Guliana Nissan

Menifee, CA *****

ad3z3g@r.postjobfree.com

+1-760-***-****

I have an upbeat personality with a passion for building relationships and delivering great experiences! Skilled in sales, customer service, and team leadership across different industries. I enjoy working with others and driving growth while keeping communication clear and positive. Authorized to work in the US for any employer

Work Experience

Server/Hostess

Black Bear Diner - Murrieta, CA

November 2022 to Present

• Provide exceptional customer service by greeting guests warmly, assisting with seating arrangements, and accommodating special requests promptly and courteously.

• Effectively communicate menu offerings, including food and beverage options, specials, and promotions, to guests and make recommendations based on their preferences.

• Take accurate food and beverage orders from guests, ensuring all special instructions and dietary restrictions are communicated to the kitchen staff.

• Prepare and serve alcoholic beverages responsibly and in compliance with state and local regulations, verifying the legal drinking age of guests and refusing service when necessary.

• Handle cash and credit card transactions accurately, process payments, and issue receipts promptly while maintaining a balanced cash register.

• Maintain cleanliness and organization of the dining area, including tables, chairs, and condiment stations, to provide a pleasant dining experience for guests.

• Collaborate with kitchen and bar staff to ensure timely and efficient service, including food preparation and beverage refills, while maintaining quality standards.

• Monitor guest satisfaction throughout their dining experience, addressing any concerns or issues promptly and effectively to ensure a positive outcome.

• Assist with opening and closing duties, including setting up and breaking down dining areas, restocking supplies, and cleaning and sanitizing workstations.

• Uphold safety and hygiene standards in accordance with health regulations, including proper handling and storage of food and beverages, as well as adherence to sanitation protocols. Cocktail Waitress

Casino Pauma - Pauma Valley, CA

January 2021 to November 2022

• Efficiently took food and drink orders from casino patrons, ensuring accuracy and prompt delivery by collaborating closely with kitchen and bar staff.

• Demonstrated responsible beverage service, including serving alcoholic drinks while maintaining compliance with guidelines.

• Provided attentive and courteous customer service, anticipating needs and offering proactive assistance to enhance the patron experience.

• Managed cash transactions accurately and enforced age restrictions for alcohol and tobacco purchases.

• Maintained cleanliness and organized serving areas while monitoring inventory levels to support efficient operations.

Front of House Staff

Boudin Bakery & Cafe - San Marcos, CA

October 2020 to January 2021

• Prepared and packaged freshly baked bread, maintaining attractive displays.

• Baked and creatively decorated various desserts, showcasing attention to detail.

• Greeted guests warmly, accurately took orders, and processed payments professionally.

• Accommodated special dietary needs and allergies to ensure a safe dining experience.

• Managed seating arrangements for dine-in guests, offering personalized attention.

• Packaged to-go orders promptly and accurately for pickup.

• Organized plates and ensured proper presentation before serving to guests.

• Regularly sanitized workstations to maintain cleanliness and hygiene standards.

• Assisted in food preparation stations, contributing to efficient kitchen operations.

• Provided table-side assistance to guests, ensuring a clean and inviting dining environment. Team Lead

Arco AM-PM - Escondido, CA

April 2019 to October 2020

• Trained new hires on register operations, stocking, ice bagging, and cleaning.

• Provided ongoing support for a positive work environment and consistent performance.

• Supervised staff, delegated tasks, and monitored productivity to meet operational goals.

• Monitored cash register transactions, implemented theft prevention measures, and ensured financial accountability.

• Processed customer transactions efficiently with accuracy and integrity.

• Maintained cleanliness and organization throughout the gas station, regularly restocking items.

• Sanitized surfaces and equipment to uphold hygiene standards.

• Prepared and bagged ice for sale to ensure freshness and availability. Budtender/Manager

Green Apple - Valley Center, CA

January 2017 to April 2019

• Interviewed and hired staff for a skilled team.

• Optimized workflow and scheduling for efficiency.

• Set up attractive displays, informed customers about promotions and products.

• Conducted accurate cash register counts.

• Professionally handled returns and complaints.

• Managed large cash transactions accurately.

• Maintained adequate stock levels for customer needs.

• Provided personalized assistance to guests.

• Trained and developed staff for high service standards.

• Managed inventory for efficient operations.

• Oversaw store opening and closing, including safe and register management.

• Demonstrated knowledge of cannabis and medicinal products for customer guidance. Education

College Student in Marketing

MiraCosta College - Remote

Present

Skills

• Salesforce

• Digital Marketing

• Sales Management

• Event Planning

• Culinary Experience

• Analytics

• Upselling

• Kitchen Management Experience

• Marketing

• Basic math

• Serving

• Cash handling

• Sales

• Cash register

• Leadership

• Interviewing

• Mentoring

• Sales management

• Customer service

• Microsoft Office

• Phone etiquette

• Data entry

• Baking

• Communication skills

• Supervising experience

• Retail sales

• Continuous improvement

• Restaurant experience

• Food safety

• Grocery store

• Retail math

• Management

• Manufacturing

• English

• Cost control

• Events management

• Bussing

• Expediting

• POS

• Cleaning

• Food preparation

• Food service

• Cocktail experience

• Bartending

• Pricing

• Wine knowledge

• Guest services

Certifications and Licenses

ServSafe

Food Handler Certification

Driver's License

TIPS

Contact this candidate