Markeda Sharee Harris

** *** ******

Comer, GA **629

706-***-****

ad3zfs@r.postjobfree.com

Skills

Customer Service Representative with over 10 years of experience in a call center setting, including sales, tech support and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven customer support skills to effectively fill the customer service specialist role in your company. Warehouse experience and fork lift experience.

Experience

10-202*-**-****

Telenet

●Made outgoing calls marketing businesses for backend hardware support.

08-202*-**-****

Chicos

●Packed clothes for online orders

09-2021-present

Bed Bath and Beyond

●Forklift operator

●Operated cherry picker to put away inventory in designated area.

●Picked outbound packages

08-202*-**-****

Resilux America

●Machine operator

●Boxed plastic bottles

●Built pallets for plastic bottles

06-202*-**-****

Hubbell Light, Jefferson Ga

●Forklift driver

●Cherry Picker

●Ltl put away

01-202*-**-****

Home goods, Jefferson GA

●Worked in receiving labelling boxes with shipping labels

●Put boxes on conveyor belt.

01-2017 -11-2020

Transcom, WAH- Tier 2 Technical Support

●Answer inbound tier 1 calls providing technical support guidance.

●De Escalate angry customers using soft skills.

●Communicated with customers via email.

05-2011 -PRESENT

Arise Virtual Solutions, WAH- IBO/Customer Service Representative

●Take inbound calls for fortune 500 companies

Education

02- 1999-06- 2001

Brunswick Job Corp Center, Brunswick- GED/Certified Receptionist

Attended Brunswick Job Corp Center where I obtained my GED, Also took Business and Clerical classes where I obtained a Certified Receptionist certificate.

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