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Customer Service Project Management

Location:
Lubbock, TX
Salary:
16
Posted:
February 27, 2024

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Resume:

KERRY CABELLO

806-***-**** ad3yxv@r.postjobfree.com

SUMMARY

Professional with strong background in customer service and administrative support. Adept at defining the company's goals, scopes and requirements to identify what is needed for client satisfaction. Professional in project management presenting data, cost and reports to clients while listening to feedback and adjusting details.

SKILLS

● Data gathering and analysis

● Proposal development

● Project management

● Organization Business operations

● Customer service

● Administrative support MS Office

● Business operations

● Planning and coordination

EXPERIENCE

Market Counter Assistant

United Supermarket Lubbock, TX July 2021-Feb 2023

● Cut, trim and prepare consumer sized portions of meat and seafood for customers, assist with any other customer needs.

Quotation Specialist/Project Manager

NexGen Lighting Solutions Lubbock, TX May 2018-Nov 2019

● Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.

● Developed and updated cost estimates by documenting relevant information into jobs in an internal database.

● Developed bid proposals with itemized costs for clients to review and approve before beginning work on various commercial projects.

Quotation Specialist

Electracom Supply Inc. Lubbock, TX Aug 2015-Apr 2018

● Analyzed project mandatories, scope and available resources to devise timelines and communicate with clients on deliverable deadlines.

● Communicate with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.

● Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Branch Assistant

WESCO Distribution Inc. Lubbock, TX Aug 2008-Jun 2015

● Maintained filing systems and other daily administrative and clerical support tasks to facilitate monthly statements, deposits and account services.

● Warmly welcomed customers and offered pleasant service during visit

● Created and implemented a new organization and filing system for outdated documents.

● Fulfilled diverse duties to provide customer service, reconcile money counters, balance, maintain accounts and assist with opening new accounts. Office Manager

City Janitor Supply Lubbock, TX June 2003-June 2007

● Generated reports to assess performance and make adjustments.

● Created bi-weekly schedules for employees to keep every shift well-staffed during holidays and busy periods.

● Entered invoice data into the company database and updated details, including customer contacts and delivery dates to keep information current.

● Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining costs and billing processes. Secretary II

New Mexico Environment Dep-Underground Storage Roswell, NM May 2001-June 2003

● Assisted with drafting charts for geologists to show consistency of underground product removal at various sites and create maps to show locations of these sites

● Received and routed incoming calls and correspondence to promote timely communication.

● Drafted and corrected professional business letters, internal memoranda and less formal email communication.

● Completed supply orders and maintained appropriate levels of office supplies.

● Coordinated communications, including taking calls, responding to emails and interfacing with clients. Bookkeeping Assistant

Bell Gas Inc. Roswell, NM

● Calculate daily reports and deposits using 10-key

● Transfer monies from individual businesses/vendor accounts to the main Bell Gas account Prepare commission reports and checks to be sent to vendors.

● Manage reports for the NM State Inspector (Underground Storage Tank Bureau) to ensure proper storage and/or removal; of underground petroleum products that could potentially contaminate the city water system.

EDUCATION

Legal Assistant: Legal Assistant Certificate

International Business College - Lubbock Lubbock, TX Sep 2006 Business Administration: Non-Degree

Eastern New Mexico University - Roswell Roswell, NM



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