Customer Service Representative

Profile

A Customer Service Representative with * years of experience, specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

WORK EXPERIENCE

Publix Supermarket, Atlanta, Ga. Customer Service Representative, August 2019 till date

●Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

●Listen attentively to the caller needs to ensure a positive customer experience.

●Review or make changes to customer accounts.

●Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

●Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Kroger Store

Customer Customer Service Representative, Jan.,2016 to July 2019

●Inform existing customers of promotions and deals.

●Dynamic customer service professional experienced in both call-center and retail store settings.

●Productive relationship builder: excel at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer.

●Highly professional—dependable, reliable, and able to perform duties with minimal supervision

●Contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.

●Handled customer returns and complaints with patience and attention to detail

Seminars completed:

The Customer Focus Creating Win/Win Relationships/ The Customer Is Always Right

Tools- MS Office, SharePoint, Powerpoint,Excel, outlook, Access

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