Kimberly Suzanne Phillips

*** *********** ******, *******, **, 15367

ad3z0g@r.postjobfree.com

412-***-****

SUMMARY: An experienced and certified Change Management professional that will provide all change management assessments, plans, and operational strategies, and lead projects to successful outcomes. A hard worker who is loyal, passionate, and a team player. Expert in coaching executives, managing resistance, and working with others to solve challenges and help organizations meet success.

PROFESSIONAL EXPERIENCE

Senior Change Manager

Axiom Resource Management, Falls Church, VA, December 2022 – present

Deliver a holistic Change Management approach for custom software, including change impact analysis and alignment to organizational objectives and vision, operational strategies, stakeholder analysis & engagement, sponsor, risk management, communication, training, transition, success metrics, and sustainability plans.

Transform culture, ensuring new policies, procedures, and processes align with organizations values.

Coach executives and create custom management tools to increase trust/productivity by 53%.

Set OKRs and KPIs and ensure that transformations are at least 96% successful.

Administer surveys, conduct focus groups, needs assessment meetings, etc. to obtain feedback and mitigate resistance. Function as a liaison to all staff to reduce resistance and increase adoption.

Change Manager and Project Manager

University of Pittsburgh, Pittsburgh, PA, July 2018 – December 2022

Devise change framework, templates, and operational strategies for all project and change initiatives.

Work closely with stakeholders to assess organization vision and goals, culture and change readiness, devise communications, training plans, focus groups, and gather feedback to increase success.

Supervise staff, set OKRs and KPIs, coach and set goals/review results to reduce resistance by an average of 48% and increase adoption.

Work closely with other Project Managers to incorporate change management. Work with PM Methodology and Scrum to lead projects and increase work productivity by 39%.

Change Manager

TIB Properties LLC, Pittsburgh, PA, July 2010 – July 2018

Lead Change Management activities for all renovation and marketing projects.

Supervise 2 managers and 7-10 contractors.

Senior Change Manager

Marketing Support Network, Bridgeville, PA, November 2005 – July 2010

Act as a Change Manager by creating awareness of Change Management, conduct assessments, provide analysis and strategy such as Stakeholder Engagement, Sponsor, Communication, Training, Benefit and Realization, and Sustainability Plans for all internet marketing projects.

Conduct operational analyses, strategic recommendations, and implementations.

Supervise IT and marketing support staff.

Senior Consultant

Ciber Global, Pittsburgh, PA, October 2002 - November 2005

Act as a Project Manager and Business Analyst for multiple IT projects.

Work with global teams.

Portfolio Manager

Crown Castle, Pittsburgh, PA, May 2001 - October 2002

Implement a Program Management Office and act as Program Manager to provide management coaching to JDEdwards teams, accessible data concerning all projects, and provide cost savings of approximately $890,000/year due to an improved lifecycle, process control and scope control.

Senior Consultant

PNC Bank, Pittsburgh, PA, June 2000 - May 2001

Act as Business Analyst by gathering customer requirements, monitoring risks and issues, conduct a usability study, conduct training, and assist with Project Management for a corporate internet portal.

Senior Business Analyst

Pitt Ohio, Pittsburgh, PA, April 2000 - June 2000

Obtain user requirements for a software package evaluation, create Visio process flow diagrams, and manage a global intranet site to organize all project documentation and deliverables.

Project Manager and Business Analyst

University of Pittsburgh, Pittsburgh, PA, December 1990 - April 2000

Serve as Project Manager for the ERP System (Oracle Financials).

Business Analyst on special projects.

EDUCATION

Master of Business Administration, Management of Information Systems

University of Pittsburgh, PA, January 1994 – December 1996

Bachelor’s degree, Business Administration, Concentration in Statistics

University of Pittsburgh, PA, August 1988 – April 1993

CERTIFICATIONS

Certified Change Management Professional (CCMP), Association of Change Management Professionals (ACMP)

Success Coach and Organizational Development Coach, Symbiosis Coaching

Leadership Trainer, DDI Leadership Development, 35 hours of leadership courses

Lean Six Sigma Black Belt, Six Sigma Global Institute

User Experience, Nielsen Norman Group

Diversity and Inclusion Certificate, University of Pittsburgh

Scrum Master & Product Owner, Scrum Alliance

SKILLS

Prosci & ACMP Change Management, Operational Analysis, Organizational Design, Management, Leadership, Budgeting, Project Management, Scrum, Agile & Waterfall Methodologies, Executive Coaching, OKRs & KPIs, Operational Excellence, Communication, Training, Customer Support, Process Improvement, Lean Six Sigma, Jira, Confluence, DevOps, ITIL, Data Analysis, TeamDynamix PPM, Salesforce, Facilitation & Collaboration, Business Analysis, Microsoft Office, Microsoft Planner, PowerPoint, Forms, Tableau, Slack, VISIO, Mural

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