Store Manager Customer Service
Resume:
Jerry Ortega
House man
Fort Washington, MD *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
House man supervisor
Embassy Suites by Hilton - Fairfax, VA
August 2021 to Present
Cashier
Family Dollar - Las Vegas, NV
June 2016 to January 2018
Independently perform the full range of cash management duties to include clerical work in the receipt, disbursement, examination, deposit and safeguarding of cash and checks. Ensures that all money is accounted for, reconciling any
discrepancies, preparing bank deposits and balancing retained cash funds.
• Maintain current dishonored check listing, conduct follow-up investigations, collects dishonored check payments; prepare cashier's reports and notify supervisor of any suspected irregularities.
• Greet guest, observe costumers to alert potential shop lifters, assist with locating products and notify customers of promotional deals to increase individual transaction sales. Forestry Technician or Range Technician
Wildlife Fire Fighter - Carlin, NV
September 2015 to May 2016
Carlin Conservation Camp Carlin, NV
Serves as a crewmembers on a hand-crew, using a variety of specialized tools, equipment, and techniques on wildland and other type of fires; also performed as a Forestry Technician or Range Technician.
• During initial attack fire suppression activities locate fire line, direct and participate in fire line construction, backfiring and burnout operations, engine and pump operations, tree falling, and holding/ patrol/mop up operations; also, uses a variety of specialized tools, equipment and techniques to suppress the fires.
Store Manager
Dollar Castle - Las Vegas, NV
January 2012 to October 2012
As the Store Manager supervise, train, and develop team members to improve production and a consistent workflow; moreover, provide oversight and support in loss prevention efforts, order merchandise and maintain record keeping, payroll, scheduling and cash register deposits and receipts daily to ensure all sales transaction where completed accurately and balanced out as required.
• Greets and assists customers in a positive, approachable manner and answers questions and resolves customer inquiries and concerns on a daily basis.
• Assists in unloading all merchandise from delivery truck, organize merchandise, and transfer merchandise from stockroom to store; including, maintaining a solid inventory to ensure products, good, supplies, etc are available to customers when needed. Maintenance Technician
Property Plus Management - Las Vegas, NV
September 2010 to December 2011
As the Maintenance Technician; provide customer service, prompt and courteous correspondence with renters when scheduling and providing maintenance services, and with contracted vendors that provide additional facility services.
• Conducted drywall repair that included filling in small holes caused by nails and minor dings.
• Painted as necessary to include minor touch-ups following damage repair and new coats of paint applied to unit walls between the time a tenant vacates a unit and a new renter assume occupancy.
• Conducted grounds-keeping which included mowing grass, pulling weeds, trimming and pruning trees and shrubs, watering lawns and plants, replacing light bulbs along pathways and parking areas, sweeping or raking leaves, and tidying up bark or other ground coverings as needed. Cashier
Smith's Grocery Store - Las Vegas, NV
February 2007 to October 2009
As the Cashier my primary focus was to cater to upscale and culturally diverse customers; including, explain, assist and display feature high-quality choices of produce, deli items, meats, seafood, cheeses, and general grocery products.
• Provided friendly, effective customer care including; greeting customers, bagging groceries, and assist customers with taking purchases to their vehicles, work on sales floor assisting customers, stock shelves, check prices and maintain a clean and organized store environment.
• Followed and reiterated all health, safety, and loss prevention guidelines outlined by the company; moreover, encouraged and displayed positive attitude and superior customer service skills. Education
Health District
Hueneme High School
1982
Skills
• Customer Service
• Food Service
• Team Member
• Food Prep
• Loss Prevention
Additional Information
bi-lingual
motavational team player
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