Tonza Deloatch: *** Sharpe Rd. Lot** Columbia S.C. 29203

803-***-****: Email: ad3z4a@r.postjobfree.com

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Profile Statement: Experienced customer service professiOnal, with strong background in working in fast paced environments demanding strong organization, technical, and interpersonal skills. Trustworthy, ethical, and committed to superior service. Detail-oriented and resourceful in completing projects, able to multi-task effectively. Professional Experience

Midlands Center Special Needs and Disabilities, Columbia, SC Human Service Assistant- B (July 2008-December 2015)

• Maintain detailed logs of clients' progress with performing skills.

• serve as a managerial capacity when facility manager is unavailable.

• Assist clients with daily living skills.

• Awarded Certificate of Appreciation for "being a dedicated Human Service Assistant". Blue Cross Blue Shield, Columbia, SC

Data Prep Technician II (March 2008-May 2009)

• Scanned and indexed documents accurately to file in the Electronic Data Archive.

• Maintained accurate, up-to-date files for the data processing center.

• Trained and helped orient new department staff members.

• Handled receipt and manual preparatiOn of all mail received in the department Data Entry Clerk (August 2007-March 2008)

• Prepared drug claims for drug screening and keying.

• Prepared and keyed Super Bills, CMS1500 and UB04.

• Utilized knowledge of CPT-4, ICD-9, Revenue Codes and HCPCS. Service Assistant Ill (August 2005-August 2007)

• Generated and filed sales and contacted rate reporters.

• Flied invoices, managed phones calls, and handled customer inquiries and emails.

• Greeted clients, scheduled appointments, and followed up with customers to make sure the product of the services had been delivered and met their expectations. Quality Assurance Analyst I (February 1985-August 2005)

• Performed quality control audits to ensure impeccable service.

• Identified potential claims or system problems before they arose.

• Responsible for customer•service and membership processing. Microfilm Retriever (August 1984-February 1985)

• Retrieved claims that was stored on microfilm for various departments as needed.

• Received data and processed it for storage onto microfilm. Education

Sullivan and Cogliano Training Center (September 2016) Certificate of Medical Office Specialist

Pursuing Associate's Degree in Computer Application Knowledge Expected Graduation February 2018

Centura College, Virginia Beach, VA (June 2013-Two SfJmesters completed) AOS Medical Assisting with a Management Focus (Earned both Dean's List & 3.3 GPA) Midlands Technical College (October 2010)

Medical Record Coder Certificate ( Health Science)

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