Customer Service Representative
Resume:
Khalilah Jackson
Receptionist and Top Ranked Customer Service Representative
Montgomery, AL 36116
**********@*****.***
I have an extensive customer service and financial background. It has enabled me to possess a numerous amount of skills. I have effective interpersonal, written, and oral communication skills, excellent organizational and time management skills, capability of working independently with minimal supervision, ability to work cooperatively with a team, and proficient computer skills Process billing, manage and maintain schedules, prepare invoices, reports, memos, letters, financial statements and other documents, read and analyze incoming memos, file and re prepare responses to correspondence, and perform general office duties. I approach work and fellow associates in a manner that portrays leadership, respect, trust, courtesy, empathy, and integrity. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Sitel Group - Montgomery, AL
May 2019 to September 2021
Answered inbound banking calls
• Responded to claim inquiries
• Resolved customer information and complaints
• Answered general questions
• Set up client appointments
• Assisted customers with a warm and professional attitude
• Performed customer service surveys
• Provided policy and service information
Court Reporter
Business Support Services - Montgomery, AL
March 2014 to March 2019
record the proceedings and take notes during SSA appeal hearings held at varies ODAR locations in Alabama
Escort Claimants into courtroom
Record and take notes for judges and ODAR writers
Make sure equipment is working properly
Customer Service Representative/Data Entry Clerk
FIS Global - Tuscaloosa, AL
January 2014 to 2015
Responsibilities:
Call center setting
Answer inbound calls
Build rapport with customers
Explain accounts
Data Entry
Filing
Faxing
Spreadsheets
Organizational skills
Accomplishments
Promoted to new team less then 30 days after hired due to Excellent customer service and my ability to build rapport
Skills Used
Talkative
Interacting
Building rapport
Front Desk Receptionist
Taylor family medicine - Selma, AL
January 2013 to January 2014
Responsibilities
Greet patients upon arrival
Answer phone
Schedule appointment
Order office supplies
File
Copy
Fax
Clean waiting area
Customer Service Representative/Collector
NCOGROUP/EGS - Montgomery, AL
January 2013 to August 2013
answer inbound calls
Assist customers with billing concerns
Process payments
Follow call flow
Ability to multitask
Ability to work independently
Appropriate telephone etiquette
High level of accuracy
Ability to effectively deal with stress
Customer Service Representative
ER Solutions - Montgomery, AL
September 2010 to January 2013
Answer inbound calls
collect payments
explain bills and charges
direct customer to correct department
Ability to multitask
Appropriate telephone etiquette
Flexibility to work different shifts and possible overtime Ability to effectively deal with stress
Filing
Data entry
Spreadsheets
Residential Instructor
Safetynet Academy - Minter, AL
October 2010 to January 2012
Behavioral center for males ages 10-19
Wake children
made sure dorms and rooms were cleaned
Taught hygiene
Write down all incidents and report to supervisor and counselor made sure students were feed
handled a group of 8 boys
Medical office Representative
Selma UAB Family Medicine - Selma, AL
May 2009 to February 2010
Responsibilities
Schedule appointments
Accept copayments
Answer phone
Call patients to remind them of scheduled appointments Sign patients in and out
Order office supplies
Keep front office and waiting area clean
Data entry
Filing
Spreadsheets
Skills Used
Typing
Proper phone etiquette
Customer Service Representative
Trade Secret - Montgomery, AL
January 2008 to January 2009
Greet customers
money handling
assist customers with products
stock inventory
bank deposits
Education
high school in high school diploma
Selma High School - Selma, AL
1998 to 2001
Skills
• Verbatim hearing reporter training (2 years)
• Call Center
• Customer Care
• Customer Service
• Customer Support
• CSR
• Phone Etiquette
• Typing
Certifications and Licenses
certified medical assistant
January 2006 to March 2010
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