Education & Credentials

Diploma in Automobile Engineering from DPMI, Karnataka State Open University, Rajkot in 2013 with 70%

2nd Class Wiremen from Licensing Board, Rajkot in 1990 with 86%

Radio & TV Mech. From Tech. Exam. Board, Rajkot in 1988 with 77.66%

Ref. & AC. Mech. From ITI, Rajkot in 1988 with 72.61%

Wiremen From AVPTI, Tech. Exam. Board, Rajkot in 1983 with 77.66%

X from V.V.V, S.S.C.E, Rajkot in 1986

Work Experience

March 2022 – CMR-Kataria Recycling Private Ltd. Procurement Head for Registered Vehicle Scraping Facility (Gujarat 1st RVSF)

(Joint Venture Between Century Mettle Recycle and Kataria Group Ahmedabad-Maruti Vehicle Dealer, Insurance) Key Result Areas:

End of Live Vehicle Procurement to Run the Plant

Implement process

Team Development and training process.

Mobile App Development.

Probability and Expenditure monitoring.

Exceeded past performance levels by rapidly achieving peak performance resulting in reduced expenditure, enhanced profits.

Manpower: Area Procurement Manager, Territory Procurement Manager, Procurement team. Vehicle Collection activity. Mobile App Development

March 2021 – March 2022: Captain Tractor Pvt. Ltd., Manager-Aftersales (Head Quarter Rajkot) for 142 Dealer Pan India

(Pioneer in Compact Tractor Manufacturer)

Key Result Areas:

Dealer Development

New Dealer Pre post audit till fully function.

DMS Implement.

Key responsibility Tractor FSC Claim, Warranty Claim, Implement Warranty, TAT Maintenance.

Exceeded past performance levels by rapidly achieving peak performance resulting in reduced expenditure, enhanced profits, lower Dealer attrition rate.

Manpower: Area Service Manager, Territory Service Manager, Jr Engineer For FSC Process, Sr. Engineer for Warranty Process. March 2019 – April 2020: Neo Hyundai Pvt. Ltd., Jamnagar and Porbandar as General Manager-Aftersales

(Dealers for Hyundai Motor India Ltd.)

Key Result Areas:

Trained 10 no. of staff in new programs, policies, computer updates and product information

Recruited applicants for management positions; supervised staff of 7 associates providing inventory control, customer service, customer satisfaction with high revenue to dealer & distributor.

Acknowledged for service excellence on numerous occasions such as CC/10K zero

Exceeded past manager’s performance levels by rapidly achieving peak performance resulting in reduced expenditure, enhanced profits, lower staff attrition rate and increased customer loyalty. Manpower: Service Manager, Customer Care Manager, Parts Manager, Body shop Manager HITESH KATIRA

More than 20 Years’ Experience in Automotive Aftersales. Result-oriented professional with expertise in Aftersales Service Operations, Customer Relationship Management, New System & Process Implementation in Automobile Industry.

Industry Preference: Automobile Location Preference: Any

+91-971**-***** ad3z1k@r.postjobfree.com

Jun 2017 – March 2019: Kiran Motors Ltd., Ahmedabad as General Manager-Aftersales

(Dealers for Maruti Suzuki India Ltd.)

Achieved 27.22% (In Value 13.61 Lakh business growth at Kiran Motor, Ahmedabad in 2019

Met SSQS Certified manpower target by 200% at Kiran Motors (7 Nos)

Accomplished CSI 115+ during Aug to Dec 2018 at Kiran Motors

Delivered hat trick in CC/10K Zero Kiran Motors in 2018

Recognized & appreciated by seniors for: 3 time all time high revenue at Kiran Motors in 2018

Spearheaded the entire after-sales operations, workshop activities, parts management and customer management activities

Performed after-sales assessment of customer complaints and surveys based on customer feedback

Built an effective link between the customer and the workshop

Ensured continuous flow of jobs to the workshop to maximize profitability

Tracked the vehicles in workshop and guided on all the activities

Coordinated with the spare parts departments for parts ordered for the vehicles in the workshop

Maintained the entire vehicles delivered, warranty spares, recalls & service actions

