KATRINA CARR

*** **** ***** *****, ********* City, GA 30269 404-***-**** or E-mail: ad3z8n@r.postjobfree.com

EDUCATION

University of North Texas BA/Business Administration May, 1991

University of Dayton MBA, Marketing Analytics March, 2022

CAREER SUMMARY

Extensive experience planning, developing, and implementing cutting-edge technology solutions for large fortune 500 firms. Expertise in project management, security risk management, MFA rollout, determine MFA factors, implementing/document/ting MFA rollout processes. Work with data safety legislators, industry regulations and cyber liability insurers. Drive stronger digital data by improving security and risk management, Music/Film production experience, handling charitable events, fundraising, and marketing solicitation. Strong background in account ma by defining identity and access management IAM weakness, privileges across infrastructure and documenting the environment. Manage customer relationship management, problem-solving, multi-factor authentication, PCI Data Security and cybersecurity. Lead large. diverse cross-functional technical teams managed multi-million-dollar budgets and identified, influenced, and implemented customer-centered growth initiatives. Develop performance indicators, internal measurements, technical processes, and business strategies, manage customer retention programs, revenue incentive projects, issue management, and RSAs. Can design, marketing, and e-commerce strategies, treasury, and payments for bank-to-bank, online processing, brand recognition, identify revenue opportunities, and requirement gathering for new business areas.

PROFESSIONAL EXPERIENCE

Regal Culinary Treats July, 2022 – December, 2023

Salesforce Project Manager/Program Manager (Contract – Remote)

Project Management for the corporate office and Marketing team. Working with the Executive team in project management, project planning, developing, and implementing cutting-edge technology solutions for large fortune 500 firms. Experience in problem-solving, security risk management, account management, customer relationship management, and cybersecurity. Lead large diverse cross-functional technical teams. Manage and create multi-million-dollar budgets. identify, influence, and implement customer-centered growth initiatives. Develop performance indicators, internal measurements, technical processes, and business strategies. Manage large and medium projects in a cross-functional environment, strong analytical, problem-solving, and organizational skills. Ability to manage and identify complex problems and able to manage numerous complex projects simultaneously. Develop status reports communicating the project status, scheduling times, investment cost ratios, scope, and risks. Ensure Change Management policies and procedures are followed, ensure terms and conditions are enforced. Support the Enterprise Project Management Office (EPMO) and interface with the Strategic Enterprise Advisory Services vendors, and project sponsors and stakeholders. Track Change Requests, Risks, Action Items, Decisions and Lessons Learned in the required repository. Created RFPs for soliciting bids from qualified contractors to provide services for cybersecurity and PCI DSS standards for taking payments across all channels. Managed customer retention programs, revenue incentive projects, issue management, and RSAs. Design marketing campaigns e-commerce strategies, treasury, and payments for bank-to-bank, and online processing. Develop recognition, identify revenue opportunities, and gather requirements for new business areas. Analyzes project management deliverables for accuracy. Track key project milestones, while communicating with all areas of the enterprise that impacts scope, budget.

Skills: Salesforce Marketing Cloud, Salesforce Sales, Oracle Financial, Purchasing Supply, SAS, eCRM, SDLC Modeling, MS Project, Agile, SDLC Models, Cipher Cloud, Advance Threat, Clear Cases, CRM, Digital Health/Garrison, Excel, FireEye, Flash, Fortify on Demand, Insite, JDA, JIRA, LightWav, Maya, Microsoft, Mincron ERP, OpenStage, Agile, AS/400,Centrify, Cinema 4D, Analytics, 2DsMax, Access, Insite, Power BI, Quality Center, Requisite Pro, Protoshare, Rational Unified Process, Requisite Pro, ServiceNow, SharePoint, Six Sigma, Supple Chain Management, Google G Suites, Use Case Model, Vertica Advanced Analytics, Visio

Navistar Inc.

November, 2021 – June, 2022

Salesforce Business Analyst/Project manager (Contract – DivIHN Consultant-Remote location Lyle, IL)

Salesforce Business Analyst for the Information Technology team working with the Executive team creating, supporting key Salesforce strategic initiatives from discovery through implementation. Redefine business processes to maximize application usage and deliver high quality solutions in Salesforce. Lead cross-functional and cross-enterprise teams in the development and execution of the product roadmap. Create and support key Salesforce strategic initiatives from discovery through implementation. Act as liaison between functional user and technical team. Provide advice to user groups, technical teams, and management. Lead ongoing technology solution definition efforts. Liaison between business owners and vendors to design technical solutions. Design complex analysis in the Marketing industry for improvements to products by ensuring best practices within the organization by identifying improvement opportunities. Define, monitor, and communicate success metrics for the project or report significant deviations. Focus on developing new operating models, process re-engineering, benchmarking, quality assurance and due diligence. Worked with integrated identity governance and administration IGA teams to document infrastructure entitlement solutions, managing access to on-premises and cloud environment. Using CIEM tools to analyze and detect anomalies in account entitlements. Lead IT Business Applications team which supported business create digital strategy improving their eCommerce experiences functions such as Sales, Infrastructure, Marketing, and International Services. Build and demonstrate prototypes in Salesforce while improving revenue streams and profitability, reduce maintenance and support cost.

