JULIANNA CUELLAR

Orange, CA 714-***-**** ad3z0q@r.postjobfree.com LinkedIn Profile

OPERATIONS MANAGER

OPERATIONS & ADMINISTRATIVE PROCESSES SALES & MARKETING MULTI-STAKEHOLDER MANAGEMENT Multi-faceted professional with extensive experience in areas related to administrative operations, customer service, budgeting, sales, and staff training/development. Experienced in providing comprehensive support to senior leadership teams in managing an array of complex tasks for administrative/operational excellence. Established in seamlessly collaborating with both internal/external stakeholders in order to achieve organizational goals and maintain best practices. Ability to conduct analysis of technical, operational, and administrative functions to recommend process improvements. Exceptional communicator with fluency in Spanish and the ability to expertly negotiate contracts and develop new business opportunities. AREAS OF EXPERTISE

Planned and managed private events—overseeing budgets and expenses, resources, and maintaining customer expectations

Provided leadership to proactively identify issues and tasks, motivate others, give guidance, and serve as a role model

Identified resources and corrected or prevented issues, anticipating challenges, and establishing key milestones

Management of multiple clients’ accounts—developing strategies to increase potential portfolio revenues

Assisted and trained peers in the office/specialized department on key processes and best practices

Quickly adapted to complex processes and maintained all internal protocols for managing systems

Business Operations Management Continuous Process Improvement Report Management

Procedures & Best Practices Client Relationship Management Conflict Resolution

Cost Analysis & Budgeting Recruitment & Onboarding Sales & Marketing

Contracts & Negotiations Account Management Administrations

Cold Calling & Prospecting Strategical Planning Team Training ACCOMPLISHMENTS

Developed strategies to increase operational efficiencies while improving customer service and decreasing various cost

Managed various private and corporate events—overseeing menu development and maintaining budget requirements

Implemented sales and marketing strategies to increase revenue and ROI in multiple companies across various sectors

Managed and operated 5 restaurants business by 2014—including a wholesale food distribution warehouse business

Implementation of sound training/mentoring methodologies in order to maximize staff skills and ensure retention

Developed strategies to increase operational efficiencies, improve customer service and decrease various cost

Consistently hit sales targets by delivering exceptional customer service and efficiently running a business

Effective utilization of various applications including CRMs, MS Office Suite, and Google Workspace

Successfully collaborated with management teams in order to maintain strong business operations

Accumulated 15+ years of business management, operations, and restaurant ownership experience

Provided strong leadership via mentoring, coaching, training, and ongoing career support to staff PROFESSIONAL EXPERIENCE

Operations Executive Assistant -International WESCO/ANIXTER Anaheim, CA 2021 – Present Successfully performed general administrative tasks by running various reports, maintaining customer data, and assisting the senior management team in ensuring the branch was compliant. Oversaw inventory control procedures including maintaining files, generating and updating reports, assisting in product cycle counts, and checking shipped dates and locked orders.

Created International Commercial Invoices for export clearance process and foreign exchange purposes

Management of inbound sales orders by qualified shipping terms and expedited approvals

Provided administrative support to the shipping and receiving warehouse department

Allocation of materials and resources systematically to fulfill pending purchase orders

Freight claims and work with financial services to clear claims Sales Development Rep & Executive Assistant PACKING MART/PHASA City of Mexico, MX & San Diego, CA 2020 – 2021 Provided comprehensive assistance to the CEO with purchasing and operations, marketing, public relations, and sales. Coordinated travel arrangements and created detailed itineraries including managing calendars, scheduling meetings, preparing JULIANNA CUELLAR OPERATIONS MANAGER 714-***-**** Page 2 materials, and business meetings. Prioritized inquiries and requests while troubleshooting conflicts as well as providing detailed recommendations to ensure smooth day-to-day engagements. Initiated outbound efforts and either resolve or appropriately re- routed a high volume of emails and calls (texts) from internal and external clients.

Worked alongside international vendors and customers and Involve in Office Duties, payroll, and invoices database

Provided support to new or junior staff and worked with the executive team to secure required talent

Proactively managed all leads—ensuring strong opportunities for new business and sales Business Administrator & Co-Owner AMERICAN TRUCKING Cerritos, Ca 2018 – 2020

Actively trained student-class A commercial drivers as well as prescreening drivers, scheduling routes, and interviewing 1-10 qualified candidates each week. Composed and edited job descriptions for the online distribution and managed applications as they came through. Maintained route schedules and customer inquiries while utilizing platforms including LinkedIn, indeed, ZipRecruiter, and Craigslist as well as database searches to source candidates and reach out to leads. Driving assisting to distribution centers Quality control, payroll, and scheduling distribution routes EXPRESS EMPLOYMENT PROFESSIONALS Laguna Hills, CA 2014 – 2020 Sales Development Executive (2018 – 2020)

Excelled in areas of sales, client management, and setting up/leading consultations. Managed and tracked leads and consistently prospected, educated, qualified, and developed target accounts and inbound leads to create sales-ready leads. Updated sales development activities and prospect interaction in the system—ensuring efficient lead management and closed-loop feedback. Processed customer issues and requests via phone as well as providing information and worked closely with customers to select the best solution for their unique requirements.

Developed and cultivated company-provided contacts through the opportunity prospecting and qualification process

Cold-calling potential territory prospects and leads—a continually growing sales funnel

Managed and executed follow-up efforts on marketing-generated lead Staffing Consultant/ Office Manager (2016 – 2018)

Prepared I-9s and processed applicants through E-verify and proofread/reformatted outgoing resumes before associates are presented to clients. Conducted up to 10 interviews daily while implementing the internal process. Recruited candidates from online sources, including LinkedIn, ZipRecruiter, indeed, Monster, and Facebook as well as coordinating client interviews and assignments.

Front Office Coordinator/Marketing Coordinator (2014 – 2016)

Managed and accommodated new applicants, potential clients, and visiting associates as well as answered, screened, and fielded front office phone calls while maintaining thorough documentation of all inquiries. Administered skill evaluations, new hire paperwork, health coverage informational packets, and drug tests. Composed/edited job descriptions for online distribution. Developed visual content for online distribution across Facebook, Instagram, Twitter, and LinkedIn and developed business correspondence and promotional materials for distribution to companies throughout Orange County and South Bay Area.

ADDITIONAL EXPERIENCE

Business Co-owner EL PICOSITO RESTAURANTS & PICOSITO MEXICAN GRILLED 2001 – 2014 Freelance Private Chef & Head Caterer PRIVATE CATERING BUSINESS 2002 – 2021 SOFTWARE & APPLICATIONS

MS Office Suite (Excel, Word & PowerPoint) Google Workspace CRMs ATS systems EDUCATION

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Certified Chef Associates Le Cordon Bleu Culinary Art School Pasadena CA 2012 Business Administration Santa Ana Community College/Santiago College 2006

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