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Customer Service

Location:
Anaheim Hills, CA, 92807
Posted:
February 28, 2024

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Resume:

Juan Carlos Gutierrez

Bilingual in English/Spanish

CONTACT

714-***-****

ad3zg4@r.postjobfree.com

Anaheim, CA

EDUCATION

Sonora High School

High School Diploma

Udemy

Certified in Professional Email Writing

SKILLS

Word

Excel

Microsoft Outlook

Microsoft Teams

PowerPoint

Fluent in English

Fluent in Spanish

Tech savy

Outstanding time management

Excellent collaborative and interpersonal skills

WORK EXPERIENCE

ConsumerDirect, Irvine, CA

Sales Executive October 2022 to August 2023

Skillfully multitasked competing deadlines and achieved 100% timelines in sales communication compliance.

Developed and executed sales strategies that identify and initiate communication with business prospects to grow B2B partnerships.

Established and cultivated relationships with each partner to recognize, manage, and promote revenue growth.

Accurately interpreted written and verbal communications relating to contracts and regulations.

Managed the entire sales process from prospecting, documenting, negotiating, closing, and launching new partners.

Partner Success Specialist June 2022 to October 2022

Cultivated partner relationships by providing outstanding customer service.

Provided partners with expert guidance and became a trusted resource to help them leverage services.

Completed the onboarding process for newly signed partners.

Identified partner needs and provided over the phone training.

Maintained constant communication with partners.

Advised partners on marketing materials and ideas to utilize.

Partner Support Specialist November 2021 to June 2022

Created unique weblinks for new partners.

Provided training sessions for partners.

Generated and sent reports as per partner request.

Maintained constant communication with partners.

Delivered excellent tech support for all partners.

Big Canyon Country Club, Newport, CA

Restaurant Server December 2013 to December 2021

Effectively served all members

Provided customer service at the highest level

Managed time efficiently while paying attention to detail

Listened attentively to all members’ concerns

Resolved members’ problems quickly

Collaborated with team members to ensure excellent service



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