LISA COOPER

ad3zbm@r.postjobfree.com 704-***-**** Denver, NC 28037

Summary

Administrative professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong verbal and written communication skills with an excellent customer service background. Detail-oriented, organized, strong problem solver works well in a team environment independently and exceeds expectations. Able to juggle multiple priorities. Advanced knowledge in Real Estate Appraisal Analysis, USPAP, and Onboarding. Committed to implementing best practices and standards to deliver customer satisfaction. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.

Skills

Established strong relationships to gain support and effectively achieve results.

Developed innovative real estate website used by agents to market real estate.

Customer Service

Microsoft Office Suite

Vendor Relationship Management

Purchasing Oversight

Billing and Accounting Support

Cost and Budget Analysis

Template Construction

Evaluate Performance

Multimedia Presentations

Resource Allocation

Customer Service Process Improvement

Administration and Operations

Financial Records

Administrative Support

Conflict Resolution Techniques

Credit Card Transaction Processing

Quality Control Policies

Training Procedures

Experience

Price-Daivs, LLC Iron Station, NC

Parts & Warranty Clerk

10/2023 - Current

Reviewed orders in Service Fusion, skillfully determining whether they qualified as warranty claims or not.

Entered and invoiced warranty claims into QuickBooks, facilitating a streamlined workflow and contributing to the financial review process by the Accounting Department.

Coordinated the retrieval of warranty parts from technicians and managed the shipping process back to the Warranty Department.

Penske Truck Leasing Conover, NC

Maintenance Coordinator

01/2023 - 10/2023

Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off-lease/on-lease Start R/O's

schedule pick-ups and vendor outside work Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of customer.

Respond to customer inquiries regarding billing and scheduling.

Inventory Productivity Full oversight of inventory productivity

Parts Ordering daily Receive and store parts in an organized and easily accessible manner.

Ensure warranty items are shipped and received on time.

Process Analytics Perform process analyses and reviews.

Procured pricing information from various vendors to support cost-effective purchasing.

Community Bank Real Estate Solutions Hickory, NC

VP-Quality Assurance Manager

07/2015 - 11/2022

Responsible for conducting quality control reviews of residential valuations to ensure that all work has been completed in a timely and accurate manner.

Work in conjunction with Clients and Appraisers to develop workflow processes while maintaining compliance with USPAP, FNMA, and other regulatory boards.

Review appraisals to ensure that complies with the client's policy and standards, Uniform Standards of Professional Appraisal Practice (USPAP), secondary market guidelines.

Discuss with appraisers any shortcomings and obtain revised reports.

Follow up to ensure timely receipt of reports Keep clients updated with the status and progress of files using excellent customer service.

Responsible for conducting and facilitating review, rejection, and addendum requests of escalated valuation orders to ensure optimum client satisfaction.

Responsible for ensuring that vendors and clients are performing their duties as required by USPAP and other regulatory authorities Implemented new quality assurance and customer service standards.

Tracked quality issues with external customers, suppliers, and internal plant operations.

Scheduled and chaired quality review meetings to review the effectiveness of performance mitigating risk, improving throughput, and achieving customer satisfaction.

Analyze the reasonableness of appraisals to confirm the reported value is supported Maintain a thorough understanding of all compliance and risk-related topics outlined by regulatory authorities including Freddie Mac, Fannie Mae, FHA, and USDA

Backup as company accounting manager – responsible for paying all vendors, receiving all incoming monies from clients, including processing credit cards, checks, and ACH data.

On-board new hires and clients Stay abreast of changes in regulatory requirements to ensure overall compliance Extensive knowledge of UCDP and EAD

Established and tracked quality department goals and objectives.

Evaluated interactions between associates and customers to assess personnel performance.

Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.

Education and Training

Northern Arizona University Online Bachelor of Business Administration (BBA) Business Admin & Management

Gaston College Dallas, NC Associate of Applied Science Legal Office Admin

Gaston College Dallas, NC Associate of Applied Science Medical Office Admin

Certifications

NC Insurance Producer License

SC Insurance Producer License

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