Maintained responsibility for PM GR and Bodyshop business volume while driving strong and sustained profit improvements by controlling costs, and steering stable departmental operations with high employee retention rates Manpower: Service Manager, Customer Care Manager, Parts Manager, Body shop Manager. Nov 2014 to May 2017: Gallops Motors, Gallops Mahindra, Rajkot, Gujarat as AGM–Aftersales

(Dealers for Mahindra and Mahindra - Personal and High-end Vehicles) o From Green field to Fully Functional Dealership Activity Process according to CI manual. o DEP Audit conducted for Sales Service and Spares and Health Indicator of the Dealership o Business expansion from scratch to 9 fold in 10 months at Gallops Motors o Service break even in just 10 months at Gallops Motors o Dealer performance indicator green in 2014 at Gallops Motors Nov 2012 to Oct 2014: Automark Motors - Volkswagen Rajkot, Ahmedabad, As a Service Head

(Dealers for Volkswagen)

o 21% business growth in 2013 at Volkswagen, Rajkot o New Initiative started for Tyre Battery and Car Accessories start from Workshop Personal. Nov 2007 to Oct 2012: Reliance Autozone Ltd., Jamnagar, Gujarat as Retail Store Operations/Business Partner

(A Unit of Reliance Retail - Reliance Industries)

Multi make and multi model Sales and Service Project Initiated by RIL Retail and I was selected for Retail Store Manager. EBTDA Maintain in Green.

Bajaj, Hero and YO Bike Sales Service and Spare Part Business Activity. Sales, Marketing and Locality camps, RTO Insurance and financing activity. Oct 2000 to Oct 2007: Shreenath Hyundai, Rajkot as Workshop Manager o 37% business growth in 2001 at Shreenath Motors

o 42% Business growth in 2006-2007 Shreenath Motors Urja Controls

Nov 1994 to Sep 2000: Urja Control, Vadodara as Production in charge

(R&D and Onsite 24x7 Solid State Relay Production Consultant Company for Asian Electric Ltd.) Failure analysis and improvements, Rejection analysis and targets for zero failure. Sep 1990 to Nov 1994: Eureka Forbes Ltd., Rajkot as Service In-charge For Saurashtra and Kutchh Region.

(Shapoorji Pallonji Group of Company)

Achievers Club Registered 3 Year in a Row and Silver Medal Honor by Managing Director Installations, Periodic Maintenance, Annual contracts revenue generations, Spare part indenting and forecasting. Notable Accomplishments Across Career

Introduced new dealership activity infra, tools equipment, procurement, installation and homologation reports as per M&M Standard at Mahindra and Mahindra

Formulated customer relationship budgets, forecasts & devised operational plans

Retained customers by meeting customer expectations and expanded the range and quality of the service department's customer base

Developed available systems, tools and equipment to rectify customer complaints which are justified quickly

Ensured compliance to PF, ESIC, GPCB, Factory Act, Labour and Apprentice Act

Acted as a liaison between workshop & service reception on customer vehicle progress

Drove sales of CNG Kit and installation and liaised between Reliance Autozone, Dealer and RTO

Lead the electric 2 wheel sales and service brand Hero and YO bikes and liaised between Autozone, Dealer and RTO

Trainings Attended

J.D. Power Seminar - Chennai Plant HMIL

Workshop Manager Basic Training -Gurgaon Delhi MSIL

Service Manager Review Meet at Mumbai Volkswagen

Santa Fe New Model Training HMIL-Mumbai

Service Manager Meet in 2000, 2001, 2002, 2005 & 2007 HMIL- Chennai

Basic, Advance and Hi-Tech Training Jan, May and Oct 2000 HMIL-Chennai

Warranty Training March 2002 HMIL-Chennai

Customer Satisfaction Sales and Service Seminar HMIL-Chennai

Basic Training Accent Model HMIL-Mumbai

Advance Training Accent and Sonata HMIL-Mumbai

Personal Details

Date of Birth: 1st November 1969

Family Details: Mother, Wife and Son

Languages Known:

English, Gujarati & Hindi

Present Address:

H104, Backbone Residency, Madhapar Chowkdi, 150 Feet Ring Road, Madhapar, Rajkot – 360006, Gujarat IT Skills

Windows Operating System, SAP CRM, Auto Deal, GDMS & MS Office

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