Customer Service Representative

Summary

Customer service representative with [x] years of experience providing professional service and attention to customers, plus a proven track record of providing quick and friendly assistance. Knowledgeable front desk agent with [x] years of experience providing friendly and courteous customer service, greeting guests, and handling general inquiries

Passionate and conscientious guest service agent with [x] years of experience providing high-quality customer service I have knowledge of Microsoft Word, Power point, Excel, one Drive. I can type 40-60wpm while also talking on the phone. Have excellent multitasking abilities Experience

AMMC Hospital Paragould, Arkansas

Unit Secretary 01/2022 - 05/2022

Maintained extensive knowledge of [x] new and non-traditional product lines Created and maintained a database of [x] company products and services, increasing sales by $[x]k through upsells and answering customer questions

Maintained a database of [x] staff names, numbers, badges, and titles, and trained [x] new unit secretaries each year Monitored and evaluated the performance of [x] new and non-traditional product lines Discharge Patients from the hospital

Answer phone calls and look up patient information for family members, Drs and Hospital Staff E & S Pharmacy Doniphan, MISSOURI

Customer Service Representative 04/2011 - 10/2012 Created a new customer database by entering customer information into a database Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Communicated with clients regarding medications and suggested additional treatment options when appropriate Created and maintained a quality control checklist for each stock item and set up a stock checklist at each of our [x] locations

Provided technical assistance to the pharmacy manager and client and implemented management processes to ensure accurate medication management

Maintained a high level of accuracy in filling prescriptions, resulting in a [x]% increase in accuracy Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for [x] months Served an average of [x] deliveries per month while driving up to [x] miles per week Expanded the company's delivery area to include [x] new streets Mcdonald's Doniphan, MO

customer service 01/2008 - 05/2011

Developed and trained [x] new customer service representatives on the proper handling of customer inquiries Reduced the average staff turnover rate by [x]%

Trained [x] new employees in customer service script recitation, conflict resolution, and data entry practices Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Upheld the highest standards of cleanliness and staff conduct and reduced complaints by [x]% Performed sales analytics and provided recommendations that increased sales by $[x] Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Jenifer Barker

573-***-**** *************@*****.*** Doniphan, MISSOURI Skills

Customer service, Restaurant experience, Food service, Time management, Computer literacy, Communication skills, Microsoft excel, Documentation review, Microsoft word, English

Contact this candidate