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Calvin “Ruston” McConnell

Clearance: Secret / Top Secret & SCI Eligible

Department of State Contractor Badge N3: Exp Dec 2025 Senior Executive with direct customer engagement

experience focused on Service Delivery, Operations, Transition, Transformation, and IT Outsourcing

Travel is not an issue • Plano, Texas • 214-***-**** • ad3zf5@r.postjobfree.com • https://www.linkedin.com/in/ruston-mcconnell Distinguished Executive, with thirty years’ experience, working at top tier service and management consulting companies including EDS, CSC, DXC, KPMG, Perspecta, Peraton, and Gainwell. Excellent client engagement skills combined with deep operational experience. Successfully worked across industry sectors including Commercial, Federal, and State and Local. Extensive experience and proven track record delivering complex programs, projects and services across numerous countries and cultures. KEY SKILLS

Service Delivery Executive

Extensive Global Experience

Multi Industry Experience

IT Outsourcing Advisory

Transition & Transformation Advisory

Governance Advisory

IT & BPO Operations

Intelligent Automation & Tooling

Organizational Change Management

PROFESSIONAL EXPERIENCE

Eight Aspects Jan 2023 – Present

Vice President – Service Delivery

Executive sponsor in support of various engagements including Non-profits, Manufacturing, Healthcare, and non-governmental organizations (NGOs)

Responsible for driving improvements in Service Delivery while reducing costs utilizing technology innovation and intelligent automation throughout the business

Building out the delivery practice capabilities including Account Health Governance, Account Maturity Process, Organizational Change Management, and continuous improvement processes Gainwell Technologies Feb 2022 – Dec 2022

Vice President – Service Delivery

Focused on programs to improve delivery performance across the $1.5 billion Health and Human services portfolio in 34 states

Services included IT Operations, Apps Development & Maintenance, BPO Services, and Projects

Responsible for Account Health Governance including KPIs, SLA and risk management, customer satisfaction and financials

Worked closely with all delivery support organizations including security (CISO), product development, and external Auditors

Worked with the Product Development Teams on product roadmap rollout timing on implementation of new services

Managed budgets for end-to-end services, service improvements, training, and equipment expenditures

Developed an Account Maturity Process to identify and improve accounts with low maturity ratings Peraton Jun 2018 – Jan 2022 (Perspecta was acquired by Peraton) Director – Transition and Start-up Services for Account Delivery Started new accounts and ensured all Transition and Transformation programs were completed successfully (on-time and on-budget)

Transition Executive at Perspecta responsible for the successful Transition of the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program in 2019 to 2020

Successful handoff of the transitioned services to the IT Operations and Maintenance (O&M) for CAEIO, Department of Labor, and Capital Police

Worked with Offerings to ensure services were ready for execution in Delivery

Worked directly with the Program Manager and support groups to ensure new programs were successfully stood up

Implemented Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on new Accounts

Implemented governance on new Accounts to ensure Delivery alignment with the Customer and internal support groups

Support transition of services on programs with a Total Contract Value (TCV) between $30M and $2.5B DXC Apr 2017 – May 2018

Director – Service Delivery Executive

Fully responsible for IT Delivery on a $60M Aerospace and Defense Account

Improved overall financial performance and delivery execution

Responsible for KPIs, SLAs, root cause analysis, service improvement and customer satisfaction

Established and maintained Account Governance including Account Communications Planning, updating IT Architecture Roadmap, developing joint improvement plans and develop & maintain Security risk plan

Conducted monthly Account reviews with CEO on overall performance and improvement opportunities across business units

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CSC (now DXC) Jul 2013 – Mar 2017

Director – Transition, Global Start-up and Service Integration (SSI) for New Accounts Global responsibility for new account start-up, transformation, and new offering implementation for all commercial accounts

On average, maintained transitions across the globe with a Total Contracts Value (TCV) in excess of $1.2B

Improved performance and governance by breaking down regional barriers to be a higher performing global capability

Supported new business pursuits by solutioning and presenting the Transition and Transformation approach

Responsibility for deploying offerings / services for internal customers, early adopter accounts, and taking offerings to scale CSC (now DXC) Nov 2012 – Jun 2013

Director – Focus Accounts

Core team member on the Focus Accounts program. This was a CEO led initiative to turn around troubled accounts as part of the CSC transformation program. This program produced over $400M improved financial performance across 46 accounts.

Responsible for improving Asia Pacific service delivery and regional performance at delivery centers in Hong Kong, Singapore, Malaysia, China, and India while substantially improving profitability KPMG (Insource Partners, EquaTerra) Feb 2007 – Oct 2012 Manager Advisory Services

Advised C-level Customers over a five-year period on Sourcing Strategy, Outsourcing, Transformation and Governance models

Provided IT outsourcing advisory support to a major financial Customer on migration of their Data Center operations

Led a complex application outsourcing, which included more than 500 applications, for a public sector financial Customer

Managed a messaging outsourcing transition for a strategic mergers and acquisitions for a firm based in New York

Led transformation efforts at a major Customer to consolidate nine separate IT operating organizations in five countries into one consistent delivery model supporting 20K users

KPMG (Insource Partners, EquaTerra) Oct 2002 – Jan 2007 Director - Workplace Practice

Key advisor on the Navy’s ONE-Net implementation in the Far East (OCONUS) across multiple Navy bases

Advised and supported Customers through IT transition, transformations, IT insourcing and outsourcing projects

Built and led the workplace practice and oversaw all engagements while actively advising the company’s top Customers EDS (now DXC) 1999 – 2002

Transition and Customer Delivery Executive

Key team member in the transition of over 4,200 employees who supported the data center, networks, mid-range systems and over 120K users at American Airlines and US Airways

Delivery Executive for Desktop Support (125k devices) and Help Desk / Call Center Services for American Airlines and US Airways

Core member of the EDS Mega-Deal team. The Mega-Deal team was EDS’ elite deal team for contracts valued over $1 billion.

Participated in all phases of the sales process then supported transition, implementation, and operational service delivery EDS (now DXC) 1995 – 1998

Account Executive

Account Manager responsible for desktop services for the Sprint account supporting 75,000 end users

Supported the turnaround of a $4.7 billion contract with the Commonwealth Bank of Australia (CBA). Scope of the contract was 1,200 transitioned employees providing data center, networks, mid-range systems and desktop support. EDS (now DXC) 1991 – 1994

Business Analyst

Responsible for the development of EDS’ first Business Process Outsourcing (BPO) procurement offering

Implemented BPO offering at four major accounts

Core team member in the development of EDS’ desktop outsourcing offering

Key team member for two account turnaround programs EDUCATION

Texas State University ITIL v3 Foundation Certified Bachelor of Business Administration Eagle Scout / Boy Scout Troop Committee

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