Skills: Salesforce Sales Cloud, Agile, JIRA, ServiceNow, iKnow, Analytics, MS Project 2021, Salesforce Marketing Cloud, Oracle, Insite, MS, Excel, Quality Center, SharePoint 2018, Power BI, Google G Suites, SharePoint, Netscape Navigator, Visio, Access, Microsoft Edge.

Trinity Systems-Remote located Atlanta, GA June 2018 – January,2022

Project Manager/Program Manager

Project Manager of Marketing Development team developing and implementing a new media resource system for tracking media sales, product distribution, trade shows, media ads, technical recruits, workforce management, certification processes, incentive programs, promotions, termination packages, and salary evaluations. Create and supporting key Salesforce strategic initiatives from discovery through implementation. Act as liaison between functional user and technical team Work with various IAM teams to improve user experience and secure digital data, document certification requirements, and maintenance of IAM Architecture Maintenance agreements. Budget development including monitoring including business process development, cross-platform programs, industry practices, adjustments, and generating project-related financial analysis. Monitored and tracked issues, created government regulations reports to ensure compliance with federal requirements, defined pre-defined criteria, and maintained benefits administration. Create and develop channel sales strategy plans using analytics for the Marketing and Sales team. Created and defined eligibility rules, aligned project and product strategies, built national resource network, built product marketing concepts, business process modeling, garnishment processing, translating business requirements, and creating and managing vouchers processing life cycle. Worked with data experts to discover and block blind spots and prioritized opportunities. Managed diagnostic testing, pen test and triage investigation sessions.

Skills: Salesforce iCloud, SAS, Fortify on Demand, Power BI, PeopleSoft on Oracle Cloud Infrastructure (OCI), Vertica Advanced Analytics, Gartner CRM, SDLC Modeling, MS Project 2019, Agile, SDLC models, Oracle Cloud Hyperion Financial Planning, Insite, MS, Excel, Quality Center, SharePoint 2018, Google G Suites, SharePoint, Netscape Navigator, Visio, Access, Microsoft Edge.

First Data

February 2018 – June 2018

Senior Project Manager (Contract – Talent Burst- Atlanta, GA)

Senior Project Manager for Cybersecurity Risk Management division at a global commerce-enabling technology firm. Recognized and identified potential areas where existing security policies and procedures required to change, develop, or configuration. Created risk assessment for the Control Officers and Information Risk Management team. Tracking Identity and access management business processes, policies, and user access. Creating IAM reports to identity data breaches, percentage of risk data, tracking integrating legacy systems, Prioritize access, document strategic cybersecurity strategies, and documented IAM infrastructure for the IAM team. Established alternative security measures needed for audit finding including managing found vulnerabilities by security risk policies. Audit service level agreements set expectation levels to monitor and manage performance. Advise management on a situation that may require additional client support or escalation. Serve as a primary interface with compliance and risk management teams to ensure the infrastructure consistently meet the requirements for certification and accreditation. Provide mitigation recommendations to reduce identified security risks. Provide updates to senior leadership on priorities, risks, and status of various cloud efforts, and services. Worked with global business units to understand awareness gaps and help create plans for awareness training, testing, and success measurements. Monitor vulnerabilities to ensure all risks are accurately represented and actively managed. Review identity management rules including IAM policies.

Skills: Fortify On Demand, RSA Archer Vulnerability Threat System, Centrify, Vertica Advanced Analytics, SalesForce iCloud, eCRM, SDLC Modeling, MS Project 2010, Power BI, Agile, SDLC models, Oracle, Insite, MS, Excel, Quality Center, SharePoint 2010, SharePoint, Netscape Navigator, Google G Suite, Visio, Access, Microsoft 2010.

Dragon Tamer Production

December 2016 – December 2017

Production Manager /Project Manager-Orlando, FL

Production Manager/ Project Manager for the Animation Department and ensure the department outputs are aligned

with the production schedule for the creative vision of the film. Created master production schedules for the project and managed daily production issues. Partnered with executive to identify learning opportunities, conducted integrated training for all software packages, create strategic goals for learning programs for internal training. Worked with the Animation team with department operations, administering crew performance review with creative supervisors. Overseeing all animation meetings and developed timing of character or object during the sequence of images and ensuring the correct soundtrack and audio requirements are met. Create production processes, maintaining recording dialogue and working with editors to composite various animation backgrounds, special effects, and graphics to produce the finished piece. Implement standard operating procedures for production operations, set quality standards of products, estimate

Skills: Flash, 2DsMax, Maya, LightWave, Maya, OpenStage, RFx, Cinema 4D, SDLC Modeling, MS Project 2010, Agile, MS, Excel, Quality Center, SharePoint 2010, GitHub, XInput, SharePoint, Netscape Navigator, Google G Suite, Visio, Access, Microsoft 2010.

