Carol Kaufhold

Customer Service Representative Support

Garland, TX 75041

ad3zfy@r.postjobfree.com

469-***-****

My goals are to have a stable job and take care of the people who are important to me and to make a better future for myself and my children.

Willing to relocate: Anywhere

Work Experience

Tech Support

Pro Tech Staffing - Richardson, TX

February 2019 to Present

Provide technical support for Theatro communication devices used by in store personnel. Take calls and messages and maintain professionalism at all times. Customer Service Representative Support

Financial Benefits Services - Richardson, TX

October 2018 to January 2019

Assisted Customers over phone with benefits enrollment as well as ran reports daily. Had to keep all contact information up to date and Help CSR with any given task. Tier 2 Technical Support/ Content Specialist

Trusource Labs - Austin, TX

November 2016 to October 2017

Technical Support agent for Nest, through Trusource Labs. Taking care of customers' needs as far as questions and helping Customers and installers with any questions they might have during install as well as troubleshooting any issues that might have come up with the customers Nest learning thermostat, Nest protect or Nest camera.

Tier 1 and Tier 2 technical support

SMX Staffing - Austin, TX

September 2015 to November 2016

Worked as a Tier 1 and Tier 2 Technical Support agent for Nest, through Trusource Labs. Taking care of customers' needs as far as questions and helping Customers and installers with any questions they might have during install as well as troubleshooting any issues that might have come up with the customers Nest learning thermostat, Nest protect or Nest camera. Inside Sales Representative

Invenio Solutions - Austin, TX

April 2015 to August 2015

Called small to medium businesses to get them to switch to Charter phone, internet and cable services. Put in new sales and followed procedures to input sales into systems Telephone Sales Representative

Harte-Hanks - Austin, TX

September 2014 to March 2015

Assisting new Medicare clients concerning their questions regarding Blue Cross Blue Shield Medicare policies.

Technical Support Representative

Time Warner Cable - Irving, TX

January 2014 to June 2014

Assisted customers; by taking payments, with purchasing new services and products, fixing issues any possible issues over the phone, and setting up trouble calls if needed. Customer Service Representative

Specs - Tyler, TX

October 2012 to December 2012

Ordered and maintained the inventory as well as handling sales events, cash operations, and handling customers' issues.

Sales Representative,

Conn's, - Mesquite, TX

August 2010 to December 2011

Assisted by; handling overall balances of daily sales, completing sales, working on contract negotiations, as well as marketing including cold calls. Branch Manager

Rainforest Air - Clarksville, AR

June 2005 to July 2010

Ordered and maintained the inventory as well as handling sales events, cash operations, and handling customers' issues. I also assisted with Human Resource needs including training; Field Sales Associates, making cold calls, managing incoming leads, and instructing staff in the local branches. I also assisted with setting up daily incentives and initiatives for the employees. Education

Bachelor's in Network and System Administration in Network Systems Administration

Texas A&M University

August 2000 to April 2002

Associates Degree in Network and System Administration in Network Systems Administration

Computer Learning Center College

August 1998 to December 1999

Lakeview Centennial High School - Garland, TX

August 1994 to May 1998

Skills

Account Management (5 years), Accounting (Less than 1 year), cash (5 years), Technical Support

(2 years), training (5 years), Call Center (5 years), CSR (5 years), Customer Service (10+ years), Customer Care (10+ years), Tech Support (3 years)

Additional Information

Strengths and Skills: Reliable • Hardworking • Great with people • Accounting • Employee Training

• Customer Relations • Advertising • Cash Handling • Computer Skills • Call Center Experience • Account Management • Handling Special Client Needs • Microsoft Office • Internet Support • PBX • Computer related Technical Support • Escalated Issues • Multi-tasking • Sales • Product Development • Employee Management Experience:

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