Jennifer Kirkland

**** **** **

Phone: 870-***-****

E-Mail: ad3zf2@r.postjobfree.com

Summary

Motivated [Industry] employee enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Attentive individual offering over [Number] years working as Shift Leader for [Type] organization. Focused and skilled in employee oversight, mentoring and making process improvements. Manage team needs with proactive approach and conscientious attention on day-to-day needs. Well-organized in planning schedules and workflows to accomplish objectives. Hardworking, encouraging and reliable.

Skills

Process improvement

Issue resolution

Staff development

Client support

Team supervision

Diagnostic skills

Project specification oversight

Safety proficiency

Documentation abilities

Quality assurance

Dependable and reliable

Superior communication skills

Adaptive team player

Avaya software customer management systems

Personnel training and development

Organized

Loss prevention

Staff training and development

Store planning and design

Effective team player

Invoice processing

Cheerful and energetic

Strong communication skills

High-end fashion knowledge

Time management

Inbound and outbound calling

Inventory control procedures

Excellent multi-tasker

Employee scheduling

Superb sales professional

Cash handling accuracy

Organizational strengths

High-energy attitude

Experience

January 2003 to January 2017

Skyline Steel LLC, Trumann, AR

Office Manager

Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.

Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.

Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.

Managed $[Amount] office budget to handle all needs, including inventory, postage and vendor services.

Oversaw office financial management, including AP/AR and payroll administration.

Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

June 2018 to March 2019

Flash Market Trumann, Arkansas

Shift Leader

Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.

Trained and supervised team member to maximize performance and meet daily objectives.

Inspected incoming supplies to verify conformance with materials specifications and quality standards.

Documented daily production levels, materials use and special incidents to keep management informed of all activities.

Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.

Coordinated with internal departments to maximize operational efficiency across production and administrative areas.

Reviewed applicant resumes and recommended top candidates for hiring.

February 2019 to Current

Hytrol Conveyor Company Inc. Jonesboro, AR

Custodian

Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.

Responded to [Job Title] and [Job Title] requests for building and maintenance repairs and cleanups immediately.

Disposed of trash, cleaned and organized [Type] areas and maintained supply inventory.

Implemented step-savers that reduced cleaning time per room by [Time] to [Time] while maintaining company quality standards.

Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.

Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.

Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.

Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases.

Disinfected and mopped [Type] and [Type] areas to maintain sanitation and cleanliness standards.

Notified building managers about needed repairs and replacement equipment immediately to reduce machinery downtime.

Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.

Cleaned dormitories, athletic buildings, lab and research areas, academic buildings and office areas.

Education and Training

Trumann High School Trumann, AR

High School Diploma

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