CELINE TORRES

**** ***** ****** *****, ** ***** 347-***-****

ad3zbx@r.postjobfree.com

OBJECTIVE

Secure a responsible career opportunity to fully utilize and expand my learnings, knowledge, and skills, while making a significant contribution to the success of the company.

SKILLS AND ABILITIES

Bilingual in English & Spanish fluently.

Proficient in Salesforce, Epic & SMART system.

Proficient in MS Office applications, Data Entry and Administrative office duties.

Proficient in Gmail, Google Docs, Outlook.

Experience using HHA Exchange.

Detailed oriented; fast learner, hardworking person.

Enjoy working independently as well as teamwork.

Experienced in Call Center +5 years, high volume of calls (inbounds & outbounds).

Strong organizational skills.

Ability to multi-task.

EDUCATION

Professional Business College – New York, NY Degree Awarded: July 2015

AOS in Office Technology

EXPERIENCE

HR Coordinator A-Plus Care HHC, Inc. – Bronx, NY 08.2023 - Present

Ensure new hires and existing HHA/PCA employees are following DOH regulations including pre-employment physicals, annual updates, and in-service requirements.

Process new applicants for employment as well as procure and authenticate documents required for employment such as I-9.

Helping out where necessary during the pre-boarding and onboarding of employees, i.e. staying in touch with, answering their questions, sending them relevant materials, and so on.

Supporting the administrative part of new hire process (screening, contracts, updating of HR systems).

Entering compliance information into software system HHA Exchange.

Utilizing software system HHA Exchange to track ongoing compliance via reporting tools.

Handling employment verification with the new hires and existing aides with other home agencies.

Assisting with payroll administration, adding the W-4 allowances.

Informing HR manager regarding termination process.

After being cleared from the DOH, applicants are scheduled to come in for Orientation in-person.

Patient Services Representative Montefiore Wellness Center – Bronx, NY 01.2023 – 04.2023

Performed a variety of clerical functions to ensure the efficient operation in a Psychiatric Clinic – Substance abuse Outpatient Program.

Monitored patient flow in the clinic waiting area and notified the clinician and assigned counselor of their arrivals.

Sent a daily email memo and upcoming schedules for intakes to all staff.

Verified health insurance using epaces and Epic System to complete patient’s registration.

Managed referral requests using an Outpatient Intake Database spreadsheet.

Scheduled new and existed patients’ intakes in the Slot Assessment Spreadsheet.

Collected patient identification card, co-pays, health insurances and entered it on the database (Epic & SMART).

Answered phone calls and routed them to the appropriate staff member.

Handled the voice messages and forwarded the messages to the appropriate staff member or any other department.

Received requests via email using Outlook for intakes and toxicology drugs of abuse labs.

Needed to fill out a Lab Order Request Form and printed labels for Urine or Oral Toxicology for patients.

Metro cards were given to patients daily.

Managed updating the Metro Cards Daily Batch Report to track how many metro cards are retained; email was sent daily to the Clinical Manager of the site.

Created new patient profile and updating demographics into the SMART System; uploaded patient documentations such as ID card, health insurance card, referral and any other necessary documents needed.

Managed the admission requests; adding patients to Pre-Admit to the Substance Abuse Outpatient program. After the patients accepted to be treated into the program, I changed the status from Pre-Admit to Admitted.

Managed Pre-Admit and Admitted Patient Discharges.

Scheduling Specialist Center for Employment Opportunities – Bronx, NY 11.2016 – 06.2022

Provided excellent customer service for participants and internal employees.

Prepared and distributed weekly reports on Salesforce, troubleshooting any logistical scheduling issues.

Managed high-volume calls; more than 150 calls daily.

Sent and received emails – Gmail accounts.

Scheduled participants over 25 CEO locations nationwide transitional jobs (day, night & weekend shifts).

Assisted with attendance confirmations for all CEO locations to ensure participants get paid on their daily basis; confirming the attached timesheet with the Salesforce Scheduling System, having the correct work hours and sick time, if needed.

Helped troubleshooting Site Supervisor’s CEO App to confirm attendance using the app, adding participants and/or transferring to one crew to another and overriding the scheduling on Salesforce manually.

Submitted Payroll Attendance Roster daily to the Payroll Department for all CEO locations.

Handled voice messages- call outs from participants, forward it to the right CEO location, Job Coaches and/or Job Developers.

Helped with training and assisting new employees in the department.

Managed help desk requests from CEO Staffs; the requests include, but are not limited to:

oMissing payments and/or insufficient work hours and sick time requests.

oCreating transitional work sites on Salesforce for over 25 CEO locations nationwide.

oIncreasing and decreasing crew size.

oCreating Site Supervisor profile to access the CEO App Attendance; provided the SS ID number to access the app.

oChanging Site Supervisor coverages permanent and/or temporary.

oReserved slots on crews for new enrollees, providing their schedule.

oTroubleshoot CEO App & Salesforce schedule malfunction.

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