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Customer Service Front Desk

Location:
Atlanta, GA
Posted:
February 28, 2024

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Resume:

Tracy Carr-Brooks

Powder Springs, GA *****

ad3zcp@r.postjobfree.com

+1-404-***-****

· Dedicated and detail-oriented Administrative Professional with extensive experience in office management and exceptional administrative support.

· Proficient in document services, including copying, scanning, filing, and editing, with a strong focus on maintaining document confidentiality.

· Skilled in mail handling, scanning, and routing incoming mail, as well as preparing and tracking outgoing mail and packages.

· Effective in conference room setup and breakdown, ensuring seamless meetings and events.

· Demonstrated commitment to excellent customer service and front desk coverage, enhancing overall office efficiency.

· Proactive problem solver with a history of assisting administrative teams, managing office supplies, and successfully performing diverse office duties. Work Experience

Traffic Travel Manager

U-Haul - Atlanta, GA

December 2020 to Present

· Assisting customers travel an arrangement scheduling equipment pickup and customer service Office Assistant

Paradies Lagardère - Atlanta, GA

November 2022 to January 2023

· Document Services – Copying, scanning, filing, printing, routing, editing, case management software, etc., including proper handling of confidential documents

· Mail – Scan and route incoming mail, posting and sending urgent matters accordingly. Prepare outgoing mail (envelopes, packages, FedEx, etc.) including tracking when needed

· Administrative Tasks – Assist Administrative Team with daily tasks and follow-ups on client matters or office needs

· Responsible for assisting weekly & bi-weekly payroll accounting compliance activities and regulatory queries and solve sophisticated accounting issues, handle multi-state, also assist with processing garnishments and responding to emails, etc.

· Supply – Responsible for office supply inventory levels

· Conference Room setup/breakdown

· Provide excellent customer service

· Front desk coverage as needed

· Perform other office duties as assigned

Payroll Analyst/ Customer Experience Representative Snap Nurse - Atlanta, GA

September 2021 to October 2022

· Ensure accuracy in timekeeping system for US, Union, and Canada payroll for traveling Nurses

· execute payroll accounting compliance activities and regulatory queries.

· Analyze and solve sophisticated payroll

· Accounting issues.

· Communicates with supervisors via email to obtain timesheet clarifications/approvals.

· Finalize hours and expense reimbursements for payroll processing, guaranteed hours and retro pay Payroll Specialist

Falcons management - Atlanta, GA

June 2021 to September 2021

· Responsible for submitting payroll for 39 locations for 100 employees, deductions, retro pay and

· garnishment

· Responsible for entering all new hires into Certi pay payroll systems, making rate of

· pay changes as well as title and pre-noting all banking direct deposits. Executive Administrative Assistant

Tropic Isle Living - Marietta, GA

August 2019 to November 2020

• Responsible for Managing, entering and submitting Bi-Weekly payroll.

• Account Payable entering all checks into Quick books system.

• Arranged all corporate Travel arrangements also acting as Human Resource manager entering all new

• hires into Insperity payroll systems, back ground check, manager calendar create agenda for weekly

• Manager meeting.

• Assist VP of Marketing with accounts payable, event planning, Supervised Influencer and Brand

• Ambassadors also worked with VP of Sale on all Sales reports Executive Assistant to Southeast Regional VP

Dish Network - Marietta, GA

August 2004 to October 2018

• Responsible for Managing VP Calendar, Arranged/booking Complex detail travel plans, Created Power

• Point Presentations and pivot tables for quarterly regional meetings, Create and Maintain reports

• (Financial Review data, Org Charts & Customer relations) for the region to drive down retention.

• Proactively communication the needs of the facility to upper management and developing integrated solutions.

• Assuring that all Technician's vans and warehouse are fully equipped, Successful quarterly audits, staffing, training, leadership/employee development, career planning and performance management, talent development and growth of operations.

• Implemented Excel based operational templates for better operational processes, provided professional

• leadership to local Admin, arrange Programs and Events, coordinating speakers and control budget.

• Responsible for supervising a remote Invoicing team, assuring all equipment has been invoiced

• out, Maintaining and balancing inventory.

• Responsible for Payroll multiple locations (Kronos, ADP and Oracle Payroll system), conduct

• post processing payroll payments, updated employees on master file, entered time worked, altered

• deductions and entered manual payments. Vendor setup, created requisitions, A/P and A/R for three

• facility, Customer damage claims, Purchasing and maintaining compliance, Arrange Programs and Events

• coordinating speakers and controlled budget, Coordinated & Booked Group Travel, Account Management.

• Acting HR representative, administered new hire testing, conducted back ground checks, ordering

• Procurement uniforms assuring that all three facility were up and running for daily business. Education

Associate in Accounting

Bryant and Stratton Business Institute

Skills

• Scanning and routing incoming mail

• Multi-state payroll

• Microsoft Excel

• Kronos

• Conference room setup

• Oracle

• Customer Service Skills

• Accounting issues

• Administrative tasks

• Front Desk Skills

• Document Services Skills

• Salesforce

• Payroll accounting

• Office 365

• Power Point

• Office supply inventory

• Preparing outgoing mail (envelopes, packages, FedEx, etc.)

• Maintain office supply inventory levels

• Administrative Skills

• document management

• Conference Room Setup/Breakdown

• Handling regulatory queries

• Customer service

• ServiceNow

• Garnishments

• Human Resources

• Tracking outgoing mail when necessary

• Regulatory queries

• Supply Management Skills

• Excel

• General Office Skills

• Management

• Concur Solution/ Travel Cain

• Procurement



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