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Supply Chain Customer Service

Location:
Seattle, WA
Posted:
February 28, 2024

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Resume:

Jermaine D Harris

706-***-**** ad3z0f@r.postjobfree.com

Summary / Professional

Throughout my 7 years of military service, with a concentration in logistics, I have consistently delivered exceptional results by optimizing supply chain operations and improving efficiency. I possess extensive expertise in inventory management, transportation coordination, and warehouse operations. I have a strong ability to analyze data and implement process improvements to reduce costs and increase productivity. I am committed to providing outstanding customer service and building strong relationships with suppliers and vendors. With my proven track record of success, I am confident in my ability to contribute to any logistics team. Skills:

● Strong Communication Skills: Communicates effectively with suppliers, customers, and internal departments to ensure everyone is on the same page. This includes clear and concise written and verbal communication skills.

● Analytical Thinking: Analyze data and make informed decisions including interpreting trends, identifying potential issues, and developing solutions.

● Organizational Skills: Manage multiple projects and tasks at once.

● Leadership Skills: Manage and motivate teams to achieve common goals.

● Knowledge of Logistics Software: A good understanding of logistics software, including warehouse management systems, transportation management systems, and enterprise resource planning systems.

Education/Certification

● Lean Six Sigma Green Belt Certification Advanced Innovation Group Pro Excellence (AIGPE) Currently Pursuing

● Lean Six Sigma Yellow Belt Certification Advanced Innovation Group Pro Excellence (AIGPE) 2024

● Lean Six Sigma White Belt Certification Advanced Innovation Group Pro Excellence (AIGPE) 2024

● Intro To Tableau Server & Tableau Online for Data Analysts Udemy 2024

● SQL Programming Basics Udemy 2024

● The Project Management Course Beginner to Project Manager Udemy 2024

● Supply Chain for Management Consultants & Business Analysts Udemy 2024

● Logistics of Crude Oil and Petroleum Products - Oil and Gas Udemy 2024

● Transport Logistics Introduction to Transport Modes Udemy 2024

● Logistics and Ocean Shipping in Supply Chain Management Udemy 2024

● International Logistics & Transportation in Supply Chain Udemy 2024

● Warehouse Management - Advanced Strategies and Best Practices Udemy 2024

● Warehouse Management in Supply Chain Management Udemy 2024

● The Fundamentals of end-to-end Supply Chain Management Udemy 2024

● Supply Chain: Demand Planning (Sales Forecasting and S&OP) Udemy 2024

● Unit Movement Officer Course US Army 2021

● GCSS (Global Combat Support System) Army Unit Supply System Cert (SAP) US Army 2018 Work Experience

Logistics Advisor US Army JBLM, WA Aug 2020 –

● Oversaw the logistics within the team while advising, training, assisting, and enabling the Partner Forces on property accountability, funds management, and processing external support requests.

● Assists the Team Supervisor by providing critical information regarding logistical support in combat situations, ensuring compliance with all directed, specified, and implied tasks.

● Accountable for $4,000,000 in weapons, optics, medical equipment, and organizational equipment, ensuring proper maintenance, storage, and utilization of all equipment.

● Manage and maintain accurate inventory levels of machinery and tools, conducting physical counts, reconciling discrepancies, and providing support to the tooling of the warehouse area when required.

● Subject matter expert for the team in negotiating pricing and contract terms and conditions. Prepares and executes the team negotiation strategies resulting in contractual documents and binding agreements. While also interpreting and enforcing contract terms and conditions.

● Supervised 3 change of command equipment layouts; ordered $24,000 worth of shortages and completed all inventory documentation without any discrepancies.

● Oversaw the transportation for 23 Air Movements, 122 Ground Movements, and 11 Equipment Transport Movements; supported numerous unscheduled, high-priority missions for multiple teams in 10 separate countries as the Unit Movement Officer. Supply Supervisor US Army Ft Sill, OK Mar 2017- Aug 2020

● Successfully managed a property book worth $57 million as Organization Supply Supervisor of a High Mobility Artillery Rocket System (HIMARS) Battery assigned to the 75th Fires Brigade.

● Demonstrated exceptional leadership by managing the organization's rations during field operations and supervising eight equipment receipt holders to ensure 100% accountability of all Modified Table of Organization and Equipment.

● Successfully coordinated and oversaw several materials and resources purchasing, as well as the shipment to the different units in the state and out of state, ensuring timely delivery and adherence to customer requirements

● Implemented the Organization Supply Section system to track shortages, which subsequently became the standard across the organization. Additionally, provided mentorship and instruction to staff and supervisors across the organization to ensure necessary corrections were made.

● Proven to be an exceptional Supply Supervisor with a personal commitment to professionalism and excellence, and the profound ability to synchronize, support, manage, and care for staff with consecutive positive rippling impact.

● Successfully took control as the expert GCSS Army (SAP) operator; that helped identify and solve software errors that would have impaired organization operations and mission execution.

● An order of $85,456 worth of standard equipment and repair part shortages was placed during the Change of Command.

● Maintained accurate records and accounted for 100% of all SSA supply requests, enhancing the organization's ability to address shortages and sustain operational readiness.

● Established an organizational-wide dissemination operation for providing ADO (Army Direct Ordering Programming) to 100 servicemen and women across five different countries. Tracking the budget, shipping, and on-time deliveries.

● Managed the coordination of mail services for staff entering and exiting the war zone country.



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