Synovus Inc.

April 2015 – November 2016

Project Manager (Contract – MDI Consulting, Inc.-Columbus, GA)

Project Manager for Cybersecurity Infrastructure projects at a financial institution working with the Advance Threat group securing the network from advanced adversary cyber-attacks. Created business value and establishes competitive advantage by building and leading high-performance cybersecurity threat and vulnerability assessment services. Manage business values and established competitive advantage by leading high-performance vulnerability assessment services Manage projects to maintain and monitor the infrastructure environment, identity management, and review framework policies. Deploy the release of new technologies, design, install, configure, and performance testing. Lead project to diagnose and resolve complex hardware, software, and connectivity programs. Structed an integrated Single Org CRM Platform that supported multiple business units, delivered business capabilities using Agile development and delivery practices. Used cutting edge CRM iCloud technology products that integrated Salesforce technology. Strong consulting skills, ability to collaborate with architects, developers, business analysts, line of business managers, technical experts, and database administrators. Designed best practices to assess optimizing matrix structure.

State of Georgia

December 2012 – February 2015

Senior Project Manager/Business Analyst-Atlanta, GA

Senior Project Manager for FDA grants to facilitate long-term improvements to the national food safety system by building a food examination, inspection, investigation food safety system. Creating a new federal food system to provide expertise in algorithm software to track compliance history, significant violation citations, and preventive controls and assign a risk back level rating to food processing firms. Managing product design, creating program improvement plans based on the foodservice regulations and health safety programs. Designing an intergovernmental data sharing application using Agile methodology with managing features for local, state, and national jurisdictions. Synchronizing importing and exporting data to a custom architecture with risk control plans. Creating project plans, gathering technical requirements, gathering geographic trends, data modeling, and soliciting potential vendors. Evaluating the effectiveness of preventive controls and identifying control points values used to contribute to food contamination events through assessment of compliance data. Creating workflow rules, validation rules, formula fields, escalation rules, and auto-assignment rules.

SalesAds.com

January 2010 – April 2015

Account Manager (Commission only-Remote located Dallas, TX)

Account Manager for information solution accounts while building and implementing analytic, content marketing strategic plans including managing online and offline client campaigns. Managing digital projects in various areas including digital, gaming, software development, mobile devices, and social media platforms. Experience in building relationships, selling and negotiating complex software, services and financing complex solutions. Applying agency model for clients’ strategic goals, developing client plans and programs. Presenting campaign plans to technical teams, clients, and research teams. Securing new business with existing clients by managing the profitability for their accounts and negotiating and overseeing detailed media programs. Expertise in tracking, prioritizing tasks, and securing new business. Excellent communication, interpersonal skills needed to lead, motivate and collaborate with large teams to ensure integrated marketing programs manage within budget and achieve set monetary goals. Develop and monitor brand loyalty by using social media community-based platforms, including Facebook, YouTube, Instagram, Linked In, Twitter, and Pinterest.

Wal-Mart Stores, Inc.

March 2010 – April 2012

Senior Program/Project Manager-Bentonville, AR

Senior Program Specialist on GRS a global replenishing system for Wal-Mart replacing the existing replenishing system. Managing senior-level projects and business plans, gathering technical requirements, gathering geographic trends and BI data. Implementing business solutions, action plans, and researched defects while soliciting management feedback. Leading Release Management team on prioritizing JCL overrides, job re-starts, JCL error corrections, abed jobs, and mapping demand flows. Monitoring build details, security policies including build numbers, install dates, install times, artifact names, problem logs, and defects. Managed budgets over $6M, creating project plans, handling developing and implementing workforce plans, onboarding vendors and contractors. Providing expert advice and guidance, best practices to meet the demand of the customer and the business needs. Creating program status reports, building relationships and partnerships with key stakeholders, directing the management teams ensuring the confidentiality of information records and documentation. Building a professional matrix relationship with clients based on the program objectives, identifying additional opportunities, issues, and reporting opportunities and progress. Soliciting feedback from management and identifying gaps in technical solutions.

.

Aflac Incorporated

July 2011 – December 2011

Account Program Manager (Contract – Vector Consulting, Inc.-Columbus, GA)

Account Program Manager for Aflac Strategy Management upgrading the current recruiting CRM system from legacy system to Oracle 8.5 version with a budget over $6M. Proactively seeks opportunities to utilize CRM solutions and techniques to maximize the business relationship and opportunities with prospects and vendors. Responsible for designing a new CRM solution for recruits and new business account penetrations, development and account retention within a national level. Supporting selecting new CRM vendors, technologies and business partners within the assigned business areas (Marketing, Sales, IT and Finance) to prioritize and outline business requirements for the new CRM program. Identify data needs through incorporating all applicable recruiting strategies, programs and other targeting contacts, cold calling, recruiting leads and prospecting. Lead program and project managers through all developmental stages including development, initiation planning, implementation, launching and training.

Contact this candidate