Richa Sharma

N** W ***** Stonegate Ct Sussex 292-***-**** ad3zgp@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

ACCOMPLISHMENTS

Resolved product issue through consumer testing.

Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Cleaned an average of 16 rooms per day.

SKILLS

Health Standards Compliance

Guest Service and Support

CDC Sanitation Guidelines

Room and Public Space Cleaning

Team Support and Collaboration

Storage Area Management

Cart Stocking and Organization

COVID-19 Safety Procedures

Order and Refund Processing

Upselling Products and Services

Feedback Acceptance

Credits and Refunds

WORK HISTORY

HOUSEKEEPER-ROOM-ATTENDANT 06/2022 to 01/2024

Delta Hotel by Marriott Mississauga, ON

Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Disposed of trash and recyclables each day to avoid waste buildup.

Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.

Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

SALES ASSOCIATE/CASHIER 08/2019 to 11/2021

BP General Store Menomonee Falls USA

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging.

Solved customer challenges by offering relevant products and services.

Maintained customer satisfaction with quick and professional handling of product returns.

Increased sales by offering advice on purchases and promoting additional products.

CUSTOMER SERVICE REPRESENTATIVE 12/2016 to 10/2018

Green Apple Education And Migration Services

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

CASHIER TEAM LEAD 01/2013 to 10/2016

Nisa Ways Glasgow UK

Trained team members on cash register operation and cash handling.

Quickly and accurately counted drawers at start and end of each shift.

Communicated with customers and team members to solve problems.

Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.

Monitored areas for security issues and safety hazards.

Controlled merchandise zoning and monitored compliance with merchandising guidelines.

Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

RESTAURANT WAITER 11/2011 to 12/2012

Mutli Spices Indian Restaurent Plymouth UK

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Cultivated warm relationships with regular customers.

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Explained menu items and suggested appropriate options for food allergy concerns.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Kept register accurate through correct billing, payment processing and cash management practices.

Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

EDUCATION

BBA

Cambridge Collage, United Kingdom

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