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Salt Lake Customer Service

Location:
Salt Lake City, UT, 84118
Salary:
$25 per hour
Posted:
February 27, 2024

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Resume:

LH

LUCIANA M HERRERA

ad3yyw@r.postjobfree.com 801-***-**** Salt Lake City, UT 84118

Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 3 years of related experience, including measuring and cutting materials, operating equipment and following work instructions. Hardworking General Laborer with dedicated work ethic in PCA industry. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Lifts and carries objects over 50 pounds, reliable and works well in varying conditions. Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Defects Identification

Equipment Assembly

Root Cause Analysis Participation

Estimating

Following Instructions

Supply Organization

Health and Safety Regulations

Production Documentation

Assembly Line Operations

Attention to Detail

Hand-Held Scanners

Computer Skills

Specifications Verification

Production Processes Knowledge

Identifying Flaws

Flexible Schedule

Mathematics and Calculations

Material Loading and Unloading

Loading and Unloading

Production Line Work

Teamwork and Coordination

Teamwork and Communication

Machinery Operation

Punctual and Reliable

Packing Slip Verification

Quality Inspection

Quality Assurance Standards

Hand and Power Tools

Strong Work Ethic

Reading and Determining Measurements

Pallet Jacks

Forklift Operation

Machine Operation

Visual Inspection

Palletizing

Good Communication

Punctual and Dependable

Positive Attitude

Picking and Packing

Inventory and Stocking

Warehouse Operations

Worksite Safety

OSHA Guidelines

Safety Standards Compliance

Spanish&English Fluency

Packaging Corporation of America PCA

Salt Lake City, Utah

Baler Operator

03/2020 - Current

Set up and operated production machinery according to specific standards and protocols of company.

Helped achieve team goals by rotating production lines and daily duties to meet demand.

Reduced health and safety risks with strict adherence to safety protocols Summary

Skills

Experience

and PPE requirements.

Monitored production line, watching for pile-ups or jams. Produced quality products by palletizing, packaging and assembling finished items.

Met or exceeded target for on-time customer shipments. Used daily system logs to document production information, discussing issues with management.

Used hand trucks and forklifts to unload, load and transport items. Separated products according to weight, grade and size of material to produce final product.

CINTAS, Professional Uniform and Facility

Services Salt Lake City, Utah

Stockroom Lead

06/2016 - 03/2020

Kept stockroom clean and neat for maximum productivity. Examined packages and goods for damage and notified vendors of replacement needs.

Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.

Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Monitored work areas for cleanliness and functionality and removed obstacles for safety.

Tracked inventory and conducted cycle counts to maintain accurate records.

Utilized equipment to organize and maintain receiving area. Utilized technology to capture reporting and documentation. Tracked claims by processing damaged goods.

Compiled receiving reports to verify merchandise counts and route merchandise to proper locations.

Removed liquidation merchandise by maintaining and cleaning clearance areas.

Kept work areas clean, neat and organized for optimal productivity and worker safety.

Stocked shelves, racks and bins with new or transferred merchandise. Demonstrated great teamwork skills with staff members involved in production and transport.

Received and counted stock items, recording data manually or on computer for inventory purposes.

Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Operated forklift and pallet jack to transport heavy loads. Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Read orders to verify attributes and quantities of merchandise. Stored and organized items in tool or supply rooms, allowing for easy retrieval.

Stamped price tags on merchandise, referring to official price lists. Compared merchandise invoices to items actually received. Recommended disposal of obsolete stocks to write off unsellable items from inventory.

Fastenal Salt Lake City, Utah

Picker Packer

04/2016 - 07/2018

Fulfilled orders quickly to accomplish challenging daily objectives. Used handheld scanners to key in data for packages. Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Selected products and items from shelves and pallets for customer orders. Worked additional hours and shifts to meet tight deadlines during peak periods.

Labeled boxes and placed in outbound collection areas. Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Cleaned and organized aisles, work stations and floors to promote operational productivity.

