Candice M. Mabry

**-** ******* **. *** *L Corona, NY 11368

Phone: 617-***-****

Email: ad3yy0@r.postjobfree.com

Objective: Pursuing a position in the capacity of Clerical Support, or Program Coordinator with a medical office, perioperative program, outpatient clinic or inpatient unit environment, bringing over a decade of healthcare experience, and skills to obtain valuable knowledge that will further my career aspirations.

Summary of Qualifications:

Windows Vista, Soarian, Rapidview, Microsoft Office Suite, Outlook, Epic Hyperspace, SurgiNet, Capacity Management, e-procurement, STAARS, Kronos, UKG Dimensions, ALICE, Nurse-Call, Capital Budgeting, Staff Monthly Schedules, Internet Explorer, Medical Terminology, Lean Six Sigma: White Belt, Lean Six Sigma, Yellow Belt, and a plethora of leadership courses such as leading from the front line, transitioning to management, and Women’s employee resource group.

Administrative Supervisor I

Boston Childrens Hospital

9/2022-12/2023

Performed diversified clerical duties for executives, management, and staff within the Hospital while maintaining a professional environment.

Outlook calendar management for manager and VP.

Greeted guests, answering phones.

Planning and scheduling meetings, consolidating status reports, and any other projects as needed. Provided administrative support to the department including document preparation and record management.

Manages individual and group scheduling needs. Coordinates communication flow within the team and the department via telephone, email, and intranet.

Maintains supplies and equipment to meet team needs.

Displays extraordinary customer service skills in person, telephone, and written communications. Manage special projects as identified through the initiative.

Organize and coordinate small and large meetings with various degrees of complexity

(outside location, travel, food, and logistics) Ability to manage multiple projects with multiple owners at one time.

• Ability to handle confidential information appropriately.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

High degree of flexibility with good interpersonal and organizational skills

Ability to multi-task and work independently with minimum supervision.

Ability to effectively communicate.

Ability to work and participate in a team environment within and across departments.

Works independently to initiate and complete Executive support functions for senior/executive leadership. Acts independently as a representative to hospital leadership.

Responds to requests for information from a variety of senior/executive level leaders.

Independently screens phone and face to face requests for the manager or VP leadership of perioperative programs

Works independently to assist in the coordination/scheduling for manager or VP including scheduling of standing meetings, responding to requests for meetings as requested

Meets all assigned deadlines.

Compiled detailed manuals for each area within perioperative programs with pictures and how to guides for new staff for reference.

Assist manager or VP develop and gather data for specific projects.

Collects agenda items, prepares agenda and composes minutes as requested. Collects information and creates reports from established data and/or departments.

Establish and maintains office files and records and assembles information from these and other sources. Archives files independently as appropriate.

Prints meeting materials and prepares meeting folders for internal and external meetings of the manager and VP leadership.

Researches and compiles information as requested from manager or VP

Works independently drafting personal and business correspondence, letter and memos as requested. Proofreads all typed correspondence prior to submittal or distribution.

Compiles accurate statistical, financial or unit activity data for department as assigned.

Participates in cross-training with all support other support staff in hospital.

Prioritizes mail, messages, inquiries, etc. for manager or VPs action or response.

Works with management to coordinate and identify educational and training opportunities

Created and implemented the daily operational schedule for 20+ administrative personel, time off requests, vacations, jury duty, trainings, classes, and LOAs. Lead Patient Experience Representative

Boston Children’s Hospital, Boston, MA

7/2019-9/2022

Working closely with the Senior Program Managers to coordinate onboarding for all new fellows and faculty.

Managing up-to-date information on fellows and faculty credentialing and re- credentialing timelines. Providing initial and escalating notifications to providers regarding licensure expiration and renewal. Includes close coordination and communication with DEM leadership to oversee and enforce timeliness of key documentation elements.

Managing Faculty Development Sessions, including scheduling and recording.

Scheduling joint monthly meetings

Collaborating closely with the co-directors of the Medical Students Program to coordinate clerkship activities. This includes, but not limited to, generating student rosters, communicating incoming students to relevant stakeholders, facilitating student onboarding, developing clinical schedules, conducting orientations, and overseeing the distribution and tracking of student evaluation surveys to faculty. On-site presence is required at both hospitals for new student onboarding monthly or as needed.

Tracking attendance to Faculty Development Sessions and distributing attendance summaries.

Assisted with entering surgeries scheduled ensuring correct equipment, surgeon and length of surgery is documented along with any special requirements or precautions are listed

Representing high-level problem resolution skills. Triaging multi phone line system and beeper answering questions, comments, concerns along with a host of other topics within my knowledge and scope of practice.

Ordering and maintaining supplies from WB Mason, Allied, and Taylor Communications.

Maintaining mailboxes and lockers for PACU Staff Nurses and Clinical Assistants.

