P A T R I C I A P L A N T E

MILFORD, MA *****

508-***-**** ad3zfx@r.postjobfree.com

P R O F I L E

Professional people management leader with extensive experience leading a team, driving customer excellence, and managing operational efficiency. Strong leader who understands the importance of staff growth by providing coaching, mentoring, constructive feedback, and ongoing training to ensure exceeding customer experience. Highly organized and results-focused leader in a fast-paced environment. Resourceful leader focused on service delivery management and process improvement within an organization looking to transition into a corporate role. Skills and Proficiencies:

• Team leadership

• Talent development

• Employee engagement

• Performance management

• Analytical skills

• Data analysis

• Problem-solving

• Strategic planning

• Interpersonal

• Results-driven

• Communication

• Detailed-oriented

P R O F E S S I O N A L E X P E R I E N C E

SANTANDER BANK - Holliston, MA Whitinsville, MA Framingham, MA 06/2005 – 11/2011 08/2019 – 08/2023 Banking Center Manager Assistant Vice President

• Managed all day-to-day operations and risk management of the banking center, focusing on driving business development initiatives while collaborating with business partners to achieve desired goals.

• Proven track record of expanding client relationships, increasing revenue, and achieving sales targets.

• Skilled in fostering a positive employee culture, assisting team members with Human Resource questions regarding benefits, compensation, and life status changes.

• Strong approach to team development combined with effective coaching consistently contributed to retail banking centers' overall success and profitability.

• Presented quarterly business reviews to Senior Management focusing on key performance indicators to measure success.

SANTANDER BANK- Areas of Greater Worcester, MA and Middlesex County, MA 03/2013 – 08/2019 District Branch Manager Float Assistant Vice President

• Successfully tailored staffing to meet the needs of each branch in the district and assisted branch managers throughout the district to ensure their staffing needs were met.

• Skilled at building and optimizing weekly schedules for district float employees.

• Strategically assessed and prioritized staffing demands, ensuring optimal coverage and cost-effectiveness.

• Provided guidance and support to new branch managers and trainees on their staff's development, coaching, and performance evaluation.

SANTANDER BANK- Southern and Western New England District 11/2011 – 03/2013 Network Sales and Service Process Coach

• Mentored branch managers and bankers on new network sales and service processes.

• Implemented new innovative sales and service processes across 100 + branches throughout the Network.

• Successfully steered teams of branch managers and bankers through transformation change leveraging effective communication and change management skills.

• Presented weekly to the Market Sales Manager and District Executives on the progress of each branch identifying district sales and service gaps, root causes, and tailored strategies to overcome the gap. PATRICIA PLANTE PAGE 2

E D U C A T I O N

Bachelor of Science, Humanities and Social Sciences, UNIVERSITY OF MASSACHUSETTS, North Dartmouth, MA V O L U N T E E R

Medway Senior Center 10/2023 – Present

• Serve seniors breakfast and lunch ensuring timely delivery of meals and providing friendly interactions to enhance the seniors’ dining experience.

• Providing reliable transportation services for seniors ensuring they reach appointments safely and on time, contributing to their overall well-being and independence. Medway Food Pantry 10/2023 – Present

• Order fulfillment and organization Implemented streamlined processes for order fulfillment, resulting in increased efficiency and reduced wait times for pantry visitors. Junior Achievement 2010 – 2023

• Delivered engaging workshops on financial literacy equipping students with essential skills for future success.

• Demonstrated dedication and consistency in volunteering over a long period, positively impacting the lives of students and contributing to their educational development.

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