Confirmed items picked for orders by keying codes into system. Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.

Reviewed packing slips and other documentation to properly box requested items for shipment.

Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.

Packaged fragile items with protective padding to prevent damages during shipments.

Marked and labeled containers with accurate shipping information to prevent delays.

Limited damage to products and orders by using care when choosing items.

Weighed and measured products and materials to meet regulatory requirements.

Tracked inventories and input equipment counts into warehouse databases.

Pulled and packed product using various tools and equipment to meet order goals.

Kept products separated, organized and in good rotation to meet customer order specifications.

Isolated damaged items to predefined marked area to report to supervisors.

Monitored product quality, reporting problems to mitigate safety issues and improve processes.

Shifted and moved products inside delivery vehicles to stack properly for safe transportation.

Estimated weights, heights and centers of balance to make precise placements.

Intermountain Medical Center Salt Lake

City, Utah

Supply Chain Specialist

07/2016 - 04/2017

Collected and reviewed information on suppliers, inventory and distribution to look for areas with suboptimal performance. Oversaw, assessed and responded to shortage processes. Increased on-time transport arrivals by managing logistics, travel route planning, arrival date confirmation and cargo verification. Kept adequate supply flow to meet production needs. Coordinated top quality control and eliminated down time to maximize revenue.

Strengthened quality assurance processes by inspecting materials and assessing for 100%customer delivery compliance.

Executed on-time and under-budget project management on complex material handling, mail distribution, FIFO stock rotations and inventory control issues for senior leadership to maximize profits. Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and material usage.

Managed, analyzed and responded to shortage processes. Adjusted production schedules to account for issues such as supply interruptions or labor shortages.

Saved costs by verifying proper temperature levels on all inbound merchandise requiring refrigeration.

Fed Ex Ground Salt Lake City, Utah

Package Handler

11/2014 - 06/2016

Scanned and sorted packages according to destinations and service type using handheld scanner.

Sorted packages to appropriate slide, line or belt for final distribution. Assisted in loading delivery trucks with prepared packages. Loaded completed orders on pallets according to delivery numbers. Examined and inspected containers, materials and products to meet packing specifications.

Picked products using RF scanner to fill orders.

Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Protected company inventory by maintaining and organizing storage areas. Palletized boxes to increase movement and shipment efficiency. Disposed of debris and hazardous materials properly to avoid contamination.

Braced, padded and supported items in packages to prevent shifting and damages.

Logged packaging activities and filed reports in company databases. Recorded numbers of units handled or moved on daily production sheets or work tickets.

Operated electric tow motor to pick up and deliver packages and containers to production line.

Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Packed boxes and stock using organizational guidelines. Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Used scanners to track parcel information, condition or receipt. Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Collaborated with other movers when loading large equipment to prevent potential accidents.

Counted number of boxes or units in loading docks to confirm proper completion of work orders.

Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.

Tagged and wrote identifying information on containers, boxes and cargo. Secured items in truck by strapping over protective padding. Protected items by wrapping in cling film, padded moving blankets and tape.

Used digital database to keep records of units and stock moved. Placed bracing, straps and other protective devices onto items in transit to prevent damage.

Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.

Burger King Salt Lake City, Utah

Store Manager

10/1999 - 03/2015

Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Managed inventory tracking and physical inventory counts to minimize loss.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Monitored employee performance and identified performance gaps for corrective action.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Updated and maintained store signage and displays. Strengthened work flow productivity by hiring, managing and developing top talent.

Established store tactics and strategies to achieve operational performance and sales goals.

Evaluated store performance and incorporated feedback to implement improvement plans.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Answered product questions with up-to-date knowledge of sales and promotions.

Preserved product quality by maintaining stockrooms and disposing of damaged items.

Reviewed customer feedback to make operational improvements and promote satisfaction.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Entrada Utah Labor Center Condominium, UT

High School Diploma

06/2016

Education and Training

Spanish:

Native/ Bilingual

Languages



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