Customer Service Relations
Resume:
Mary Kiester
Minot, ND *****
***********@*****.***
Attain a position that will enable me to use my strong communication and organization skills, customer service background, ability to work well with others as a team or on my own, and using my degree in a field to help others. Challenging customer relations position that focuses on sales, attention, and resolutions.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Producer
Benefytt Technologies - Port Saint Lucie, FL
April 2022 to June 2023
• Identifying risk management strategies
• Closing sales with current prospective clientele
• Meet new business projection goals and objectives
• Knowledgeable in different carriers and the plans they offer Bartender
LouRonzo's - Stuart, FL
November 2021 to February 2022
• Responsible for opening and closing tasks
• Perform in high volume, fine dining establishment
• Maintain professionalism and proper etiquette at all times
• Provide excellent service and recommendations to guests
• Develop and maintain relationships with guests and local community by providing tailored service Restaurant Manager
Spritz City Bistro - Stuart, FL
August 2019 to September 2021
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses Manager/bartender
Crawdaddy's Grill and Raw Bar/ Bourbon Street Grille - Jensen Beach, FL November 2016 to August 2019
• Prepared inventory for alcohol and other various restaurant supplies 2-3 times a week, remaining within restaurant budget
• Conducted and prepared new menu roll outs and retrained employees on effective sales strategies
• Filed new hire paperwork in compliance with company and government documentation requirements
• Reviewed scheduling for all departments and reduce labor costs Bartender/Server/Trainer
Conchy Joe's Restaurants, INC.
September 2010 to November 2016
• Responsible for opening and closing tasks
• Perform in high volume, high pressure environment
• Maintain professionalism and proper etiquette at all times
• Provide excellent service and recommendations to guests
• Develop and maintain relationships with guests and local community by providing tailored service Bar Manager/Head Bartender
Appetites on Main - Exton, PA
June 2001 to July 2010
• Manage bar revenues, ensure cash is properly counted
• Schedule and teach new hires
• Place liquor orders, manage stocking, record inventory
• Assist in creating new recipes and special menus Education
Associate in Allied Science
Keiser University - Port Saint Lucie, FL
August 2010 to September 2012
Skills
• Time manager
• Data Entry
• Cash handling
• Sales
• Marketing
• Management
• Customer Service
• Organization
• Operations Management
• POS
• Receptionist
• Scheduling
• Call Center
• CSR
• Customer Care
• Customer Support
• Restaurant Experience
• Restaurant Management
• Banquet Experience
• Microsoft Excel
• Management Experience
• Bartending
• Labor Cost Analysis
• Kitchen Management Experience
• Profit & Loss
• Food Safety
• P&L Management
• Mentoring
• Hospitality Experience
• OpenTable
• Host/Hostess
• Budgeting
• Catering
• Inventory Control
• Sales Experience
• Culinary Experience
• Recruiting
• Serving Experience
• Pricing
• Upselling
• Account Management
• Leadership Experience
• Strategic Planning
• Purchasing
• Forecasting
• Sales Management
• Serving
• Leadership
• Microsoft Office
• Word
• Excel
• Kitchen experience
• live (10+ years)
• Customer service
• Sales
• Sales management
• Hospitality
• POS
• Guest services
• Account management
• Restaurant experience
• Leadership
• Cash handling
• Profit & loss
• Conflict management
• B2B sales
• Cash register
• Negotiation
• Serving
• CRM software
• Live chat
• Pricing
• Mobile devices
• Salesforce
• Recruiting
• Mentoring
• Analysis skills
• Forecasting
• Bartending
• Budgeting
• Accounting
• Operations management
• Project management
• Quality control
• Quality assurance
• Purchasing
• Risk management
• Procurement
• Human resources
• Typing
• Resort
• Cooking
• Fine dining experience
• Windows
• Teaching
• Anatomy knowledge
• Training & development
Certifications and Licenses
First Aid and CPRFood HandlerServSafeTIPS Certification, TWIC ServSafe
Driver's License
Assessments
Food service: Customer situations — Proficient
April 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Food service: Customer situations — Proficient
April 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Mechanical knowledge — Proficient
December 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Scheduling — Proficient
December 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Typing — Proficient
April 2023
Transcribing text
Full results: Proficient
Front desk agent (hotel) — Proficient
June 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Bartending — Proficient
April 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Food safety — Proficient
October 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Sales fit — Proficient
October 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Bartending — Proficient
May 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Bartending — Proficient
September 2021
Understanding, pouring, and mixing drink orders
Full results: Proficient
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Restaurant manager — Proficient
March 2022
Managing restaurant staff and meeting customer expectations Full results: Proficient
Restaurant manager — Proficient
March 2022
Managing restaurant staff and meeting customer expectations Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service fit — Proficient
February 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Recruiting — Proficient
October 2021
Managing the candidate sourcing and selection process Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
General manager (hospitality) — Proficient
June 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Cooking skills: Basic food preparation — Proficient August 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
December 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Food safety — Proficient
April 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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