It Support Customer

Joshua J. Pierson

469-***-**** *******.*********@*****.*** Dallas, TX 75237

SUMMARY

Seeking work in IT. I’m a motivated, developing professional with a strong work ethic and ability to complete tasks on time with high quality in both individual and team settings. I’m inspired by the future, I energize others, and have demonstrated capabilities in taking responsibility and making good decisions. I’m ready to learn and grow within a company that will foster growth, use my technical and interpersonal skill set, and benefit from my positive attitude toward developing myself and developing others.

KEY QUALIFICATIONS

Google IT Support certification; TestOut Cyberdefense Pro certification (monitoring, analyze, and respond); rapidly adaptive in the workplace; skilled collaborator; solution-oriented professional; reliable & dependable leader; proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint); ability to quickly learn new technologies.

CERTIFICATIONS

TestOut CyberDefense Pro Certified

Google IT Support by Google on Coursera. Certificate earned January 17, 2024

PROFESSIONAL ASSESSMENTS

Gallup CliftonStrengths34 Assessment (accompanied by certified, professional coaching)

January 27, 2023

I lead with Influencing.

Two of the top strengths I focus on excellence in are Includer and Achiever

SKILLS

Google IT Support Certification

TestOut CyberDefense Pro Certification

Basic Troubleshooting skills & familiarity with Help Desk/ Customer Support procedures

Knowledge in troubleshooting and resolving technology hardware failures.

Knowledge of TCP/IP protocols.

Knowledge of Networks Protocols (LAN, WAN, VPN, etc.)

Knowledge of Microsoft Operating Systems and programs (Microsoft Office Suite and Office 365.)

Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.

Knowledge of Linux Operating Systems

Awareness of Cybersecurity best practices and basic security measures

Customer service / User Support Skills

Rapid and Adaptive in the workplace

Ability to quickly learn new technologies.

Strong verbal and written communication skills.

Reporting and Documentation

Supervision and Leadership

Analytical Skills

Self-Motivated

EXPERIENCE

Customer Support, Leslie Pool Supplies, June 2017-January 2024

Desoto, TX

Point of Sale (POS) Systems Management: Keep POS systems up to date and troubleshoot them to make sure they work correctly for handling transactions. This covers both software updates and hardware upkeep (such as barcode scanners and receipt printers).

Technical Support and Troubleshooting: Provide technical support for PCs and monitors, including hardware maintenance, software updates, and troubleshooting assistance. Address issues such as system crashes, network connectivity problems, and software glitches to minimize downtime and maintain operational continuity.

Technical Support for Staff: Assist retail personnel with IT-related problems, including diagnosing hardware and software issues, configuring new equipment, and instructing staff members on system operation.

Maintenance and Troubleshooting: Perform routine maintenance tasks on the printer to ensure optimal performance. This includes cleaning printheads, replacing ink or toner cartridges, and troubleshooting any issues that arise to minimize downtime and maintain productivity.

Inventory management: To maintain stock levels, keep an eye on product movement, and create inventory reports, use PCs to access inventory management software. To make sure that products are available when needed, maintain inventory records, carry out stock audits, and control reorder levels.

Customer relationship management (CRM): Use CRM software on PCs to keep track of interactions, handle customer data, and look at purchasing patterns. to manage client profiles, track sales transactions, interact with customers, and foster connections that encourage repeat business.

Used excellent verbal and influencing skills to engage customers in conversation and effectively determine needs and requirements.

Customer Relations: Ensuring customer satisfaction and maintaining positive relationships with clients or customers.

Strategic Planning: Developing and implementing strategies to achieve organizational goals and objectives.

educating customers on proper application or usage of products.

Used technology resources to assist customers in locating and selecting items.

Reviewed files, recordings, and other documents to obtain information to respond to requests.

EDUCATION AND TRAINING

Associate of Applied Science

Cyber Security, Dallas College, 2023

Intro to Networks

Incident Response and Handling

Fundamental of Information Security

Associate of Science Degree

Science, Dallas College, 2019

Contact this candidate