ALICIA CAUL

Billing Specialist

404-***-**** ad3zcv@r.postjobfree.com McDonough, GA 30252

CAREER OBJECTIVE

Knowledgeable and innovative finance, sales and marketing professional with success based on integrity, exceptional customer service, efficiency and ambition. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Credit report analysis Salesforce Customer service-focused Analytical Reliable Energetic Inscribe Excellent time management Sales expertise Excellent communicator Kore Application checks Organization Problem resolution Team building Customer service Detail-oriented candidate skilled in financial document processing, data entry, and customer service. Possesses an in-depth understanding of organizational policies and procedures with demonstrated expertise in filing and maintaining records. Adept at quickly and accurately entering data into computer systems, managing high- volume workloads, and resolving customer inquiries with professional service. EXPERIENCE

BILLING SPECIALIST, Alpharetta, GA

Delta Dental Of California, August 2022-Present

• Maintained accurate and complete billing system and process.

• Checked monthly reports and analyzed billing data to identify trends and discrepancies.

• Prepared, reviewed and sent out collection letters on set schedule.

• Resolved customer inquiries regarding billing, charges, and payments.

• Identified trends and provided feedback regarding billing issues and uncollectible accounts.

• Generated requests for refund checks for overpayment.

• Matched statements with batches of canceled checks by account numbers.

• Created billing documents, shipped labels, credit memorandums and credit forms.

• Kept records of invoices and support documents.

SBA LOAN OFFICER, Atlanta, GA

Kabbage, April 2020-November 2021

• Demonstrated success in overseeing loan applications from start to finish.

• Processed loan applications, reviewed credit reports, and made loan decisions.

• Understood and interpreted complex loan documents and regulations.

• Reviewed loan agreements to verify completeness and accuracy.

• Handled customer complaints and took appropriate action to resolve them.

• Stayed abreast of new types of loans, financial services, and products to better meet customers' needs.

• Updated credit and loan files.

• Set credit policies, credit lines, procedures and standards in conjunction with senior managers. Approved loans within specified limits and referred loan applications outside those limits to management for approval.

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• Maintained and reviewed account records, updating and recategorizing them according to status changes. SALES DEVELOPMENT REPRESENTATIVE, Atlanta, GA

Kabbage, July 2018-March 2020

Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients

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• Maintained communication with account executives to facilitate development of sales opportunities

• Submitted customer leads to connections department for follow-up

• Documented outreach calls and follow-up contacts in CRM system to establish record of interactions Identified qualified sales opportunities for key products and relayed pertinent details to sales team for follow- through

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• Answered customers' questions and addressed problems and complaints in person and via phone

• Generated sales by prospecting leads, cold calling and negotiating advantageous deals

• Networked to build client base and promote products to new and existing clients

• Cross-sold additional products and services to purchasing customers

• Exceed Monthly Quota

• Troubleshooting when the system presents an error message

• Explain and submit highline increase requests

• Helped customers to keep there bank accounts connected to evaluate there daily average balance. CREDIT SERVICES ANALYST, Atlanta, GA

Porsche Financial Services, April 2013-May 2018

• Identified possible issues with credit systems and monitoring by streamlining processes ahead of time

• Reviewed accounts for signs of fraud and non-payment issues

• Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors

• Applied deep understanding of industry best practices and legal requirements to prevent critical incidents

• Provide Competent Dealer Services

• Resolve any issues related to dealer reserve/payment Ensured completeness of new funding packages including any additional requirements that were required to complete the deal

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Educate dealers on the necessary Porsche documentation and procedure requirements for timely processing of loan packages

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This includes training dealers on proper methods of completing Porsche documentation and consistent communication with Porsche field personnel of deal issues and expectations

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• Process Canadian customer applications ensuring accuracy and a ention to detail

• Process Balloon Service Loaner Agreements

• Train new employees that come on-board.

SENIOR CREDIT ANALYST, Austell, GA

Hyundai Capital America, January 2009-January 2013 Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants

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Handled customer service correspondence from clients, assisting with application completion, explaining qualification criteria and resolving complaints

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Utilized automated underwriting and credit analysis systems to generate reports on applications, analyzing debt- to-income ratios and other metrics to assess applications

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• Assessed financial data from customers to be er understand risk levels in terms of lending money

• Requested financial documents from customers

Reviewed company portfolio of clients to flag delinquent accounts and identify high-performing accounts to target for future advertising and promotions

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• Met with upper management and provided insight into credit decisions

• Monitored and maintained compliance with internal controls and government regulations Assisted clients with completion of loan applications, advising on information required and regulated by law and identifying programs best suited to clients

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• Review and make appropriate decisions on loan applications which meet acceptable underwriting standards

• Conduct customer fraud interviews

• Evaluate credit applications in a timely manner to increase volume and profitability based on company policy

• Mentor and train junior credit analyst as required

• Managed the daily workflow of retail and lease contracts

• Provide back up support for team members and assist special credit team with funding issues

• Build and maintain positive working relationships with peers and DFM's

• Maintained a high level of service to internal and external customers. FUNDING ANALYST, Austell, GA

Hyundai Capital America, March 2008-January 2009

• Improved operations by working with team members and customers to find workable solutions

• Process large volumes of contracts with a high level of quality and efficiency

• Consistently recognized for agility, production, and ability to multi-task

• Consistently recognized as being a top producer within my department

• Ranked among the top 10 retail funders in the Atlanta Consume Credit

• Center

• Established good working sales relationship with key dealers to improve overall service perception

• Create workflow efficiencies to aid peers to increase efficiency for the department's daily objectives

• Improved customer satisfaction by finding creative solutions to problems

• Demonstrated self-reliance by meeting and exceeding workflow needs. SKILLS

Month-End Closing Procedures Billing Dispute Resolution Claim Processing Billing Systems And Software Collection Practices Monthly Billing Management Microsoft Office 10-Key Data Entry Process Payments A/P And A/R Expertise Statement Itemization Manual Processing Discrepancy Reconciliation Fee And Charge Computation Prepare Statements Billing Document Creation Credit Term Computing Review Documents Organizational Management Validation Of Discrepancies Electronic Document Management System Credit Risk Analysis Information Verification Financial Statements Expertise Banking Regulations Loan Documentation Terms Negotiation Legal Knowledge Judgment And Decision-Making Credit Decisions Document Verification Time Management Loan Documentation And Policies Critical Thinking Microsoft Excel Oracle JD Edwards EnterpriseOne Underwriting Salesforce Kore Microsoft Office E-Bill Pay AWARDS

• Salesperson Of The Year

• Collector Of The Month

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