Administrative, Legal Assistant, Customer Service, Data Entry

SabrinaBurgan

AdministrativeAssistant/LegalAssistant/CSR

Rome,GA30165

****@*********.***

(678)848-4754or762-***-****

Toobtaingainfulemploymentwithacompanywheremytalentsandexperiencewillbeutilized. AuthorizedtoworkintheUSforanyemployer

WorkExperience

AdministrativeAssistant

ChurchChairsofAmerica-Adairsville,GA

March2023toNovember2023

•Providedexcellentcustomerservicewithacheerfulpersonality

•Organized,multitaskerwithattentiontodetail,timemanagementandproblem-solvingskills

•Maintainedacleanreceptionarea

•Assistedwalk-incustomersandpotentialemployeeswantingtofilloutanapplication

•Answeredallcallswithproperphoneetiquetteandprofessionalism,routedcallsaccordinglyor tookdetailedmessages

•Professionalcommunicationskills,whetherwithcustomersorinter-office

•Maintainedofficesupplyinventory

•Createdfilesfornewcustomers,orlocatedfilesforreturncustomers

•Handledallpartsordersfrombeginningtoend,includingdraftingquotes,calculatingshipping costs,packagingpartsandshippingorders

•Shippedswatchestocustomersasrequestedbysalesdepartment

•Maintainedfabric,paintandstainswatchinventory,aswellasparts

•AssistedAccountsReceivablewhenneededinrequestingbalancesowed

•QualityControlonneworders

•Assistedwithwhateverneededtobedoneinotherdepartments E-commerceCustomerCareSpecialist

SuryaCarpet-White,GA

June2021toDecember2022

•Processedorders,resolvedanyissues,andansweredquestionsfore-commerceclientsvia ticketingsystem,emailandonlineportals

•ValidatedshippingtrackinginMicrosoftExcel

•Ensuredpromptcommunicationtocustomers,maintainingahighdegreeofcustomerservice atalltimes

•Builtrelationshipswithonlinecustomers

•Workedwithautomatedandmanualprocessestoensureasuccessfuloutcomeandpositive customerexperience

•CrosstrainedwithotherteammemberstogainfullknowledgeofallE-commercecustomer accounts.

AssttoHR-CustomerServiceRepresentative/AccountManager MonitorManufacturing-Cartersville,GA

June2019toJune2021

AssistanttoHR–June2019-June2020

● AssistHumanResourcespersonnelwithdaytodayoperations

● meetwithemployeesconvertingfromtemporarytopermanentemployeesandgothroughnew hirepackage

● meetwithnewemployeestogooverbenefitspackage

● conductorientationfornewtemporaryemployeestwiceaweek

● helpassistwithmonthlysafetymeetings

● filingconfidentialpaperworkinpersonnelfiles

● maintainspreadsheetsofyearlyreviewsandworkerscompensationincidents June2020–promotedtoCustomerServiceRep./AccountManagerforJohnDeere,Michelin, MTD,Yanmar,etc.

● Dataentry

● Processupto100ordersdaily

● Makesureordersareassignedtothecorrectwarehouse,havecorrectdeliverylocation

● Checkmaterialonhandtoensureorderscanbefulfilledtimely

● Ensureordersareshippedtimely

● Checkinventoryandtrackcontainerswithmaterial

● Contactcustomerifissueswithmaterialorparts,andissuesmeetingdeadlines

● Assistsalesteamwhenneeded

● Dailyproductionmeetingswithproductionsupervisortomakesureorderontrack

● MonthlymeetingwithJohnDeere

● Checkandrespondto50-100emailsdaily

● Resolvefreightissues

● Checkreportstoseeifcustomershavechangeddatesorquantities

● Monthlyforecastreports

AccountManager/Reconcilationator

PositivelyBalanced-Acworth,GA

April2019toMay2019

•Reconciledaccountsforseveralcustomersdaily

•Reviewedandflaggedpossibleerroneoustransaction(s)clearingaclient’sbankaccountona dailybasis

•Sentdailycommunicationtoclientsabouttheiraccount(s)

•Notifiedclientsaboutanyfraud/problemsoccurringimmediately

•Maintainedandfiledallcommunicationsandbackupwithclientandbankonadailybasis

•Abletoworkundertimerestraintsandpressure

MedicalRecordsClerk/HealthInformationManagement

CioxHealth-Rome,GA

January2018toOctober2018

•Processingmedicalrecordsrequests,mainlyfrompatientsandotherhealthcarefacilities

(continuingcare);

•ReviewingRequestsforcorrectinformationandappropriatesignatures;

•Verifyingmedicalrecordshadcorrectpatientinformation;

•VerifyingRequestswerereceived,andtimeframerecordsshouldbereadywhencustomers callin;

•Insurancereviews;

•Copyingcharts;

•Sendingandreceivingmedicalrecordsviafax;

•Communicationwithpersonnelfromotherofficesandpatientsviaphoneandemail CustomerService/OrderManagementSpecialist

NanceIndustries-Calhoun,GA

June2017toJanuary2018

•reviewingnewcustomrugordersforaccuracy;

•Checkingcarpetdeliveriesfordamageandaccuracy;

•Processingandsendingorderstowarehouseforproduction;

•Contactwiththecustomerregardingstatusoforderorproblemswiththeorder;

•Ensureordersarecompletedandshippedwithinreasonabletimeframe;

•Downloaded/pullednewordersfromGentran,.comsoftware(Wayfair,HomeDepotand Houzz)processingdaily;

•Preparedallimportantdocumentssuchasadvancedshippingnotice,pickslips,billoflading, etc.

