RONELL SHARP

INDIANAPOLIS,IN *****

317-***-****

ad3z4x@r.postjobfree.com

Professional Experience:

Skilled customer service and call center representative with 15+ years of experience.

Self-motivated professional person who works well under pressure enjoys new challenges, is a dedicated team player.

Types 45wpm, and is experienced with MS Office and Verint.

Experienced with problem resolution, de-escalating calls, and meeting or exceeding call metrics.

Education:

Ivy Tech Community College, degree not obtained Indianapolis, IN

Marion High School, Diploma Marion, IN

Highlights:

Critical reading and comprehension skills

Detailed oriented

Good oral and written communication skills

Microsoft – Word, Excel, PowerPoint, and Access

Data entry, 45wpm

Professional appearance and manner

EMPLOYMENT HISTORY

Sedgwick

Customer Service Representative Jul 2022-Jan 2023

Fielded incoming calls for recalls for BiCap, CPaps, and jet packs products.

Verified serial number and registered caller for replacement if qualified.

Handled order discrepancies and problem resolution.

Claims for medical leave

Assisted in scheduling appointments in person or by telephone.

Responded to customers resolving complaints and issues in a timely manner

Build sustainable relationships and trust with clients and customers through open and interactive communication

Maintain detailed client files for documentation/future reference

AAA Hoosier Motor Club

Call Center Rep May 2019-July 2021

Perform customer service duties by processing member's roadside emergency request and applying knowledge of ERS service policy and procedure.

Answering inbound calls from customers addressing their needs, complaints, or other issues with products or services

Greet customers with a smile and positive attitude

Perform data entry in support of proprietary program requirements and generate reports

Answer member's inquiries and process payments for members

Renewal by Anderson

Call Center Rep Jan. 2017-May 2018

Consultant that specializes in residential home improvement for the number one residential windows and Door Company in the United States.

Schedule appointments and sell windows and home fixtures to homeowners and appointment setting.

Required to build trust and rapport with the customer and motivation to drive or succeed to the top result.

Spoke to potential new customers about installing new windows and doors at their homes.

Gap: Personal - Son pass away

Pinnacle Partners/ USIC

Billings Jan. 2017-May 2017

Performed billing and invoices for 11 states

Responsible for the correction, safe and efficient locating of underground utilities including telecommunications, electric, power, cable TV, gas, water, and sewer system for the 11 states

Handled customer calls for orders throughout the United States

Handled customer email and faxes for ink orders

Answers questions on price/availability of the products

Make the necessary corrections that are needed or required.

Pinnacle Partners/Paychex

Payroll Specialist June 2016-Jan, 2017

Responsible for all aspects of quality client services.

Serve as the clients primary point of contact for any questions regarding their account or business.

Recognize, research, and deliver solutions to clients utilizing problem solving skills.

Increase client awareness of Paychex services and applicable payroll regulations.

Ensure the clients or business payroll is done on time for their employees with all the right and proper deductions taken out of each employee payroll.

USA Funds

Call Center Rep Jun 2015-Jun.2016

Assist borrowers who need guidance about their loan solutions or student loans.

Offer resources that help borrowers to manage and repay their student loan.

Explain to borrowers how to manage their student loan debt, create and collecte resources to help students stay informed, organized, and on track with loan payments.

Offer a description of the different types of repayment options.

Help borrowers that are past due with student loans before default.

Liberty Mutual

Call Center Rep Feb. 2016-May 2016 Research and respond to customer inquiries.

Review and update customer records on a computerized database.

Resolve problems and refer or transfer customers to the appropriate parties.

Perform due diligence on customer inquiries through oral communications.

Integrity Staffing

Lead Sept. 2014-July 2015

Supervised up to 30 people.

Demonstrated ability to listen effectively to customers and resolve their problems and also comfortable to communicate directly with our customers both verbally and in writing.

Successfully defuse angry customers by using patience and excellent listening skills.

Transom

Assistant Verifier Dec 2012-Aug 2014

Ensure legal documents have been enter in the computer correctly.

Answer any questions that the customers may have about switching their phone services.

High volume of calls 200-300 per day to offer better rates.

Bluegreen Resorts (company closed)

Call Center Representative Sept 2008-Aug 2012

Appointment setter and telemarketer.

Contact business and private individuals by telephone in order to secure appointments for Agent/Agency producers

Contact this candidate