance to the overall project schedule using MS project as well as Cirrus-specific project engineering tools.

Whole Foods Market, Austin, Texas

Retail, Supply Chain & Merchandising

Senior IT Project Manager – (2019 – 2022)

●Plans and coordinates all aspects of internal information system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Coordinates work performed by IT staff and internal customers/partners by defining project requirements and performing feasibility and needs/impact assessments. Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints.

●Manage client projects to upgrade software/operating systems on hardware, including hand-held devices and tablets. In addition to cross-functional support and communication, my responsibilities include:

Gathering requirements

Working closely with software developers to ensure the SDLC is optimized

Coordinating application testing with application owners of Whole Foods Market and Amazon

Ensuring technical requirements are met prior to roll-out (new OS APK in place; JSON is configured correctly and tested)

Managing software projects using Scrum–creating stories and backlogs, managing the burndown chart, daily stand-ups

●Manage client projects to upgrade client-wide Point-of-Sale (POS) and back office systems including:

Exercise Agile/Scrum to meet project deadline

Development of all client-requested enhancements to existing software

Education of all store and corporate employees on new Standard Operating Procedures (SOP)

Procurement of new hardware

Installation of new sales terminals

Preparation of roll-out schedule to ensure minimal business disruption

Tracked and managed project using the JIRA project management system

Texas Workforce Commission, Austin, Texas

IT Planning & Project Management Office

Senior IT Project Manager – (May 2019 – December 2019)

●Implementation Project Manager for the Work in Texas Replacement (WITR) Project for the State of Texas tasked with implementing the deployment of the new on-line labor exchange module allowing 2 million Texans to upload multiple versions of resumes, an improved resume builder, access to labor analytics, and supply and demand tools to enhance job searches. Responsibilities included the development of project task estimations, resource planning, and vendor management. Duties included working with internal cross-functional teams and managing vendors to implement solutions on time, on schedule, and within budget.

Department of Information Resources, Austin, Texas

Chief Operations Office (COO)

Project Manager – (2017 – 2019)

●Program Manager for the Data Center Services (DCS) Procurement Project for the State of Texas tasked with developing and leading a strategically oriented project team with the objective of prioritizing and optimizing the team performance in supporting the IT strategy. Responsibilities included the development of project proposals, planning, decision-making and project fiscal management. Supervision exercised over professional, technical, and administrative personnel. As the Program Manager, duties included working with vendors and managing vendors to implement solutions on time, on schedule, and within budget.

●Managed the NetPlus project with the project objective of improving customer billing invoices to include balance carry forward information from the CAPPS System. Guided and collaborated closely with the accounting department’s subject matter experts to gather and refine requirements, execute the communication plan, and train internal staff on answering NetPlus customer questions.

●Managed the CAPPS Security Tracking project that automated tracking of CAPPS Financial roles. Work included gathering requirements, writing test scenarios, executing user testing, and deploying a tool in Salesforce that tracked the submission and approval of roles.

● Planned and implemented the T: Drive Folder Restructuring project with the project objective of evaluating current file structure, restructuring folders/files per the organizational chart, and sanitizing agency records. Relied on Clarity and MS Project to track resources and tasks.

Office of the Attorney General, Austin, Texas

Information Technology (IT)

Project Manager – (2016 – 2017)

●Managed the Office 365 migration project. Directed efforts of a cross-functional, intra-agency team to migrate approximately 3,000 users to Office 365. Focused on risk management (including creation, implementation, and tracking of mitigation and contingency strategies), using clear and concise communication with stakeholders to set expectations and create user buy-in to minimize project risk and exposure. Relied on Clarity and MS Project to track resources and tasks.

●Managed the GoAnywhere migration project, migrating numerous FTPs to a secure server. Work included managing external stakeholders (both vendor and government agency) as well as an integrated project team from four (4) deputy areas within the Child Support Division. Created and executed project work plan, ensuring work progressed on time and within budget.

