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Customer Success Sales Manager

Location:
Elyria, OH
Posted:
February 28, 2024

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Resume:

THERESA STOFFER

*** ******** ***, ******, *****-*139

440-***-**** ad3zh7@r.postjobfree.com LinkedIn Profile SALES LEADERSHIP B2C EDUCATION & CONSULTATIVE SALES Degreed quota-carrying sales leader in the B2B and medical space. Progressive sales territory growth going from

$50,000 (2011) to $1MM (2022) monthly. Grew ARR retention and upsell by 40%. Comfortable in individual contributor and leadership roles.

Territory Strategy, Planning and Tracking via Salesforce.com Sales Collaboration for New Opportunity Identification Critical KPI Achievement Monitoring and Reporting Short-, Mid- and Long-Term Strategic Account Planning Aligned Sales Staff Sales Training and Support Partner Profit Enhancing Sales Planning Forecasting and Sales Profit Performance Projections Market Sales and Territory Plan Development ARR Incremental Sales Growth and Retention Recurring Revenue Initiative Customer Success and Account Management Salesforce.com Pipeline Development and Tracking National Sales Manager AAFE Medical Education Sales 01/2011 – 02/2023 Establishes trusted partner-profit enhancing B2C relationships with medical professionals to drive a strong stream of sales for www.facialesthetics.org dedicated to improving injectable filler outcomes with an annually recurring training program. Developed B2B key accounts in medical and dental office settings. Negotiate contracts resulting in retention and relationship building. Manage the departments P&L and mentor new sales representatives and account managers.

• Territory Strategy

• Planning and Tracking via Salesforce.com

• Sales Collaboration for New Opportunity Identification

• Critical KPI Achievement Monitoring and Reporting

• Short-, Mid- and Long-Term Strategic Account Planning

• Aligned Sales Staff Sales Training and Support

• Partner Profit Enhancing Sales Planning

• Forecasting and Sales Profit Performance Projections

• Market Sales and Territory Plan Development

• ARR Incremental Sales Growth and Retention

• Recurring Revenue Initiative

• Customer Success and Account Management

• Salesforce.com Pipeline Development and Tracking Sales Manager, 07/2012-10/2018

Developed and launched division’s annual GRR service agreement subscription program achieving $60,000 immediately and growing to $500K in one year serving as a new recurring revenue producer.

• Recruited, hired, developed, and managed aligned B2B outside sales representatives growing national territory with a total quota of $900,000 MM. Mentored team members resulted in 100% goal for each rep.

• Implemented SalesForce.com Sales CRM functionality and modules. Primary interface for technical discovery meetings to gather business requirements and develop project plans.

• Functional leader for both pre-sale implementations and post-sales customer success.

• Interacted with CRM vendor DevOps teams in an Agile development environment to implement, manage and develop process improvements for a SaaS cloud-based CRM platforms.

• Functional lead for CRM discovery meetings for key accounts to detail business requirements and project plans. Sales Representative, 01/2011-02/2012

Launched flagship medical education program dedicated to improving outcomes of injectables being performed non- plastic surgery and dermatology offices. Initial salesperson that grew business from launch to $50K in annual sales and 15 initial clients to over 30,000 and $1MM in sales. Sales leadership permitted from an 8-employee operation to current 50-person organization over 12 years.

EDUCATION

MBA, Information Systems Ashford University 08/2010 - 11/2011 BA, Healthcare Management Ashford University 04/2008 – 08/2010



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