•Markedordersshipped

•Resolvedissuesregardingshippedorders

•Ensuredcompliancetolegalregulationsandcompanypolicies

•EDIinvoicedaily,factorbatchinvoiceweekly

•Providedcustomerserviceandclericalsupporttoensuretheefficientoperationoftheoffice

•BackuphelpforHumanResourcepersonnel

LegalAssistant

Chapter13CaseManagerforJudgeBonapfel'sRomecases.

LawOffice-Rome,GA

July2008toAugust2016

•Draftedanyandallmotionsandotherlegaldocumentstobefiledincases;

•HandledFederalfilingsforallofmycases;

•Scheduledhearingsforfederalmotions,calendarthehearings,andnotifiedclientsoftheir hearingdates;

•Maintainedclientrelations,explaincourtdocumentsandcourtprocess;

•Trackedallcourtdates;

•Calendarmaintenance

•Preparedcourtnotesandkeepthemupdated;

•Handledmailfromcreditorsandthetrusteeregardingeachclient;

•Maintainedanexcellistofallactiveclients,thedetailsoftheirstatus,anddocumentsor materialsneededfromthem;

•Preparedcasesforcourt;

•Handledalldutiesasoldclientspecialistforactivechapter13clients,handledallcallsand scheduledappointmentswiththecorrectattorneyasneeded.Thisrequiredhandlingabout 15-20clientsperday

LegalAssistant

Vaughn&Evans-Cartersville,GA

April2007toJune2008

•Draftinganyandallmotionsandotherlegaldocumentstobefiledincases;

•Filingdocumentsatcourthouses;

•Schedulinghearingsanddepositions;

•Interviewingwitnesses(byphoneandinperson);

•Servingsubpoenas;

•Investigatingpotentialwitnesses;

•Requestingandreviewingwarrants,policerecordsand911tapes;

•Gettingcasesreadyfortrial

Secretary/OfficeManager/AccountsPayable&Receivable Magruder&Sumner-Rome,GA

February2004toApril2007

•Transcribingdictationsforfour(4)attorneys;

•Preparingdiscoveryandresponsestodiscovery

•Filingdocumentsatdifferentcourthouses(notjustlocal);

•Schedulinghearingsanddepositions;

•Trainingnewemployees;

•Maintain,organizeandindexfiles;

•Performingsupplyinventory,andorderingsupplies;

•Enteredattorneysbillabletime;

•Sentinvoicestoinsurancecompaniesforbillabletime/expenses;

•AccountsPayableandReceivable(includingwritingchecksforbillsmonthlyforattorneyto reviewandsign)

•Conductclientphonecallsandfaxes

•Maintainingcalendarandtrackdeadlines

Education

HighschooldiplomaorGEDinGeneralStudies(dualdiplomareceived) CassHighSchool-Cartersville,GA

August1995toMay1999

Skills

•FILING(10+years)

•EXCEL(10+years)

•OUTLOOK(10+years)

•WORD(10+years)

•WORDPERFECT(3years)

•Scheduling(10+years)

•MedicalRecords(10+years)

•Billing(2years)

•Receptionist(10+years)

•MicrosoftExcel(10+years)

•Clerical(1year)

•AdministrativeExperience(10+years)

•FrontDesk(10+years)

•CustomerService(10+years)

•MicrosoftOffice(10+years)

•Transcription(5years)

•AccountsPayable(1year)

•LegalDrafting(10+years)

•DataEntry(10+years)

•ComputerLiteracy(10+years)

•OfficeExperience(10+years)

•SupervisingExperience(2years)

•MicrosoftWord(10+years)

•Typing(10+years)

•Timemanagement(10+years)

•Casemanagement(10+years)

•Basicmath(10+years)

•EmployeeOrientation(2years)

•OfficeManagement(1year)

•HumanResources(1year)

•AccountsReceivable(1year)

•FreightExperience(4years)

•PhoneEtiquette(10+years)

•Proofreading(10+years)

•MicrosoftOutlook(10+years)

•Negotiation

•10keycalculator(10+years)

•English(10+years)

•EventPlanning

•ADP(5years)

•10keycalculator(5years)

•LegalResearch(5years)

•Sage(3years)

•Management

•Datacollection(5years)

•Communicationskills(10+years)

•Organizationalskills(10+years)

•MicrosoftOutlookCalendar(7years)

•Computerskills(10+years)

•Accountreconciliation

•GeneralLedgerAccounting

•GeneralLedgerReconciliation(1year)

•JournalEntries(2years)

•Hotelexperience(1year)

•Laundry(5years)

SKILLS

•ProficientinWord,WordPerfect,Excel,Outlook,Adobe,Igotnotices,BestCase,ECFFiling, TimeMatters,Sageandvariousotherweb-basedprograms.

•Strongoralandwrittencommunicationskills

•Detailorientedandabletosetpriorities

•Timemanagementskills

•Abilitytoworkunderstress,andtimerestraints

•Abilitytoworkindependently,oraspartofateam

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