Customer Service Data Entry
Resume:
Ron W. Davis
***** * * ***** ***** Drive
Port Sa Lucie, FL 34987
************@*****.***
CUSTOMER SERVICE professional with experience in returns, inventory control, customer database maintenance, supervision, telemarketing and dispute resolution. Solid computer skills, communication and organizational skills. Noted for flexibility and dependability.
EXPERIENCE
Data Entry Supervisor. Electronic Technology, Inc. Irvington, NJ 2005 - Present
Provide customer service, data entry and human resource support.
Manage/scan all purchase orders and return requests into system.
Conduct quarterly tracking/sorting of vacation requests.
Customer Service Technical Assistant. Enablx. Randolph, NJ 1999 – 2005
Assist customers with troubleshooting technical difficulties, installation and care of product
Serve as liaison between customer and client to repair customer products
Sales of parts and distribution
Customer Service Representative. T-Fal Corporation USA. Pine Brook, NJ 1998 – 1998
Handled customer inquiries regarding purchase of products
Resolved customer disputes
Processed merchandise returns and warranty claims
Utilized extensive knowledge of company products
Returns Manager. Emerson Radio Corporation. Parsippany, NJ 1994 – 1997
Supervised a staff of 5 and managed all inbound calls regarding merchandise returns
Evaluated claims for compliance of warranty restrictions
Provided return authorizations to retailers through in-house computerized system
Effective utilization of computer skills to monitor defective model returns
Maintained inventory control records and published monthly reports which were distributed to management
Coordinated invoices, purchase orders, and receiving documents between customer service and accounting departments
Customer Service Representative. Sprint Telecommunications. Dallas, TX 1987 – 1994
Maintained accurate customer profiles database
Monitored and reviewed aging customer accounts to rejuvenate client interest
Utilized communication skills for extensive telemarketing to prospective clients
Trained all new customer service representatives in department
EDUCATION
B.S., Communications. Southern Illinois University. Carbondale, IL 1987
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