David H. Lamson

ad3yxw@r.postjobfree.com **** Hackberry Lane, Clay, NY 13041 315-***-****

About me:

I am an experienced communicator. Strategist. Manager. Adaptable to challenging situations. Knowledgeable about the insurance and healthcare industries. Enthusiastic about contributing to a positive environment. I’ve been out of the workforce for 2 years dealing with some medical concerns. I am fully healthy now and have no limitations.

Work experience: Communications Specialist, New York State Insurance Fund (NYSIF), February 2010 - February 2022

● Communicate claim status to all stakeholders to deliver excellent customer service.

● Manage roster of 200+ claims toward effective closures and best-case outcomes.

● Write descriptive case summaries that detail the narratives of claims.

● Display effective interpersonal skills while liaising with various state agencies.

● Solve problems in a proactive yet creative manner, as every claim is unique.

● Prioritize a self-directed workflow while also collaborating on projects as needed.

● Research medical guidelines and respond to treatment requests.

● Revise and update documents for readability, consistency, and user accessibility.

● Ensure content complies with internal manuals and state guidelines.

● Participate and serve as knowledge base in client meetings.

● Implement legal actions as ordered by Workers’ Compensation Court decisions.

● Negotiate settlements with claimant attorneys and draft binding agreements. Senior Copy Editor, Virtucom Group, July 2003 - February 2010

• Promoted from Copywriter to Copy Editor to Senior Copy Editor.

• Supervised content team responsible for writing product descriptions that generate online sales.

• Trained new writers and mentored their progress.

• Clients included Best Buy, Walmart and Toys R Us.

• Communicated technical data accurately and clearly.

• Achieved 100% success rate on timelines for client deliverables.

• Collaborated with clients to find the proper creative voice and tone. My website:

I’ve designed and produced a website, “Josephine’s Weather” (www.josephinesweather.com), since 2020. I’m responsible for all content creation, web design and photography. Currently at 7K followers. Keywords:

Communications, manager, writing, technical, creative, healthcare. Strategic planning, data reporting, managing deliverables. Microsoft Word, Excel, PowerPoint, Google Docs, QuickBooks. Medical, claims, editor, problem-solving, proposals, marketing, analysis, copywriting, verbal, written, manuals. Client relationships, customer service, time management, diversity, emotional intelligence. Education: Bachelor’s degree, Syracuse University, English and Textual Studies, May 2003. Volunteer: Rescue Mission, 2020 to date. Delivering Thanksgiving and Christmas meals door-to-door to people in need.

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