●Managed the “Child Support Interactive Mobile Web” project that served as a portal for child support customers to check payments, view legal actions, and generate payment records on a mobile web site. My responsibilities included:

oExercised Scrum to drive results and meet a tight deadline

oDetermining the format and features of the website

oManaged project from inception to go-live stage

oWrote detailed requirements and documented process flows

oCreated QR code for customers to quickly access the portal

oCreated NPS/SRP survey to allow leadership to evaluate and improve customer service

●Designed the Project Portfolio Methodology for the IT Project Management Office (PMO). Key actions included analysis of existing methodology, business process mapping, development of new processes for the Project Lifecycle, creation of new project management templates, and soliciting executive support.

●Planned and implemented the “Text the CIN” project with the project objective of providing frequently requested information via text message. Guided and collaborated closely with the telecommunication vendor to gather and document requirements for IVR reconfiguration. Implemented project ahead of schedule.

●Member of the Process Standardization work group. Group focused on developing agency-wide project management practices and procedures.

●Worked with project stakeholders including executive management and external entities to determine objectives and priorities.

●Led teams across broad technical and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time and within the desired results. Worked to resolve conflicts between schedule and resource limitations. Relied on Clarity and MS Project to track resources and tasks.

●Defined processes best suited for each project. Moved between waterfall and agile approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.

●Served as the primary point of contact for all project activities.

Contract Operations

Implementation Project Manager – (2015-2016)

●Served as subject matter expert and evaluator for procurement of process serving services, a $21 million contract. Provided input to statement of work, served as an evaluator of vendor responses, and participated in vendor negotiations

●Project manager for implementation of an awarded contract that allowed a new service of process vendor to serve child support customers for court. Key actions included execution of the Project Management Life Cycle, planning, extensive collaboration with the incumbent vendor and awarded vendor to transition services, track vendor deliverables, and approve project phase gates

●Managed to a tight schedule constrained by the contract end date of the incumbent vendor. Successfully implemented on time without a gap in service. Relied on Clarity and MS Project to track resources and tasks.

●Coordinated and executed system testing with the awarded vendor and ensured all defects were resolved by deadline.

Child Support Field Operations

Program Specialist – (2013-2015)

●Served as the Acknowledgement of Paternity (AOP) liaison to staff, government agencies, community organizations, and the general public to explain and provide technical assistance on the AOP program specifics and requirements, including performing research and participating in special projects related to the AOP process. Relied on Clarity and MS Project to track resources and tasks.

●Evaluated program information gathered from multiple sources and reconciled conflicts with new vendor; ensured all defects were resolved by deadline

●Successfully implemented contract management policies to ensure optimum vendor performance

●Regularly negotiated pricing and terms and conditions with vendors

●Performed competitive and comparative cost analysis

Child Support Cold Case Unit

Investigator – (2012-2013)

●Performed complex investigative work including verifying the identity of absent parents, locating and verifying employment, income sources, telephone numbers, addresses, licenses and assets

●Assisted with in-depth investigations and examinations of alleged violations of civil or criminal, state and federal child support laws, court orders and agreements

●Located and interviewed subjects and potential witnesses and documented all actions taken

●Collaborated with managers, attorneys, and staff to meet goals and objectives using efficient work process

Child Support Call Center

Child Support Officer – (2007-2012)

●Assigned and monitored work of assigned staff and provided training and technical assistance to staff

●Generated weekly production reports for staff

●Assessed child support cases and responded to complex inquiries from customers

●Supervised office in the absence of the office manager

●Explained child support program policies, procedures, and regulations to customers while maintaining confidentiality.

EDUCATION

M.S.P.M., St. Edward’s University, Austin, TX

B.A., University of Texas – Arlington, Arlington, TX

PROFESSIONAL CERTIFICATIONS

Certified Texas Contract Manager, (CTCM), #0911158

Certified Scrum Master, (CSM), #1004111

PROFESSIONAL ORGANIZATIONS

Executive Women in Texas Government (EWTG), Member

Leadership Women – Texas, Class of 2019, Member

SKILLS

Microsoft Office, Microsoft Project, Innotas, JIRA, Confluence, Trello, CA Technology, SharePoint, O365, Azure Dev Ops

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