shawona hill

Memphis, TN *****

ad3z18@r.postjobfree.com

+1-901-***-****

Experience in Buildum, Yardi, Sales pro and more

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Property Manager

Sunrise Villas LLC - Memphis, TN

December 2021 to Present

• Providing potential tenants with a tour of property home, highlighting valuable features

• Assisting applicants and current residents with concerns like work orders, working closely with maintenance to make sure orders are completed within 2-4 hours

• Working closely with Contractors to assure a respectable relationship, processing all Invoices within 24 hours of receiving

• All other duties provided by Regional Manager

• Work with the Regional Manager and staff to complete annual budgets, monthly/quarterly reports, marketing plans, staffing plans and capital plans

• Help drive the financial performance of the property through an understanding of how operational decisions impact financial results; understand the financial statement and all required financial reports

• Hire, recruit, train, develop, motivate, supervise and assess performance of all staff

• Possess excellent interpersonal skills and deal effectively with persons from diverse social, economic, and ethnic backgrounds

• Maintain professional resident communications regarding concerns, service requests and other issues Customer Service Representative /Administrative Assistant/Chat Mimeo Photo- Remote - Memphis, TN

January 2015 to February 2019

•Greet Customers / Guest with warm and professional welcoming.

• •Answering phones, Data entry,Enter all E-Commerce orders, Ordering office supplies, Scanning, Mail sorting and deliveries to each department / make aware mail has arrive

• •Manage Inventory Analyst and Purchasing,Taking /making inbound and outbound calling for Payments, issue refunds create invoices/ Enter Daily Deposits check and verify Weekly Credit Card & Deposit slip.

•Process orders /Dispatch orders to correct carrier to arrive on time to destination.

•Filing documents according to date and payment information/ handle customer dispute /claims and concerns per order.

Guest Service Representative / Chat and Email

Disney call center - Memphis, TN

August 2015 to December 2018

Resolving guest /customer emails /inbound and outbound calls daily.

• • Complete invoices and or process guest/customer orders by phone,Enter all E-Commerce orders items into system or emails such as cancellation, never receive orders, back orders, replacement orders, drop ship.

• Taking payments, price adjustments, work closely with Quick book for customer details and records, fix price errors, refunds and credits to handle guest or customer concerns.

• Run daily using WMS/SAP order comparison reports, answer consumer or customer product questions daily.

• Enter defective product in inventory report for daily count. Sr. Quality Inspector, Inventory Lead

Rockwell Collins - Memphis, TN

May 2013 to August 2015

• Check quality on warehouse floor daily to assure that all products meet contract specifications.

• Review and maintain technical documentation including, inventory analyst, Purchasing Administrator but not limited to, customer claims shipping /receiving, assuring correct information and revised documents are in quickbook data base, dispatching for pick up, Data entry, verifying and scanning,Manage Inventory analyst and purchasing File documents/ scan accountable items into system, production records,reviews inventory reports including batching records, work instructions, quality control test data, forms, specifications verifying invoices, emails and sales equipment validation, calibration reports, requesting quotes from vendors with stability documentation.

• Conduct internal/external ISO/FDA audits including tracking down errors and resolving inventory discrepancies, audit planning, audit conduct, audit reporting and audit follow-up; may conduct audit quality risk assessment and monitor audit progress and status; maintain all related records.

• Effectively plan and schedule and conduct cycle counts/ workload, Train and mentor facility team members on proper inventory processes and procedures. Property Manager & Leasing Agent

Tulane Park Apartments - on site - Memphis, TN

January 2000 to May 2013

• Schedule appointment,prepare all needed paperwork for Customer/ Guest to complete move in process upon arrival.

• Handling new lease process from start to finish including meeting new prospects.

• Processing closing and signing of leasing and other documents as needed.

• Taking and handling call residents service request, walk thru for new tenants.

• Collecting deposits/rent, dispatching tech for service,create repair work orders, sending late notices providing excellent customer service daily.

• Completion of weekly / monthly reports.

Customer Service Representative, Tax Analysis

Jackson Hewitt - Memphis, TN

November 1995 to January 2000

•Assist customers with product service issues, prepare planned outings for new customers such as Hotel stay, breakfast, lunch and dinner.

Assist customers with sales and tax inquiries, maintaining/process Marketing /Sales

• Utilize multi-line phone for inbound and outbound calls •Invoicing import/export sales

•Invoicing import/export sales, orders build spreadsheets and utilize data entry functions.

• Process oversimplifying and scanning tax forms and other documents

• Specialized in sales, scheduling, customer relations, and collections customer needs to customer satisfaction and concerns.

Education

Craigmont High School - Memphis, TN

Skills

• Call Center

• Customer Care

• Customer Service

• CSR

• Customer Support

• Customer service central Quick books AS400 system and next Gen force,Excel,Microsoft,Manhattan Scale,Quantum Sales force (10+ years)

• Warehouse Management System

• Warehouse Experience

• Microsoft Office

• Typing

• Computer Literacy

• Fair Housing Regulations

• Property Management

• Outbound Sales

• Quality Audits

• Property Leasing

• Yardi

• Microsoft Excel

• Office Experience

• Microsoft Word

• Microsoft Outlook

• Management

• Office Management

• Live Chat

• Computer networking

• Sales

• Negotiation

• Phone etiquette

• Yardi

• Property management

• Fair Housing regulations

• Financial report writing

• Supervising experience

• Marketing

• QuickBooks

• Negotiation

• LIHTC

• Sales

• Customer service

• E-commerce

• SAP

• Purchasing

• Cold calling

• Mentoring

• Account management

• Procurement

• Financial acumen

• Tax experience

Certifications and Licenses

Driver's License

Assessments

Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

July 2021

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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