Customer Service Patient Care
Resume:
REBA WILMOTH
*********@*****.*** 405-***-**** *** North Magnolia, Crescent, OK 73028
Summary
Dedicated, patient centric professional with proven achievements in customer service and patient satisfaction. Leadership, training and conflict resolution, all centered around patient care, that is my passion. Exceptional relationship-building skills with coworkers as well as other healthcare facility staff. Energetic, positive personality with a history of high performance, and quality results.
Expertise
• Customer Service Management • Team Building & Training
• Physician / Vendor Relations • Conflict Resolution
• Medical Terminology
• Scheduling
• Microsoft
• Customer Satisfaction • Project management
• Excellent Verbal Communication
• Strong attention to detail and organization
•. Accuracy
Experience
Patient Services Representative Lead
Breast Health Network – Edmond OK 03/2017 – 10/2022
• Provides exceptional oversight to the scheduling and pre-registration of patient appointments
• Facilitation and resolution of electronic patient referrals • Assist co-workers with problem solving
• Responds to inquiries within a timely manner and provides proactive and regular updates to management on all areas of concern or improvement needs
• Works in partnership with the department leaders with interviews/training/staff development initiatives to maximize productivity
• Supports continual daily operations to ensure policies are adhered to
• Cultivates strong business relationships with referring physician offices to drive business development.
• Flexibility to operate several operating systems platforms and balance tasks throughout the work day
• Demonstrates a high level of customer service in defusing difficult situations
Intake Coordinator Human Performance Centers - Edmond, OK 01/2015 to 12/2016
• Managed and directed all incoming phone calls in compliance with current company policies/procedures
• Greeted patients upon arrival and assisted them with registration form requirements • Contact patient's physician to obtain current Plan of Care for all Medicare
patients
• Coordinate daily patient referral and intake procedures
• Submit completed patient data sheets, including correct ICD 10 codes, to obtain authorization from Commercial Insurance, Workers Compensation, and MVA Third party adjusters
• Ensure all patient financial/consent forms are up to date and signed
• Closely monitor referral expiration dates, contacting physician when necessary for updates
• Ensure all Medicare referrals are compliant with current state laws and restrictions
• Send weekly attendance reports to worker's compensation adjusters • Maintain organizational system and filing for supervisors
• Other office responsibilities as they arise
Weight Loss Consultant Jenny Craig Weight Loss Centers, Inc May 2013 to December 2014
• Weight Loss Consultant
• Provide support and coaching to help clients reach their personal weight loss goals
• Charting/Documentation
• Greet clients in a friendly and welcoming manner • Answer phones and direct incoming calls
• Scheduling
• Inventory/Ordering
• Provide excellent customer service
Direct Care Professional Hire Family
April 2010 to April 2013
• Provide complete personal and hygienic care • Obtain vital signs and document
• Administer routine and PRN medications • Charting
• Schedule appointments and provide transportation • Prepare and serve meals
• Assist with daily exercises • Household errands
• Provide friendship and comfort for client and family members
Senior Pharmacy Technician
February 2007 to April 2010
• Receive new/refill prescription request
• Verify information is complete and accurate
• Fill bottles with prescribed medications, affix labels • Assist in the training of support staff
• Answer and direct incoming phone calls • Work to resolve insurance charge backs • Provide excellent customer service
Logan Medical Center Monitor Tech/Unit Secretary
January 2002 to January 2007
• Dysrhythmia detection
• Monitor cardiac rhythms and document, notifying nursing • staff of significant changes in cardiac rhythms
• Enter physician's orders in computer
• Clerical and technical support for nursing staff • Ordering and storing supplies
• Answer and direct incoming phone calls
Crescent Care Center
Social Services and Activities Assistant
Certified Nursing Assistant
January 1997 to January 2002
• Intake and admission of new residents • Facility tours
• Scheduling appointments
• Assist family members with the understanding and signing • of DNR forms
• Organize patient activities • Documentation
• Complete personal care of residents • Charting
• Provide companionship and comfort
Education and Training
Education
Newcastle High Newcastle, Oklahoma High School Diploma
Mid America Technology Center
Professional References
Terrance Cason
Owner, Supervisor, Physical Therapist Human Performance Centers 405-***-****
James Richardson
Physical Therapist, Former Supervisor HPC
Kenneth Hickman
Former Employer Hire Family
Bill Thames
Federal Bureau of Investigation
Close Friend 405-***-****
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