Antonyshy Golston

**** * *** ** #*** Long Beach, CA 90804

M: 310-***-****

E: ad3z6q@r.postjobfree.com

Summary

Articulate Administrative Support Professional and Call Center Lead driven to succeed. Strategic planning and client relationship management expert who is also a High-achieving Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Skills

Event Coordinator/Manager

Client Support

Call center representative

Training and development

Financial records and processing

Quick learner

Results-oriented

File/records maintenance

Reports generation and analysis

Order processing

Calendar maintenance and docketing

Shipping and receiving

Travel administration

Proficient in Microsoft Excel, Power Point and Office

Strong communication skills

Telecommunication skills

Active listening skills

Effective team player

Seasoned in conflict resolution

Invoice processing

Cheerful and energetic

Excellent multi-tasking

Telephone inquiries specialist

Spreadsheet Development

Courteous demeanor

Experience

Oh Snap Pics & Play Jan 2023 to Current

Event Coordinator/Manager/Customer Care Specialist

Los Angeles, CA

Taking Customers Calls

Administrative Support

Responding to Email and Text Inquiries

Scheduling Appointments

Collecting Cash/Online Deposits and Payments

In Person Consultations

Event Coordination

Updating Calendar

Balancing Books

SESOM INC Oct 2018 to Dec 2022

Administrative/Call Center Specialist/Accountant Assistant

Lakewood, CA

Diligently provided excellent communication skills with

clients and management

Attentively paid close attention to detail

Maintained strong organizational skills

Proven ability to stay calm in emergencies

Determined persuasive selling

Exercised outstanding problem solving skills

Accurately input sensitive information into database

Oh Snap Pics & Play Jan 2023 to Current

Event Coordinator/Manager/Customer Care Specialist

Los Angeles, CA

Taking Customers Calls

Administrative Support

Responding to Email and Text Inquiries

Scheduling Appointments

Collecting Cash/Online Deposits and Payments

In Person Consultations

Event Coordination

Updating Calendar

Balancing Books

Massage Green SPA March 2016 to Sept 2018

Administrative Specialist

Chino, CA

Answered and routed telephone calls and took messages.

Organized training, client meetings, team meetings and events.

Standardized department filing system to increase efficiency.

Responded to telephone inquiries from clients, vendors and the public.

Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.

Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.

Verified and logged in deadlines for responding to daily inquiries.

Coordinated check-in processes and prepared agreement packets.

Generated shipment invoices, prepared packages and set up courier deliveries for customers.

Managed the day-to-day calendar for the CEO.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

Supervised 8 office staff members in daily tasks and performance.

Western Financial August 2009 to March 2016

Call Center Representative/Administrative Assistant

Lake Arrowhead, CA

Provided support for CEO and sales team in managing operation workflow.

Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

Oversaw office inventory by restocking supplies and making purchase orders.

Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.

Responded to telephone inquiries from clients, vendors and the public.

Addressed concerns, resolve complaints, or answer account-related questions.

Offering exceptional customer service to differentiate and promote the company brand.

Processed transactions each day in a timely manner.

Educated customers on product and service offerings.

Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.

Tracked down sources of special products and services to meet customers' special needs.

Built and maintained effective relationships with peers and upper management.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Education and Training

Big Bear High School 1999

High School Diploma: Business Administration Electives

Big Bear Lake, CA

Activities and Honors

Licensed Tax Preparer 2021 - Present

AAPAC & BSU Representative, Los Osos High School 2018 - Present

Virtual Association for Administrative Professionals (VAAP), member 2009 - Present

CA Cosmetologist/Beautician 2001 - Present

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