Customer Service Call Center

Summary

My background includes over ** yrs of Supervisory and Managerial experience. I have been responsible for maintaining exceptional customer service and mentoring employees to achieve success. I pride myself in assisting colleagues in reaching their goals while striving to meet my own. Experience

Fidelity Communications Nevada, MO

Supervisor 01/2022 - 09/2023

supervising field technicians, time keeping and training. payroll. Sparklight Joplin, MO

System Technician 08/2018 - 01/2022

My responsablities include working on cable, internet and phone installation, while also maintaining main line adjustments and keeping the system running.

Sparklight Joplin, MO

Senior Technician 02/2015 - 08/2018

My responsibilities included cable tv, internet, phone installation and trouble calls. I worked with system and advanced techs on mainline cables.

Sparklight Joplin, MO

Technician I 02/2012 - 02/2015

I was responsible for working with cable tv, internet and phone installations and trouble calls. MR Lawn Care Joplin, MO

Owner/Operations Manager 12/2009 - 11/2014

Professional lawn care services

Systems and Services Technologies Joplin, MO

Call Center Supervisor 07/2004 - 12/2009

I was responsible for maintaining call center agents for inbound and outbound services. I aslo set up call dialers, created reports, time keeping and company projections.

Systems and Services Technologies Joplin, MO

Collection Supervisor 07/2002 - 07/2004

I was responsible for supervising a group of collectors for customer service and collections, time keeping and handling escalated calls.

Systems and Services Technologies Joplin, MO

Collector 1 11/2001 - 07/2002

I was responsible for inbound and outbound service calls and collections Customers Choice Rental Joplin, MO

Manager 06/1998 - 11/2001

I was responsible for hiring and training employees on customer service, sales and collections. I maintained reporting and as well as ordering inventory.

Skills

Communication skills, Time management, Microsoft excel, Guest services, Leadership, Customer service, Customer service Education

Joplin High Joplin, MO

06/1988

Michael Redmon

417-***-**** **********@*****.*** 110 North Connor Avenue, Joplin, Missouri Certificates

fiber badge, fork lift

Training Liaison

I was a training liaison for the Joplin office. I handled communication from the home office training manager and communicate to the Joplin field techs. I worked with our technicians to help train them with their daily activities as well as upcoming projects.

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