DAMARIS

DROZ

ad3zad@r.postjobfree.com

631-***-****

Sound Beach, NY 11789

Bold Profile

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.

PROFESSIONAL SUMMARY

LTI - Case Manager Supervisor

Hempstead, NY • 02/2021 - Current

United Way - Mental Health Counselor

Deer Park, NY • 01/2019 - 02/2021

WORK HISTORY

Improved client outcomes by implementing effective case management strategies and streamlining processes.

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Enhanced team performance through regular supervision, coaching, and training of case managers.

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Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.

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Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.

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Developed strong relationships with community partners to facilitate access to resources for clients in need.

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Conducted comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.

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Streamlined internal communication processes, ensuring timely updates on client progress and facilitating better decision-making among staff members.

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Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.

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Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.

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Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.

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Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.

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Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.

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Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.

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• Developed individualized goal-setting tools to empower patients in SKILLS

• Stakeholder Collaboration

• Client Advocacy

• Program Planning

• Crisis intervention

• Interpersonal skills

• Community outreach

• Organizational skills

• Leadership abilities

• Staff supervision

• Case assessment

• Decision-making

• Problem-solving

• Ethical conduct

• Case Management

• Family Education

• Care Coordination

• Health History Documentation

• Home Visits and Inspections

• Staff Education and Training

SUNY College At Old Westbury

Old Westbury, NY • Expected in

05/2026

Bachelor of Arts: Psychology

EDUCATION

SEIU Local 32 BJ Benefit Fund - Senior Member Service Representative

25 West 18 Street NY • 03/2010 - 06/2016

taking ownership of their progress towards improved mental health. Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.

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Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.

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Served as an advocate for clients within various systems including healthcare providers, insurance companies, educational institutions.

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Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.

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Encouraged patients to discuss experiences in group and individual settings.

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Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.

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Displayed sensitivity to cultural and linguistic needs of clients and families served.

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Improved member satisfaction by promptly addressing concerns and providing efficient solutions.

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Streamlined service delivery for enhanced customer experience by consistently updating knowledge of company policies and procedures.

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Boosted retention rates with diligent follow-ups on member inquiries and timely resolution of issues.

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Enhanced team productivity, effectively delegating tasks to ensure smooth operations.

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Expedited problem resolution for increased member satisfaction, utilizing strong communication and negotiation skills.

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Trained new hires in company policies and procedures, ensuring consistent quality of service across the team.

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Demonstrated commitment to excellence in member service by consistently meeting or exceeding performance targets.

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Verified customer identification and documentation for compliant transactions.

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• Resolved customer issues through thorough dispute investigation. Spanish

Full Professional

LANGUAGES

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