Ron W. Davis

***** * * ***** ***** Drive

Port Sa Lucie, FL 34987

973-***-****

ad3zdi@r.postjobfree.com

CUSTOMER SERVICE professional with experience in returns, inventory control, customer database maintenance, supervision, telemarketing and dispute resolution. Solid computer skills, communication and organizational skills. Noted for flexibility and dependability.

EXPERIENCE

Data Entry Supervisor. Electronic Technology, Inc. Irvington, NJ 2005 - Present

Provide customer service, data entry and human resource support.

Manage/scan all purchase orders and return requests into system.

Conduct quarterly tracking/sorting of vacation requests.

Customer Service Technical Assistant. Enablx. Randolph, NJ 1999 – 2005

Assist customers with troubleshooting technical difficulties, installation and care of product

Serve as liaison between customer and client to repair customer products

Sales of parts and distribution

Customer Service Representative. T-Fal Corporation USA. Pine Brook, NJ 1998 – 1998

Handled customer inquiries regarding purchase of products

Resolved customer disputes

Processed merchandise returns and warranty claims

Utilized extensive knowledge of company products

Returns Manager. Emerson Radio Corporation. Parsippany, NJ 1994 – 1997

Supervised a staff of 5 and managed all inbound calls regarding merchandise returns

Evaluated claims for compliance of warranty restrictions

Provided return authorizations to retailers through in-house computerized system

Effective utilization of computer skills to monitor defective model returns

Maintained inventory control records and published monthly reports which were distributed to management

Coordinated invoices, purchase orders, and receiving documents between customer service and accounting departments

Customer Service Representative. Sprint Telecommunications. Dallas, TX 1987 – 1994

Maintained accurate customer profiles database

Monitored and reviewed aging customer accounts to rejuvenate client interest

Utilized communication skills for extensive telemarketing to prospective clients

Trained all new customer service representatives in department

EDUCATION

B.S., Communications. Southern Illinois University. Carbondale, IL 1987

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