Assisting PACU charge nurse and DSU facilitator with “announcements”, patient placement, and other tasks related to daily operations.

Maintaining PACU census, ensuring correct billing for patients by updating “observation times”, PACU times, discharge times and dispositions in epic.

Scheduling & Coordination working with the Clinical Coordinators of Patient Placement and using capacity management to book beds for patients, keeping the census board and SurgiNet updated.

Assisting PACU and DSU nurses with various projects as needed.

Training and cross training peers and new hires.

Ongoing communication with biomed, materials management (CES), engineering, and ESD, to maintain equipment, supply, cleaning and safety requests or issues. Ensuring to follow-up on any requests and or issues accordingly.

Serving as liaison with Engineering, ESD, Biomedical Engineering, and Materials Management

Resolve equipment, supply, cleaning and safety issues. Following through on identified Problems.

Ensuring staff is informed regarding any system or departmental changes. Senior Patient Experience Representative

Boston Childrens Hospital

6/2016-7/2019

Facilitating the onboarding process for Boston Children’s Hospital Fellows rotations.

Collaborating with the Office of Sponsored Staff to facilitate the onboarding process for research trainees and visiting scholars.

Providing logistical support for attendings' recruitment activities, including interview scheduling, meeting facilitation, and tracking feedback forms.

Assisting in event planning such as Mentoring Sessions, Awards ceremony, yearly retreat

Tracking performance metrics for faculty evaluations

Supporting compliance tasks

Managing end-to-end support of Advanced Providers Practitioners (APPs) (Nurse Practitioners and Physician Assistants) at by liaising with other offices for initial credentialing and reappointments, supporting credentialing and licensure process, tracking, and communicating licensure expiration dates, updating statuses in relevant systems.

Ambulatory Service Representative II/Patient Experience Representative II Boston Childrens Hospital

3/2014-6/2016

Responsible for answering, coordinating and managing all phone calls to the unit. Places pages and phone calls upon request of clinical staff.

Coordinates all paperwork coming onto unit, including all fax referrals.

Prepares and maintains all patient medical records using Epic.

Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon direction of physician or RN. Arranges patient escort and transport services.

Coordinates all logistics of patient discharge, including checking on family notification, transportation, equipment, prescription, and follow-up appointments.

Perform clerical duties to admit, transfer, and discharge patients. Make certain that patient record/chart, information plate, personal belongings, and requisitions accompany the patient on transfers.

Prepares all diet order sheets and submits for approval from physician or RN.

Act as a liaison and assist in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.

The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.

The ability to work under stressful conditions, adapting to the changing pace on the pod, frequent interruptions, emergencies, and critical ill patients.

Ability to work independently, with well developed organizational skills in order to prioritize tasks.

Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.

Demonstration of flexibility and willingness to adapt to diverse role as a member of the pod based patient care team.

Provides back up coverage for patient transport, including escorting discharge patients/family.

On a daily basis, monitors and ensures that Advance Care Directives are up to date and in the patient chart.

Performs all other duties, as assigned.

Ambulatory Service Representative I

Boston Childrens Hospital Boston, MA

1/2011-3/2014

Providing positive and effective customer service that supports departmental and hospital operations.

Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.

Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.

Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.

Greeting and directing patients, families and visitors.

Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.

Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.

Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues ; Following through on identified problems. Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.

Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.

Collecting, compiling and forwarding related documentation for reimbursement.

Reconciling payments and preparing deposits providing an accurate accounting of funds. Providing an accurate record of transactions in the Hospital systems. Facilitating and directing communication with Financial Counseling.

Transcribing types and proofreads correspondence, forms, reports, manuscripts and other materials involving complex scientific, technical and/or specialized terminology.

Preparing documents using specialized commercial software, such as desktop publishing or graphics packages.

Other Related Experience

Lead Unit Coordinator

Floating Hospital for Children, Boston MA

2008-2011

Performed various administrative functions; answer busy multi line phone and triage calls to and from patients, nurses, doctors, and other staff.

Provided administrative support to the Pediatric Bone Marrow Transplant, Pediatric Intensive Care Units, Adult Surgical, Adult Neuroscience, and Adult Psychiatric Units

Worked with the ADT Center to book patients to the appropriate beds.

Maintained the medical record, filing, copying, faxing admit or discharge summaries to PCPs & VNAs.

Scheduled Ambulances for patients being discharged home or to other facilities.

Transcribed Medications/ entered physician orders into Soarian, printed and reviewed the OR schedule for potential admissions for the following day

Maintained Supplies through eprocurement and weekly par level checks

Update the census board.

Supported Nurse Manager with various projects for the unit, compiling data using Microsoft excel and powerpoint & research.

Hosting and leading weekly unit coordinator meetings Education

Southern New Hampshire University, Salem, NH

Bachelor of Science- Major: Healthcare Management

Health Careers Academy, Boston, MA

Graduated with Diploma 2005

References

Furnished Upon Request

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