Customer Service Team Lead

RODNEY SHERRARD

Dallas, TX ***** Q

214-***-**** - ad3zdt@r.postjobfree.com

PROFESSIONAL SUMMARY

Performance driven professional with over 22 years of experience. I worked with

medical building, financial assistance, logging, Team lead, as well as customer service.

Excellent leadership with firm commitment. Knowledge and understanding of policies

and companies procedures. A variety of work environments with different backgrounds

and ethics.

SKILLS

e Financial Management e Account Reconciliation

e¢ Complex Problem-Solving e Budgeting and Forecasting

Work History

09/2001 to 11/2022 Underpayment Analyst

Parallon Solutions

e I worked with multiple insurance companies to determine the correct amount was

paid per contract

e Per diem rates, in network, out of network according to the faculties contract

e I worked with financial assistance for patients who requested aid to help with their

hospital bill

e Reviewing credit, assets tax returns to determine what level of financial assistance

can be provided if any

e Iwas team lead over 8 employees

e J Entailed, reviewed accounts and productivity

e With Q&A weekly to make sure they were meeting and maintaining quality work

e As well as being up to standard to the have any expectations

e Ifneeded coaching add additional training .

08/1999 to 09/2021 Insurance Representative

Pediatrix — Richardson, TX

e Responded to customer calls swiftly to resolve issues and answer questions.

e Supported customers in insurance application completion while liaising between

company and client.

e Acted as emotional support for customers experiencing catastrophic situations.

e Performed policy renewal and record retention.

07/1997 to 09/1999 Collector

Baylor Medical Center — Dallas, WV

e Delivered exceptional customer service on collection calls and maintained calm

and professional demeanor.

e Contacted customers to discuss payment schedules and set up or immediately

process payments.

e Persistently reached out to customers with extremely past due accounts to recover

lost revenue.

e Maintained high volume of calls and met demands of busy and productive group.

EDUCATION

Basic studies

HCC - Houston, TX

05/1988 Diploma : Basic

Business Management Center - Dallas, TX

CERTIFICATIONS

Hospital Experience (10+ years) Business Analysis (10+ years) Analytics (10+ years)

Data Analysis (10+ years) Data Entry (10+ years) Research (10+ years) Accounting

(10+ years) Analysis Skills (10+ years) Process Improvement Requirements Gathering

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