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Customer Service Kitchen Team

Location:
San Jose, CA
Posted:
February 29, 2024

Contact this candidate

Resume:

408-***-**** / ad3z3c@r.postjobfree.com

Profile

Friendly and engaging team player and leader who inspires staff to perform their best. Detail-oriented and experienced restaurant chef/manager passionate about food and beverages. A multi-tasker who excels at staff training and has a track record of inspiring excellent customer service and satisfaction. Regularly exceed sales goals.

Experience

Sushi Chef Sushi Adachi restaurant San Jose, CA Feb 2023 — Present

· Excellent and Proficient in various sushi-making techniques, including cutting fish, shaping sushi rice, rolling sushi, etc., and capable of maintaining high-quality standards in food preparation.

· Ability to source different ingredients and select the best types of fish for sushi and fresh produce to ensure the sushi prepared has optimal taste and flavor.

· Create thinking on a diverse sushi menu, combining different ingredients and flavors to meet customers' preferences and follow US food regulations on hygiene and Safety processes and strict awareness of hygiene and safety, ensuring that kitchen operations adhere to food safety standards, avoiding cross-contamination and foodborne illnesses.

· Capable of leading and managing the kitchen team, delegating tasks, ensuring smooth operational flow, and maintaining good organization and coordination during busy times.

· Proficient communication and management skills in running restaurant operations, including inventory management, cost control, customer service, etc., are essential to ensure the restaurant's overall success.

Executive Chef DD Bistro Private Chef San Jose, CA Sep 2020 — Jan 2023

· Sourcing and ordering food weekly ensures the freshest food is provided for a private menu and meets the customer’s request for private events or catering.

· Continue creating and seeking a new private event menu and catering for each special event.

· I am hosting the Omakase private event, showing knife skills in front of a unique private event. o We are creating a one-of-a-kind bento box for all corporate and private events.

· Effectively organize and schedule food preparation processes, ensuring timely delivery of high-quality dishes, especially during busy periods

Daniel E. Su

Kitchen Team Manager Ikea Taiwan Taipei Taiwan Feb 2018 — Feb 2020

· Practical time management skills include allocating time appropriately and completing tasks on schedule. This includes creating work schedules for kitchen staff covering morning, afternoon, evening, and split shifts. Ensuring capable individuals are assigned to the correct positions and facilitating staff adjustments during peak periods to optimize task allocation. Providing guidance and feedback to ensure the team operates efficiently.

· The capability of teaching and training team members on following company SOP on kitchen technical knowledge in equipment and kitchen guidelines and aiding new or existing team members in enhancing additional skills and expertise to contribute to team growth,

· It is understanding customer requirements and delivering satisfactory solutions to meet their needs. Sous Chef BeApe French Restaurant Taipei, Taiwan Jan 2017 — Feb 2018

· Proficient in French culinary techniques, including the preparation methods for various traditional French dishes, and well-versed in the fundamental principles and skills of French cooking.

· Collaborate with the head chef in menu development and design, offering innovative and unique French dishes to cater to customer tastes and expectations.

· Excellent skill in sourcing high-quality ingredients, especially the fresh and premium materials required for French cuisine.

· Assist in managing the kitchen team in the head chef's absence, including task delegation and supervision of the food preparation process, ensuring efficient team operations.

· Effectively organize and schedule food preparation processes, ensuring timely delivery of high-quality dishes, especially during busy periods.

· Maintain strict quality control over food, ensuring each dish meets high taste, presentation, and texture standards while controlling ingredient costs. Adherent to food hygiene and safety standards, ensuring kitchen operations comply with regulations.

· Maintain open communication with other departments and colleagues to ensure seamless restaurant operations. Able to handle unforeseen situations under pressure, making quick decisions, and acting.

· Demonstrate leadership skills, leading the team and maintaining order and efficiency when the head chef is absent—providing excellent food and service to ensure customer satisfaction. Page 2

Executive chef Greenwood Family café’ Taipei Taiwan Jun2015 — Jan 2017

· Understanding children's dietary needs and taste preferences, capable of designing nutritionally balanced menus tailored for children. Demonstrating creativity in creating engaging and imaginative children's menus that captivate kids' interests.

· Adhering rigorously to food safety and hygiene standards, ensuring that the restaurant's food offerings meet health criteria. Proficiency in various culinary techniques, including crafting small-sized dishes, desserts, snacks, and more.

· Skillfully managing kitchen teams by delegating tasks, coordinating workflows, and ensuring punctual food preparation. Maintaining effective communication with parents and the service team, understanding customer needs, and addressing inquiries.

· We are continuously innovating by introducing new dishes and features tailored for children. Branding Project Management Creation Food Co., Ltd Taipei, Taiwan Aug2014 — Jun2015

· Market Insights on understanding food market trends and consumer demands to develop products that align with market needs. Capable of leading product development teams, overseeing the entire product development process from ideation, material selection, recipe design, testing, and improvement.

· Application of company products and proposals to Chain Restaurants, Hotels, and Eateries: Develop menus based on the company's products and recommendations for chain restaurants, hotels, and eateries.

· Market positioning and competitive analysis conducting market positioning and competitive research, ensuring distinct differentiation advantages for products in a competitive market. Food Safety and quality control to meet TW food safety regulations and quality standards, ensuring products adhere to relevant rules and standards throughout production. Executive chef The Teddy's Family themed restaurant China, Shanghai Aug 2012 — May 2015

· Understanding children's dietary needs and taste preferences, capable of designing nutritionally balanced menus tailored for children. Demonstrating creativity in developing engaging and imaginative children's menus that captivate kids' interests.

· I possess various culinary skills, including crafting small-sized dishes, desserts, snacks, and more.

· Skillfully managing kitchen teams by delegating tasks, coordinating workflows, and ensuring punctual food preparation. Selecting fresh and high-quality ingredients to guarantee the taste and quality of the food.

· Maintaining effective communication with parents and the service team, understanding customer needs, and addressing inquiries. Continuously innovating by introducing new dishes and features tailored for children.

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Education / Certification

Jingwen University of Science and Technology Taipei, Taiwan Hospitality Management (Restaurant and Tourism Service) 06/2008 to 09/2012 US Food Safety for Food Manager certification 10/2021 to 10/2026

Skills & Abilities

· Fluently speaking/writing in mandarin Chinese

and Taiwanese.

· Poised under pressure.

· Experience in chain/corporate restaurant

positions.

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