Customer Service Care
Resume:
Markeda Sharee Harris
Comer, GA **629
***************@*****.***
Skills
Customer Service Representative with over 10 years of experience in a call center setting, including sales, tech support and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven customer support skills to effectively fill the customer service specialist role in your company. Warehouse experience and fork lift experience.
Experience
Telenet
●Made outgoing calls marketing businesses for backend hardware support.
Chicos
●Packed clothes for online orders
09-2021-present
Bed Bath and Beyond
●Forklift operator
●Operated cherry picker to put away inventory in designated area.
●Picked outbound packages
Resilux America
●Machine operator
●Boxed plastic bottles
●Built pallets for plastic bottles
Hubbell Light, Jefferson Ga
●Forklift driver
●Cherry Picker
●Ltl put away
Home goods, Jefferson GA
●Worked in receiving labelling boxes with shipping labels
●Put boxes on conveyor belt.
01-2017 -11-2020
Transcom, WAH- Tier 2 Technical Support
●Answer inbound tier 1 calls providing technical support guidance.
●De Escalate angry customers using soft skills.
●Communicated with customers via email.
05-2011 -PRESENT
Arise Virtual Solutions, WAH- IBO/Customer Service Representative
●Take inbound calls for fortune 500 companies
Education
02- 1999-06- 2001
Brunswick Job Corp Center, Brunswick- GED/Certified Receptionist
Attended Brunswick Job Corp Center where I obtained my GED, Also took Business and Clerical classes where I obtained a Certified Receptionist certificate.
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