DENISE TASCAN

SALESFORCE ADMINISTRATOR/DEVELOPER

Breinigsville, PA 18031 ad3z1z@r.postjobfree.com 864-***-**** linkedin.com/in/denise-tascan/

Qualifications Summary

Certified Salesforce Administrator and Developer with 5+ years of extensive experience in the integration, development, implementation, administration, migration, Salesforce lightning, user or profile security, organization-wide default, sharing rules, and automation of workflows, process builders and flows. Ability to debug and resolve technical issues or defects reported and solid exposure to CI/CD tools and source-driven development. Track record of performing production support activities like user management, data corrections, and data exports. Exhibit a business-centric approach in developing solutions to service-oriented and cloud-based applications to fulfill critical business goals or operations while sustaining growth in a fast-paced environment.

Core Competencies

Agile Development Process Improvement Model Development Organizational Architecture Technical Design Design and Code Reviews Flow Diagrams Creation Flow Creation Business Requirements Gathering Sprint Planning Business Process Automation Unit & Functional Test Cases Project Management Cross-functional Leadership Problem-solving Customer Solutions

Technical Skills: Salesforce Sales Cloud, Salesforce Service Cloud, CRM, App Logic, Jira, Google Suite, DocuSign, Adobe Acrobat Sign, Salesforce Marketing Cloud, APEX, Trigger, SOQL, SOSL, DML, HTML, CSS, JAVA, Script, VSCode, REST and SOAP API, JSon, XML, Visualforce Page, PostMan, Community Cloud, B2B/D2C/B2C, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

PROFESSIONAL EXPERIENCE

SALESFORCE ADMINISTRATOR, Endless Polls-Masco Philadelphia, PA Feb 2023 – Nov 2023

Leveraged best practices to spearhead the creation and management of custom objects, fields, formulas, and validation rules to optimize data structure and integrity. Thoroughly customize business requests by creating Visualforce pages.

Maximized data relationships by implementing picklist & field dependencies, Master-Detail relations, and roll-up summary fields.

Piloted Adobe Acrobat Sign and DocuSign integration to streamline agreement and contract processes within Salesforce.

Ensured seamless promotion creation and product variation management by conducting B2D-D2C testing for E-commerce.

Deployed custom flows and email-to-case functionality to improve communication and case resolution process on Service Cloud.

Facilitated user training on new implementation and general training on Salesforce basics, such as main objects: account, contact, lead and opportunity, record creation and modification, report creation, and sharing settings.

Facilitated initiation of Service Cloud Implementation and user training on Case creation, update, and assign.

Created dynamic reports and dashboards on Case handled by per Service Representative.

Created email-to-case along with Org-Wide email address for case creation and via Endless Pools generic email address and created case escalation rule to assign the case to a group of users and certain users based on their skillsets.

Key accomplishments:

Debugged and fixed CTM(Call Tracking Metrics) for soft phone for Endless Pools for customer relationship on service calls.

Provided seamless data entry by debugging SQL problems.

Implemented VRA(Visual Remote Assistant) for Endless Pools.

SALESFORCE ADMINISTRATOR/DEVELOPER, Music Will Mount Clair, NJ Jun 2022 – Feb 2023

Highly accounted for accelerating system efficiency by managing end-to-end Salesforce customization involving custom objects, fields, formulas, and validation rules that resulted in improved performance metrics from 50% to 85%.

Executed and optimized AppExchange packages like SMS-Magic that led to increased productivity and user satisfaction.

Closely worked on installation and integration of DevOps to achieve faster project delivery.

Utilized Form Assembly forms for donation to automate processes and improve data accuracy while reducing manual errors.

Guaranteed data integrity and accuracy by performing seamless data migrations from Excel CSV files using Data Loaders to minimize data loss by 50% and maintain high-quality data at 80% in accordance with standard procedures.

Integrated 3rd party applications like Mailchimp into the Salesforce ecosystem to enhance marketing capabilities.

Debugged apex classes, triggers, and test classes to reduce errors and maintained system stability with release updates.

Integrated Sage Intact with SFDC and created an approval process for purchases within the Music Will and across the community cloud.

Key accomplishments:

Piloted and executed a QR code scanning for Workshop attendance for Music Will, a nonprofit for Music teachers across the US. Developed a QR code to send SMS text messages from Salesforce via SMS Magic, and teachers received this QR code; once they were in the workshop, the instructor scanned the code, and they automatically marked as present/attended.

Saved a lot of manual work time on seamless data entrance, deviating from the manual process.

Created a highly complex approval process for purchase orders that is integrated with Sage Intact.

SALESFORCE ADMINISTRATOR/DEVELOPER (Contract), Transcend-hub New Jersey Dec 2020 – May 2022

Ensured the integrity of custom functionalities by maintaining APEX classes and triggers that resulted in reliable & efficient system performance. Facilitated bi-weekly project and category business team meetings to enable informed decision-making processes.

Employed integration tools like Workbench, Postman, Rest API, & Soap API to streamline data exchange processes.

Actively utilized Visual Studio Cide (VS Code) for code creation and deployment to optimize development flows.

Implemented data-sharing rules & security measures to enhance data security as well as maintained data confidentiality.

SALESFORCE ADMINISTRATOR, Roberto Clemente Charter School(RCCS) Allentown, PA Dec 2019 – Dec 2020

Strategically addressed unique organizational needs by closely working with a team of teachers, parents and students to develop Salesforce solutions.

Immersed in the implementation of process builder workflows and approval processes to enhance system automation.

OTHER CAREER

SCIENCE TEACHER, RCSS Charter School Allentown, PA Aug 2018 – Jan 2022

Keynoted for introducing the idea of Salesforce as a CRM to the school, enabling enhanced day-to-day workflows.

VOLUNTEER WORK

SALESFORCE ADMINISTRATOR (via www.catchafire.org), Wind River Development Fund Jackson, WY Mar 2022 – Present

Perform duties integral to the creation and management of custom validation rules, including identifying users, profiles, and roles, assigning users for different profiles, and accurately creating permission sets for various users.

Effectively teach how to create and access different types of reports and dashboards with maximum efficiency.

SALESFORCE ADMINISTRATOR /DEVELOPER(via www.catchafire.org), Travel Unity Pleasantville, NY August 2022 – November 2022

Perform duties integral to the creation and management of custom validation rules, including identifying users, profiles, and roles, assigning users for different profiles, and accurately creating permission sets for various users.

Effectively teach how to create and access different types of reports and dashboards with maximum efficiency.

EDUCATION

MS in Biological Sciences/Botany Clemson University, Clemson, SC

MS in Medical Biochemistry Gaziantep University, Turkey

BS in Biological Sciences Harran University, Turkey

CERTIFICATIONS

Salesforce Platform App Builder Sept 2023 4 X Salesforce Ranger

AI Associate Dec 2023

Apex Specialist Salesforce Trailhead Superbadges, Dec 2023

Salesforce Certified Developer I Feb 2022

Salesforce Certified Administrator I December 2021

Contact this candidate