KHADEJAH RAY

**** ******* ****** ********, ** ***29 (C) 347-***-**** ad3zc6@r.postjobfree.com

PROFESSIONAL SUMMARY

A dedicated and results-oriented professional with a comprehensive background in retail and customer service, complemented by a solid educational foundation in Business Administration. Skilled in enhancing sales efficiencies, ensuring customer satisfaction, and managing inventory effectively. Exhibits strong competency in multitasking, teamwork, and maintaining high standards of customer service. Demonstrates proficiency in Microsoft 365 and Google Suite, alongside notable strengths in financial accountability and business awareness. Adept at fostering positive relationships with customers and team members alike, with a keen eye for detail and a proactive approach to problem-solving. CORE COMPETENCIES

Customer Service Excellence Sales Efficiency Enhancement Policy Adherence & Data Security Team Collaboration & Communication Safe Shopping Environment Advocacy Positive Customer Engagement Merchandise Management & Organization Financial Accountability & Cash Handling Sales Transaction Proficiency Customization & Personalization Expertise Inventory & Stock Management Packaging & Presentation Skills PROFESSIONAL EXPERIENCE

Store Associate

ALDI - Brooklyn June 2022 - Present

• Rigorously adhered to ALDI's comprehensive policies and procedures, contributing to the enhancement of sales efficiencies and ensuring the utmost security and confidentiality of sensitive data.

• Actively collaborated with colleagues and maintained clear, effective communication with the store management team to advocate for and maintain a secure shopping environment for all customers.

• Demonstrated exceptional customer service skills by engaging with each customer positively, offering professional and courteous support for their sales and service inquiries.

• Efficiently processed returns and exchanges, ensuring customer satisfaction through refunds, item exchanges, and the provision of store credit. Exhibited strong organizational skills by maintaining merchandise orderliness and restocking displays to enhance the shopping experience.

• Displayed meticulous financial handling by counting cash, accurately making change to minimize cash discrepancies, balancing cash drawers at the end of shifts, and securing excess funds. Bakery Associate

Lords Bakery, Brooklyn March 2021 - June 2022

• Excelled in listening and responding to customer needs, assisting each individual in selecting the best products and services to meet their preferences.

• Proficiently managed the Point of Sale (POS) system to facilitate seamless bakery sales transactions, demonstrating strong operational efficiency.

• Skilled in personalizing cakes with customer-specific requests, enhancing the customer experience through attention to detail and creativity.

• Effectively stocked shelves and organized displays to maximize customer attention on featured items. Maintained inventory levels and organized store supplies to ensure product availability and visibility.

• Expertly packaged bakery items and customer purchases, providing convenience and enhancing customer satisfaction through thoughtful presentation and service. EDUCATION

Brooklyn College, Brooklyn, NY

Bachelor of Science in Business Administration August 2021 - December 2024 Key Focus Areas: Business Strategy & Analysis, Financial Management, Marketing Principles, Organizational Behavior, Project Management, Ethical Business Practices

Kingsborough Community College, Brooklyn, NY

Associate of Science in Business Administration September 2019 - June 2021 Key Achievements: Developed foundational skills in Business Administration, emphasizing Communication & Presentation Skills, Teamwork & Collaboration, Problem Solving, and Time Management