Customer Service Store Manager
Resume:
Ericka Gerosolina
*** ******** *****, **********, *.J. 08050 ● 908-***-**** ● ad3zew@r.postjobfree.com
Summary:
Customer Service expert with over 7 years experience in management retail services; specialist in increasing sales productivity; excellent merchandising skills; inspires new associates to exceed; ability to manage, multiple tasks simultaneously and balance priorities utilizing strong organizational skills. Excellent phone and communication skills.
Professional Experience:
HR Block January-Present
CSR
Greets Clients, answers phones, checks them in, schedules. Register. Scan important documents such as W-2’s so that the tax professionals are ready for their appointments. Make sure the office is fully stocked and clean.
Calls clients to bring them in to do their taxes. Help assist team in whatever they need, One is hard of hearing, so I make sure she knows when all her clients are in the office. Fix computers, scanners when not working. Cat’s reboot, trouble shooting.
Thirty-One Gifts March 2013- November 2021
*Senior Sales Rep
Responsible for own sales and the growth of team.
Recruited and trained a team. Ran contests to build moral and helps sales.
Internet sales, tweak a script to fit the needs of the client.
Earned $3000 Gift card to Disney trip.
Sovereign Bank, 1325 Route 206 Skillman, N.J. 08558 November 2010-October 2012
Personal Banking Representative
Maintains and establishes customer relations.
Responsible for the growth of the branch
Referrals for sales of Investment Services and Securities appointments and Mortgages.
Sales for home equity lines of credit, overdraft lines of credit, auto loans, certificates of deposit, and new accounts.
Jones Apparel Group, Tinton Falls, NJ October 2007-November 2010
Store Manager, Kasper Inc. (August 2009-November 2010)
Responsible for staff development, effective sales execution, operations, merchandising and selling expertise within the store; inspire new sales associates to achieve and exceed personal and team goals.
Ensures compliance of all company policies and procedures as well as organizational, training, loss prevention and human resources standards
Design and merchandise the store according to company guidelines for maximum sales impact.
Demonstrates excellent customer service daily and leading by example for the team.
Communicate and collaborate with retail partners daily.
Create weekly store staff schedules based on selling trends.
Made sure team hours were used in the most effective way to meet trends, to exceed goals and gain bonuses.
Store Manager, Jones NY (March 2009-August 2009)
Description above as well as the following:
Drove team and store performance by offering incentives to increase sales productivity, increasing Year-to-Date sales by 26% in 4 months.
Retrained sales associates in customer service and sales techniques
Ensured merchandise was consistently moved according to new styles and collections arriving daily.
Assistant Store Manager, Jones NY (October 2007-March 2009)
Trained all new staff as well as worked with current staff with ongoing development.
Consistently inspired and motivated team to win the corporate contests, leading by example, winning the store an iPod; also collected over $2000 donations for St. Jude’s
Walgreens, Central, NJ
May 2005 - February 2007
Assistant Store Manager
Supported and supervised multiple departments within the store, responsible for merchandising departments on a daily basis and changing of visual floor plans monthly.
Successfully opened a new store from ground up, including interviewing, hiring and training of new staff
Provided quality service for all guests, utilizing product knowledge
Trained new hires in corporate customer service standards and register operations
Responsible for daily inventory deliveries including check in, re-merchandising floor to include new products and maintaining back stockroom
Monmouth University
2003-2004
Technology Support Specialist
Answered Questions, signed out equipment, set up equipment. Helped Professors and other staff to make sure work with technology ran smoothly.
Worked with printers, computers, monitors, projectors, cameras and other technology.
Answered phones for when things went down to answer and document as problems arose.
Acme Markets, Freehold, NJ July 2004 – May 2005
Front End Manager
Responsible for all aspects of the cashiers including, ensuring proper cashier training, making change, preparing daily bank drops and creating break schedules ensuring proper coverage
Resolved all customer issues before they left the store to ensure they are satisfied and will return to shop again.
Johnny Rockets, Freehold, NJ July 2002- June 2002
Waitress: ran food, took orders. Handled big parties. Made sure guests were happy. Had to dance to staying alive every hour.
Helped close and open.
Volunteered At Highschool during study hall to the office staff for one year. 2000-2001
Freehold Township Highschool
Education:
Monmouth University, West Long Branch, NJ
Bachelor of Arts, Special Education – 124 credits toward degree
New Jersey Praxis
Successfully passed exam for Elementary Education
NJ State Licensed: Life Insurance License
Classroom Hours
Earned 120 hours of classroom time, including observation, creating and implementing lesson plans
Technical Skills:
Basic user of Microsoft Office, Outlook and Internet Explorer. I have adapted well to every POS system I have ever used. I pick up computer programs pretty easily.
Professional References:
Porphahn Fairfax
Store Manager
Scarlett Senkeleski
31 Gifts
Peter Costa
Engineer
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