Emily Grina

Skills

Detail Oriented

Excellent Written Verbal Skills

Exceptional Organizational Skills

Leadership Experience

Company Standards Compliance

MS Office Suite Proficiency

Tracking Spreadsheets

Continuous Improvement

Time Management Skills

Good Judgment

Processes & Guidelines In Many Industries

Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an energetic professional, diversified, and eager take on new challenges. Highly organized and meticulous with skilled experience in a variety of industries. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

MASSMUTUAL - NEW BUSINESS COORDINATOR

09/2019 - Current

Developed and cultivated lucrative relationships with 80 agents through effective communication and exemplary interpersonal skills

Decrease time to issue by 28% by assisting underwriters effectively

Optimized customer experience by delivering superior services and effectively troubleshooting issues

Collected, arranged, and input information into database system

Evaluated customer needs and feedback to drive product and service improvements

Meet or exceed all company service standards for underwriting and processing applications, endorsements, renewal policies, and new business policies

Gathered, organized, and input information into digital database

Developed and updated tracking spreadsheets for process monitoring and reporting

Helped meet changing demands by recommending improvements to business systems or procedures

Generated reports detailing findings and recommendations

Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials

SIGNATOR / JOHN HANCOCK - RELATIONSHIP MANAGER

03/2016 - 09/2019

Developed and maintained a relationship with underwriters while providing a high level of expertise

Meet or exceed all company service standards for underwriting and processing applications, endorsements, renewal policies, and new business policies

Process life insurance and long-term care, ensuring all paperwork is accurate and complete

Achieved goals, services, and exceeded performance metrics

Collected, arranged, and input information into database system

Evaluated customer needs and feedback to drive product and service improvements

Optimized customer experience by delivering superior services and effectively troubleshooting issues

Gathered, organized, and input information into digital database

Developed and updated tracking spreadsheets for process monitoring and reporting

Helped meet changing demands by recommending improvements to business systems or procedures

Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials

BOSTON PARTNERS FINANCIAL GROUP - UNDERWRITING ASSISTANT

10/2013 - 03/2016

Process life insurance and long-term care applications, ensuring all paperwork is accurate and complete

Provided high level of assistance to help with review, classification, coding, and rating of applications

Verified data integrity and accuracy

Responded to customer requests via telephone and email and effectively answered questions and inquiries

Copied, logged and scanned supporting documentation and placed all information in client files.

MASSMUTUAL FINANCIAL GROUP - EXECUTIVE ADMINISTRATIVE ASSISTANT

07/2011 - 10/2013

Responded to emails and other correspondence to facilitate communication and enhance business processes

Handled scheduling for executive's calendar and prepared meeting agenda and materials

Processed life insurance and long-term care applications

Ordered APS reports, paramedical exams, and assisted home office with obtaining necessary information

Responded to customer requests via telephone and email and effectively answered questions and inquiries

Established underwriting administrative processes and procedures

PRIMERICA CORPORATION - FINANCIAL REPRESENTATIVE

05/2010 - 06/2011

Life licensed in New Hampshire to service and sell life insurance.

RAM PRINTING - CUSTOMER SERVICE REPRESENTATIVE

08/2008 - 11/2010

Collaborated with multiple Ram Printing sales account managers

Communicated between the customer and the company, paying particular diligence associated with each job to ensure the printing accuracy and quality of each job.

UNIGRAPHIC, INC - ACCOUNT MANAGER / CUSTOMER SERVICE REPRESENTATIVE

02/2006 - 05/2008

Performed various duties for a fast-paced commercial print shop.

BRADFORD & BIGELOW PRINTERS, CUSTOMER - SERVICE REPRESENTATIVE

04/2003 - 02/2006

Full knowledge of 1/c, 2/c, and 4/c process printing

Maintained communication between the customer and the plant.

TONY LENA'S PIZZA & SANDWICH SHOP - OWNER / OPERATOR

09/2000 - 04/2003

Performed all functions of running a business: bookkeeping, payroll, inventory control, and maintaining daily operations

Managed a staff of six employees.

CURRICULUM ASSOCIATES PUBLISHING - PRINT BUYER

10/1991 - 09/2000

S.T. ASSOCIATES - DESKTOP ILLUSTRATOR AND DESIGNER

10/1990 - 10/1991

ZBR PUBLICATIONS - SUPERVISED 2ND SHIFT

12/1980 - 10/1990

ad3zcz@r.postjobfree.com

603-***-****

Danville, New Hampshire 03819

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Education

1980

Endicott College, Beverly, MA

Associate Degree: Commercial Art

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