Torian Wilson

Memphis, TN *****

ad3z19@r.postjobfree.com

+1-901-***-****

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Willing to relocate: Anywhere

Work Experience

Administrative care tech

November 2021 to Present

assist in patient care throughout nursing areas, and is responsible for the safe transport of patients via wheelchair or stretcher, dispatch services and appropriate documentation of services. perform patient-centered secretarial tasks, such as physician order entry and creating, labeling, and organizing patient charts.

greet patients/visitors in waiting areas, directing them to other departments, communicating regularly, and keeping them informed of wait times as needed. receive and direct all incoming calls and relays pertinent messages to others while maintaining accuracy, clarity and confidentiality.

ensure the privacy of our patient and confidentiality of their Protected Health Information (PHI). obtain and record initial and ongoing patient information throughout the cycle of care, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, blood glucose levels, intake and output, and calorie counts.

assist patients with activities of daily living to include eating and drinking, bathing, shaving, oral care, grooming, and changing bed linens.

Customer Service Representative

CareNow - Nashville, TN

December 2021 to April 2023

Able to build meaningful relationships with consumers while speaking with them over the phone. Extended into a virtual customer service representative role to lend diverse job knowledge and interpersonal communication skills. Used roles as a receptionist. Performed duties of assistant office manager

• started new patient management program, cut wait down by 6-7 minutes per quarter Customer Service Representative

Opry Mills - Nashville, TN

March 2021 to April 2023

Answering phones, recording activities at the front desk, proficient with computers (90 WPM typing speed), creating spreadsheets customer satisfaction reports, train new employee,cash management Front Desk Manager

Courtyard by Marriott - Nashville, TN

September 2019 to June 2022

Efficient in computer software programs, time management and conflict resolution. Employee Productivity Management. Manage, direct, and ensure high guest satisfaction in the delivery of all services,Keep track of inventory and make sure every area is fully stocked by ordering supplies and coordinating product deliveries.

• employee satisfaction reached 93% during my overnight leadership

•

Medical Receptionist

Baptist Memorial Health Care - Memphis, TN

May 2016 to August 2019

Highly organized and personable Medical Receptionist with 3+ years of experience ensuring a smooth clinic experience for patients and medical staff, meeting daily patient intake goals and maintaining meticulous patient records.

Teacher Counselor

Boys And Girls Club

August 2015 to December 2017

Supervised juveniles sent to the facility for an at risk program, reviewed progress of work and evaluated performance, counseled the wrongdoer and referred them to the social community for support, formulated rehabilitation plan for each assigned juveniles, conducted follow-up interviews with juveniles to ascertain progress made, reviewed and evaluated history and progress of juveniles. Education

XIp xray programs in Radiology

Memphis, TN

Present

Bachelor of Arts in Criminal Justice

Lane College - Jackson, TN

2014 to 2018

Skills

• Proficient with Oracle and Kronos

• Proficient with patient care, Ekg reading, performing diagnostic tests on patients,

• monitoring patient blood pressure, and collecting medical data for use by doctors.

• Proficient with Microsoft Products: Word, Excel, Outlook, PowerPoint and Access

• Ability to work well with others to provide excellent communication skills

• Work under pressure in a busy environment and resolve conflicts effectively

• Employee Evaluation

• Order Entry

• Recruiting

• Medical Office Experience

• EMR Systems

• Vital Signs

• Insurance Verification

• Payroll

• Databases

• Interviewing

• Medical Scheduling

• Medical Records

• Office Management

• Management

• Front desk

• Hospital experience

• Customer service

• Order entry

• Microsoft Access

• Critical care experience

• Conflict management

• Kronos

• Cash handling

• Office management

• Leadership

• Hotel experience

• Cash management

• Typing

• Google Suite

• Call center

• Phone etiquette

• Data entry

• Communication skills

• Medical terminology

• Clerical experience

• Medical office management

• Cash register

• Sales

• Microsoft Excel

• Microsoft Outlook

• Microsoft Word

• Administrative experience

• Guest relations

• Patient observation

• Windows

• ICU experience

Certifications and Licenses

CPR Certification

CNA

Driver's License

BLS Certification

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