CHERYL MERCER

205-***-****

ad3zcg@r.postjobfree.com

SUMMARY

A focused motivated business professional with 10+ years looking to secure a support role that enables the use of exceptional communication skills and experience to benefit future employers and their clients.

SKILL SUMMARY

Customer Service Time Management

Interpersonal Skills Positive Attitude

Flexible/Adaptable Lifelong Learner

Active Listener Attention to Detail

Organized Problem Solving

CORE EXPERIENCE

Team Lead coach for 16 agents to motivate and give feedback on calls to effectively assist members of Optum RX.

Health Insurance Plan Sales to customers in 10 states with specific guidelines for each state regarding ages of the members.

Maintain the integrity of customers’ privacy including confidentiality of personal and/or health information (HIPPA).

Handle orders for medication dispensing and prior authorization initiations to doctors.

Over rides processed in situations medication is needed immediately at the local pharmacy.

Handle and resolve customer complaints and (internal and external) customer concerns, provide appropriate solutions and alternatives within the company’s guidelines

Life Insurance Claim Beneficiary payments processed to Trust, Corporations and Individuals.

Collaborate with provider medical staff to facilitate timely and efficient documentation to credential doctors and nurses into insurance network.

Final Expense Life Insurance Sales working with customers of various ages and cultural backgrounds.

EMPLOYMENT SUMMARY

Accuquote – AAA Life Agent for policy review 8/24-Present

Extremely Stressful, reason for looking for alternative work

(Licensed in 14 states for Life Insurance)

TTEC TALENT WORK FROM HOME

OPTUM RX Team Lead 10/1/22 – 7/23

OPTUM RX Customer Service Advocate 12/27/2021 – 10/1/22, Promotion to TL

KAISER PERMANENTE Licensed Health Insurance Plan Sales 9/13/21 – 12/15/21 (OPEN ENROLLMENT) temporary position

PROTECTIVE LIFE INSURANCE Claims Adjuster 2020 – 2021

LINCOLN HERITAGE Final Expense Life Insurance Sales 2018 - 2022

VANTAGE HEALTH PLAN 2017-2018

ADVANTAGE RESOURCING 2012 - 2017

EDUCATION

University of Monroe – Business and Insurance

Life and Ministry – Communication Studies – 1985 – Present

Winnsboro High School, Diploma

Contact this candidate